Slater and Gordon Lawyers (Australia) Reviews 421

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, empathy, and dedication, highlighting their exceptional support throughout the entire process. Reviewers consistently mention the staff's ability to make complex legal situations feel simple and stress-free, providing clear explanations and constant updates. The service is frequently described as amazing, with many appreciating the personalized care and the successful outcomes achieved for their claims. However, some people were dissatisfied with the service, reporting that their cases felt rushed, impersonal, and poorly managed, with a focus on efficiency rather than client outcomes. These reviewers also mentioned issues with communication, including slow responses and a lack of genuine care for their individual circumstances.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their compassion, patience, and professionalism... See more

Claim

Customers consistently note positive experiences with claim processes, often highlighting the helpfulness of... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the dedication, responsiveness, and... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and dedication of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura sibrava has helped me through my workcover claim, navigating thought workcover is tough on its own. But Laura's has helped me concentrate more on my recovery as she's done all the claim process... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of having Pia Annan-Anderson who specialises in military compensation, as well as her wonderful team, especially Tenille, for making this process so much less of a headache. Fri... See more

Company replied

Rated 5 out of 5 stars

My case has been a lengthy process, and I am grateful for the support I received from my lawyer, Audrey Gunn, and her assistant, Marina Macri. They demonstrated understanding, patience, and profession... See more

Company replied

Rated 5 out of 5 stars

Our dealings with Hannah Murray and her team at Slater and Gordon have been totally positive ! They consulted us in person within a week of us contacting them. They shouldered the heavy burden associ... See more

Company replied


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyer
  4. Personal Injury Attorney

Information provided by various external sources

Slater and Gordon Lawyers is a leading consumer law firm in Australia, employing over 800 people in 40 locations across Australia. With over 80 years of experience, our mission is to give people easier access to world class legal services. The firm provides specialist legal services to individuals in a range of practice areas including all areas of liability and compensation law, as well as other business and specialised litigation services. We believe that everyone should have access to quality legal services. Your case is our cause.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't ask for better

Brian and his team were absolutely fantastic. Great at communicating the steps as they went. Any and all updates were explained thoroughly and precisely.

August 3, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi James
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian and The Slater and Gordon Team

Rated 1 out of 5 stars

Stole 80k from me

Stole 80k from me. When I reported it they claimed it was taxed. Not according to my tax statement it wasn't. They've now been reported to the ATO with all correspondence proving they ripped me off to cover for government corruption that I reported

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Slatter Gordon Werribee car accident

I was involved in a serious car accident.
S&G looked after me so well for the 6.5years it took for my case to settle.
I highly recommend this team.

July 20, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Jenny,
Thank you for your kind words. We are very grateful to hear that you found the process and our services helpful and efficient. It was our pleasure to provide you with support and legal guidance through this process. We wish you all the best, and please remember we are always here should you need us.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Brian Briggs is the best lawyer for Military compensation

I highly recommend Lawyer Brian Briggs, from Slater and Gordon for military compensation. I needed to submit paper works for my injury claims to DVA,  I was so worried  about the claim submissions and the whole process. I wrote one enquiry email to Brian, right away he responded to me letting me know what to do and he would take care of it.

His team Teegan and Jessica always responds immediately and keeps me updated on my claims submissions. At any time I need them they are always available to help quickly and a high level of professionalism. Teegan is very great to work with. She explains everything in detail and made the process a better learning experience. If you need an attorney for military compensation these are your guys. I am very happy with the result I got. I definitely recommend Lawyer Brian Briggs!

July 5, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Kalaivani
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. It was a pleasure to assist you through this process, and we’re delighted that you found it easy and we were able to achieve a great outcome for you. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Jessica, Teegan and The Slater and Gordon Team

Rated 5 out of 5 stars

Brian Briggs Military Compensation Lawyer & his team - A full 5 stars, highly recommend

Brian Briggs - Military Compensation Lawyer - and his team of experts (inc. Teegan Head - Law Clerk) went above and beyond in taking control of my claims process with DVA. My case was particularly convoluted, I was well out of my depth and therefore put the process off for 12yrs. Brian, Teegan and their team simplified everything for me and proved to truely be experts in every aspect of military compensation. I am so thankful that Brian and his team were recommended to me. They fought for me every step of the way ensuring I got the best and fairest result.

May 24, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Nikki,
It was our pleasure to have been able to assist you through this difficult period. The team and I wish you all the best for the future, but please don’t hesitate to get in contact if we can assist you again in any way.
Kind regards,
Brian, Teegan, and The Slater and Gordon Team

Rated 1 out of 5 stars

Waiting for 2 years for the Westpac…

Waiting for 2 years for the Westpac class action to find out I’m getting 5% of the premiums paid. What a total waste of time. We know the only people that this exercise was beneficial for.

May 15, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

We're sad to hear that you feel so negatively about your experience with us. If you're willing, we'd love for you to get in touch so we can discuss further and address your concerns. Please get in touch with our Feedback Team on 1800 812 597 or email feedback@slatergordon.com.au. We look forward to hearing from you

Rated 5 out of 5 stars

Fully recommend Thanks Joanne Burns…

Fully recommend Thanks Joanne Burns very supportive and so happy with my out come

May 11, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Peter,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Joanne, and The Slater and Gordon Team

Rated 5 out of 5 stars

Pia Annan-Anderson (Military Compensation Lawyer)

Pia Annan-Anderson (Military Compensation Lawyer) and Ash were fantastic! They secured me and my family a fantastic result. Communication was always at a high standard and they went above and beyond. Would highly recommend for all DVA claims.

May 8, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia, Ashleigh, and The Slater and Gordon Team

Rated 5 out of 5 stars

Great experience, advice and support

They have always had the answers to questions I have had or returned with the answer in a quick time frame. They knew the area they were supporting me in (DVA and Disability payments). The staff were empathetic and always kept me in the loop with how my case was progressing. Teegan and Jessica were who I delt with the most and saw my case come to fruition and they were really professional, as was Brian who oversaw the whole case.

May 8, 2023
Unprompted review
Rated 1 out of 5 stars

request for consideration for humanitarian reasons.

Good service but they charge me too much. Yes my disability income support was approved but they are getting 40% out of my monthly income support of 1000. So I am only getting 600 a month. I begged if I can pay my outstanding balance in full but with a discounted price, I was rejected. Much worst, I was given a wrong computation for a higher amount. Furthermore, I have been paying consistently for seven months and when I missed a payment this April 2023, they send me an email using the word "chasing" and I dont like it. I feel like I am a criminaI.
I know my obligations and they just dont understand my situation of struggling daily cost of living with 600 in my pocket. I am a 56 year old lady who cant work hoping I can receive my income support in full without deducations so I proposed If I can pay the outstanding balance in full but with a discounted price. I was rejected and it just feel so bad. So disappointed.

May 3, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Maria,
Thanks for taking the time to provide your feedback, and we’re sorry to hear that you felt so negatively about your experience with us. We take these concerns very seriously and would appreciate the opportunity to speak with you directly. We encourage you to email our feedback team at feedback@slatergordon.com.au with your concerns.
Thanks,
The Slater and Gordon Team

Rated 5 out of 5 stars

Military Compensation Lawyer

Starting my case with the Military Compensation Lawyers after my discharge, Pia Annan-Anderson picked up my files to assist in what I requested and much more! They have provided a service that resulted in an outcome that exceeded any of my expectations of where I would have landed without the assistance of this highly trained team.

March 23, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Mark
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia, Ashleigh, and The Slater and Gordon Team

Rated 5 out of 5 stars

Firstly I just want to say thank you to…

Firstly I just want to say thank you to everyone that has helped in this matter at Slater&Gordon you all have done exceptional work with getting my matter over the line and I couldn’t be happier.
Brian what you do for veterans is outstanding and Teegan what you done for me I could never express the amount of gratitude, your level of care and commitment and compassion can not be matched your knowledge and dedication to helping me succeed and advice was more then I could hope for.
Thank you all for the amazing work you do not just for me but veterans like myself finding it hard to navigate these tough times.

March 17, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Brendon
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Teegan, and The Slater and Gordon Team

Rated 1 out of 5 stars

Complaint about the lawyers.

I would like to make a complaint about one of your lawyers about a legal matter. So if someone could call me back on 0413782824 asap thank you.

February 15, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Daniella,
We encourage you to phone our Feedback Team directly on 1800 812 597. Upon confirming your identity, they will be able to follow up on the issues you’ve raised.
Thanks,
The S+G Team

Rated 5 out of 5 stars

Great communication and best possible…

Great communication and best possible outcome in shortest possible time. Mine lawyer was Madeleine Clark. She looked after very well.

February 10, 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Adeel,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Madeleine and The Slater and Gordon Team

Rated 4 out of 5 stars

I would like to thank Tom McKinnon and…

I would like to thank Tom McKinnon and his office staff Georgia Bailey for the great support with my Medical Negligence claim which was quite complex. I was very satisfied with Toms regular updates and his easy manner in which he explained the process and risks.
I would highly recommend Tom for anyone about to go through a similar process.

December 15, 2022
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Anthony,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed, and that you found our services helpful. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Tom, Georgia, and The Slater and Gordon Team

Rated 5 out of 5 stars

10 /10 Slater and Gordon number 1 team Pia and Ash

I have been using Slater and Gordon for the last few years for my DVA claims, in particular Pia and Ash, I wish I could give more than 5 stars for the effort this team has put into assisting me.
I have done claims in the past using advocates from my local RSL and although they did an OK job you can't compare the level of service and professionalism shown by Pia and Ash, I never felt like I was a number or a customer I felt more like we were family, the worse part about having all my claims approved and compensated is I will have to get use to not hearing from this team on a regular basis with updates on how my claims are progressing

December 7, 2022
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Trev
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia, Ashleigh, and The Slater and Gordon Team

Rated 5 out of 5 stars

Military Compensation

I primarily dealt with Brian Briggs and Teegan Head throughout my legal matters, and both gave excellent service.
In what is generally a stressful and uncertain time, the team at S&G kept me informed, supported, and up to date with the latest developments in my military compensation case.
If you are on the fence about whether to hire someone to help you your compensation matters then look no further, I cannot recommend them enough!

December 14, 2022
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Ryan,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Teegan, and The Slater and Gordon Team

Rated 5 out of 5 stars

Life changing support for my family

Brian and Hilary have changed our lives! Constant difficulties navigating the DVA process, and the constant red tape, left me feeling like there was no light at the end of the tunnel. Brian and Hilary were able to get the outcome we desired, and in doing so, ensured my children will have ongoing support should my conditions worsen to a state that I can no longer work. Brian and Hilary always had my family in the forefront of their minds, and their knowledge of the entire DVA process ensured first class support, in an extremely efficient and stress free timeframe. We can’t thank you both enough, and we will never forget the impact your support had on our lives.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Jessica Lyons and Trina Richardson…

Jessica Lyons and Trina Richardson (Slater and Gordon Lawyers) did really a great job and help to pursue my TAC claims. Appreciate their patience in me and support. Thank you so much!

December 26, 2022
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Ronald
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Jessica, Trina, and The Slater and Gordon team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look