Slackjaw Apparel Reviews 596

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting the excellent materials, designs, and overall craftsmanship. Many people also commend the efficient and fast delivery service, often noting that items arrive promptly and are well-packaged. The customer service is frequently described as friendly, helpful, and responsive, contributing to a seamless and positive shopping experience. However, some customers expressed dissatisfaction with issues related to their orders, specifically concerning incorrect sizing and slow dispatch times. A few people reported receiving items that were not the size they ordered or experienced delays in their orders being shipped, leading to frustration and additional costs for returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Customers consistently praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional and... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the super... See more

Order

People report ambiguous experiences with order. Many customers praise the quick and easy ordering process,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and ease. Customers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic desig... See more

Rated 5 out of 5 stars

The best quality gear on the market. So so cool man and top quality hard wearing fabric and perfectly made. Delivery is super fast also and perfectly packaged. Can't rate this company high enou... See more

Rated 5 out of 5 stars

I've been buying from these guys regularly since I first came across their Facebook page in 2018, and have remained a fan ever since. All the designs are awesome and the quality and fit of their cloth... See more

Rated 5 out of 5 stars

A great experience. I have several Slackjaw t shirts and they're all well constructed , thick cotton, quality prints and fit really well. The item arrived in the post shortly after ordering.


Company details

  1. Clothing Store

Written by the company

One for the road. Adventure & Moto inspired Clothing & Accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

596 reviews

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1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top notch

The quality of the clothes is second to none. I’ve bought several items in the past and have never been let down. Will be back again when the new work trousers launch.

November 25, 2023
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Reply from Slackjaw Apparel

Thanks so much for your review - we've been working extremely hard to constantly improve our quality, we're glad you like it

Rated 3 out of 5 stars

Items were good quality, but improvement needed for delivery and comms

Not impressed so far, having to pay an extra £6 for delivery, then for the goods to not even be despatched a week later...... I cannot remember the last time I had to wait so long or pay so much

Edit: changed to one star. Have sent several emails, used the contact us page on the site, have had absolutely no response.

Edit: Revised up. T-shirts arrived and are good quality, but still disappointed with the comms, the significant delay, and the sass of the response to this review. Maybe this experience was a one off, will most likely try again as I like the style of the clothing.

November 25, 2023
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Reply from Slackjaw Apparel

Hello Jordan, not quite sure what you mean regarding an 'extra £6 delivery', None the less, please see your email for response regarding the matter. Many thanks

Rated 5 out of 5 stars

Hell yeah!!

Hell yeah!!! Really becoming a fan of this brand. Lovin' the new lines so will be delving in again to buy something else.
What's to like! Just cool, easy on the eye design(s) that just have a vibe about them.
Really enjoy wearing the T's
Good price and fast delivery.... definitely be back(soon)🏴󠁧󠁢󠁳󠁣󠁴󠁿✌️🏴󠁧󠁢󠁳󠁣󠁴󠁿

November 24, 2023
Rated 4 out of 5 stars

I liked the website and the apparent…

I liked the website and the apparent quality of the products. Ordering was very straightforward and the items arrived quickly. T-shirts are very nice quality and designs are great.
I was a bit disappointed with the old-style plastic bags that the items came in and would have liked to have seen biodegradable packaging from such a prestige company.

October 31, 2023
Slackjaw Apparel logo

Reply from Slackjaw Apparel

Thanks for your feedback, we will certainly take that on board and provide an update when we have one!

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