Slab Artisan Fudge Reviews 329

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality fudge, often highlighting its creamy texture and the wide variety of flavors, especially the vegan options. Many reviewers consider it the best fudge they have ever tasted, with some expressing their intention to reorder soon. The ordering process is described as easy, and the delivery service is frequently commended for being quick, timely, and well-communicated. Customer service is also highly rated for being helpful, responsive, and efficient in resolving issues. However, some customers reported issues with packaging appearing cheap or damaged, and in a few instances, products arrived with short best-before dates or even developed mold. A few people also mentioned that gift notes were missing and that delivery took a long time for some orders.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers consistently praising the fudge as... See more

Quality

People report positive experiences with quality, often describing the fudge as delicious, creamy, and the... See more

Order

Customers consistently note positive experiences with order, finding the ordering process easy and being kept... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very fast and quick... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as amazing, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing fudge and excellent customer service! Great value homemade fudge. Brought a selection for a birthday present. Ordered a carton, however a slab packet was delivered in a packing error. Once... See more

Company replied

Rated 5 out of 5 stars

The fudge is delicious and super creamy! I love the selection of vegan flavours available. When I received my order, I noticed there was an extra bar of a different flavour for me to try. This was a k... See more

Company replied

Rated 5 out of 5 stars

Very pleased, ordered a box for a vegan friend and also treated our family a box of dairy. After putting the order in I decided to add another vegan one for a dairy intolerant friend. costumer service... See more

Company replied

Rated 5 out of 5 stars

Have ordered from these guys a couple of times and been impressed both times. Good communication and speedy shipping. Fudge was delicious and had reasonable dates for a non supermarket product. Highly... See more

Company replied


Company details

  1. Food Producer
  2. Confectionery
  3. Confectionery Wholesaler
  4. Food Manufacturer

Written by the company

Buy fudge online from an independent, family run small business. Based on the Isle of Wight, posting all over the UK. - Small batch 👊 artisan fudge. - Dairy & vegan 🌱 fudge ranges available to buy. - All our Slabs are packaged in 💯% biodegradable bags with recyclable sleeves 🌍 - Slab Artisan Fudge differs from mass produced fudge in that it is made lovingly by hand in small batches. - The result? A unique fudge with a distinctive flavour and texture – creamy, rich and unctuous. - From the indulgent Death By Chocolate to the beautifully fruity Lemon Meringue. All our fudge flavours are cooked by hand on the stove-top by our passionate artisan fudge-makers. - Free postage on orders £25+ via Royal Mail Tracked 48. Orders £40+ will be sent free via Royal Mail Tracked 24 📦 Grab a Slab! - Slab was established in 2015 after a winter of fudge experimentation and practise. Our aim was to create a range of artisan fudge that was both unique in appearance and mouth-wateringly delicious. After many years of recipe tweaking and brand development, we now have a range of decadent, eye-catching artisan fudges all made by hand and wrapped in our Slab depot. Cheers Rachel and Steve


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality Fudge

Quality fudge delivered in good time. Recommend.

May 3, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Many thanks for the great review Jane 😀

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift. Recipients loved both the vegan and normal varieties. Lots of flavour choices. Well packaged and fast delivery

May 7, 2024
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Reply from Slab Artisan Fudge

Thanks for the fab review Sarah, glad to hear the fudge was well received! 👌

Rated 5 out of 5 stars

Really great service

great service, speedy response and fast collection date.

April 15, 2024
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Reply from Slab Artisan Fudge

Thanks very much for the positive feedback Kirstie 😄

Rated 1 out of 5 stars

Not great

I think it was a bit out of date. It was the vegan one. Wouldnt recomend it.

April 3, 2024
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Reply from Slab Artisan Fudge

Very sorry to hear that on this occasion the fudge clearly was not up to standard Laura. I will email separately to try and hopefully resolve this issue. Kind regards, Steve

Rated 5 out of 5 stars

Oh my goodness

Oh my goodness, this fudge! Amazing! I was kept informed through the delivery, tracking provided and emails confirming this. I couldn't wait to try an adventurous slab of fudge, and it didn't disappoint. Super tasty, and fast delivery.

April 7, 2024
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Reply from Slab Artisan Fudge

Thanks so much for the fabulous feedback Robyn! Glad you liked the fudge 😀

Rated 5 out of 5 stars

Delicious present .

Bought as a present , they said it was delicious

March 28, 2024
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Reply from Slab Artisan Fudge

Thanks for the fab review, much appreciated! 😀

Rated 5 out of 5 stars

Lovely service

Lovely service. Easy to use on line ordering. The best fudge on the island!

March 20, 2024
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Reply from Slab Artisan Fudge

Thanks a lot for the great review Susan! 🤗

Rated 5 out of 5 stars

The best vegan fudge I’ve come across

The best vegan fudge I’ve come across. Great variety. The Easter box was perfect for us to have a little treat and try different flavours.

March 20, 2024
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Reply from Slab Artisan Fudge

Many thanks for the excellent feedback on the vegan fudge Catherine, much appreciated! 🙌

Rated 5 out of 5 stars

A fabulous fudge!

A fabulous fudge!
A great quality fudge and will certainly be buying some more!

March 28, 2024
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Reply from Slab Artisan Fudge

Thanks for the fab review Helen 😃

Rated 5 out of 5 stars

Just the best!

The best vegan fudge I have ever had! Seriously, I love all the flavours and this is my go-to brand 😊

March 22, 2024
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Reply from Slab Artisan Fudge

Thanks so much for the fantastic feedback Anne!! 😀

Rated 3 out of 5 stars

Great service and fast delivery but I…

Great service and fast delivery but I have had much better vegan fudge! I ordered The Classic and Salted Caramel. The Salted Caramel was ok but definitely no lumps of salt as mentioned in a 5star review. The Classic tasted almost the same but more like coconut ice. Very sugary with almost a granulated sugar texture and left with lumps of coconut in my mouth - not smooth. Usually I'm not great at making things like this last too long. The Classic is still here - and I'm sorry to say I think will end up in the bin. Have offered to others including real coconut lovers and they are also not keen. Maybe the non vegan fudge is better but as I am diary intolerant I will never know.

March 22, 2024
Unprompted review
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Reply from Slab Artisan Fudge

Hi Kirsty, very sorry on this occasion you weren't enthralled with the fudge you ordered. We did remove salt flakes from the top of the Salted Caramel some time ago after finding that they were "melting" into the fudge over time and going slightly sticky (the recipe does of course still contain salt). We always welcome feedback and will take your comments on board when it comes to recipe development over the coming months. Best wishes, Rachel.

Rated 5 out of 5 stars

Amazing Product

Amazing choice of flavours on offer so there's something for everyone. Products were well packaged and arrived quickly. I've only tried 2 flavours so far; biscoff and maple walnut both if which were full of flavour. The texture was also fantastic; soft and melts in the mouth

March 1, 2024
Unprompted review
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Reply from Slab Artisan Fudge

Thanks so much for the fantastic review Jenny 🙂

Rated 5 out of 5 stars

Quick delivery and good fudge

Quick delivery times and fudge that tastes real good. One thing to be aware of is that the vegan options tend to utilise coconut cream as a replacement, so each of them have a coconut taste to them, but it varies how strong depending on flavour.

February 26, 2024
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Reply from Slab Artisan Fudge

Thanks for the great feedback Csongor 😀

Rated 5 out of 5 stars

Good fudge

Good fudge, good choice of flavours, well packaged. Delivered quickly and on time.Thank you.

February 23, 2024
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Reply from Slab Artisan Fudge

Thanks so much for the great feedback, much appreciated 😀

Rated 5 out of 5 stars

Love this Company!

Love this Company! It really is THE best fudge ever and both the Classic (dairy) Range and the Vegan Range are amazing! Fab flavours to choose from.

January 30, 2024
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Reply from Slab Artisan Fudge

Thanks SO much for the fantastic review Leigh, glad to hear you like the fudge!! 🙌

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