Slater Menswear Reviews 

26,305
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and personalized service, often going above and beyond to ensure a perfect fit and a pleasant shopping journey. People also highly value the product quality, noting items are well-made, durable, and fit perfectly, often exceeding expectations. The ordering process is frequently described as easy, with many appreciating the consistently fast, prompt, and well-packaged delivery services. However, some customers also noted issues with staff interactions, describing experiences with indifference or unhelpful behavior. A few other people also felt that delivery services were problematic, with parcels being significantly delayed, tracking information changing repeatedly, or orders not arriving at all, causing considerable inconvenience.

What people talk about most

Product

People report positive experiences with product, often highlighting the great quality and value for money.... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the helpfulness and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often highlighting the excellent... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt delivery times,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. Jayden, who looked after us, could not have been more helpful. From getting the right measurements, offering advice on the best fit and then the accessories. It felt more like a bespoke fit... See more

Rated 5 out of 5 stars

Good quality products at competitive prices. Comprehensive stock and selection on all products. Chelmsford branch is great with helpful staff. User friendly site ordering on line and swift d... See more

Rated 5 out of 5 stars

I had a wonderful experience finding a suit for my graduation. Namely, Dave G was very patient and had excellent judgement when helping me pick and size the suit. Also, Anouska T was lovely and helped... See more

Rated 5 out of 5 stars

Subomi at Cardiff was a joy. He helped my son Sam find a suit for graduation and was very knowledgable, helpful, assured, confident and complimentary. He knew exactly which sizes to go for and what wo... See more


Company details

  1. Men's Clothing Store
  2. Dress and Tuxedo Rental Service
  3. Kilt Shop and Hire
  4. Tuxedo Shop

Written by the company

Slater Menswear have been suit and tailoring specialists for over 40 years. Still within the Slater family, now in its 3rd generation, we pride ourselves on our continuous commitment to customer service with 27 stores nationwide. We take pride in the quality of goods & services we offer, seeking to inspire anyone who walks through our doors or lands on our website. Offering a FREE alterations service on tailoring purchases made in-store or online. With no appointments needed, simply drop in to any store to browse our range of retail suits or styles for hire. Made To Measure suits are exclusive to our Flagship Glasgow store, with Bespoke Highlandwear available in all 27 stores.

Slater Menswear

Written by the company

Our Customers Come First
At Slater Menswear we pride ourselves on the personal service and choice that we offer to our customers. At the heart of everything we do is an ethos that consistently places our customers’ needs first.
FREE Delivery on all orders over £150
We offer all of our customers FREE delivery on all orders over £150.
28 Day Money Back Guarantee
If you are not 100% happy with your purchase simply return in its orginial condition, within 28 days of receipt for a full refund or exchange.
FREE Alterations on all suits
We have been tailoring specialists for over 40 years so we understand the importance of a well fitting suit. That is why we offer free alterations on all of our suits across our 27 stores nationwide, simply take your Slater Menswear suit into any one of our stores and we will have it altered to your specifications.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

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4.7

All reviews

(26,305)

1,553 reviews in the last 12 months

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Rated 1 out of 5 stars

I’ve not received my item and there is…

I’ve not received my item and there is no tracking information

June 14, 2026
Slater Menswear logo

Reply from Slater Menswear

Good afternoon,

Thank you for taking the time to leave a review.

Please accept our apologies for your order not arriving as expected.

I have emailed directly to discuss the issue further, and I am actively looking to resolving the issue.

Once again, please accept our sincere apologies for the inconvenience caused.

Kind regards,
Mark
Slater menswear Customer Service

Rated 1 out of 5 stars

Returns Disaster

I ordered 2 sizes of dinner shirt....one fitted perfectly so didn't open the other and followed the returns process as in instructions....
Identified a local returns drop off shop in central Bristol...from your website...turned up but shopkeeper said don't take DHL returns....looked again and found 2nd shop 2 miles away....turned up but same again...no DHL....and repeated a 3rd time another mile again....but again same story. Wasted 3-4 hours trying to drop off at shops you identified...no joy...gave up and dropped off at your shop in Bristol city centre....assistant said they were always having this problem. Tried to ring your contact number....but got cut off on two attempts....what a MESS

June 19, 2026
Slater Menswear logo

Reply from Slater Menswear

Good afternoon,

Thank you for taking the time to leave a review.

Please accept our apologies for the inconvenience experienced, when trying to return an item to us using our free returns service.

Our free returns services are managed by InPost and DPD respectively. However I will certainly forward on your feedback regarding the information provided when a return is processed through the website.

I have also requested that our IT team look into the phone lines, to ensure there are no underlying issues that would cause you to be cut off, and to prevent that from happening again in the future.

Once again, please accept our sincere apologies for the inconvenience caused.

Kind Regards,
Mark
Slater Menswear Customer Services.

Rated 4 out of 5 stars

So I had an issue with ribbed fleece I…

So I had an issue with ribbed fleece I ordered, which as usual looked completely different in real life then it did in the picture, so tried it on and too small even though it was my size. Contacted slaters and the girl who answered didn’t have a clue on how the internet works “ her words no mine. So when I finally got through to someone who did no how things worked. It was plain sailing from there. Items returned and refund approved. From now on I’m going in store. If they don’t have it in store or stock it, then I don’t buy it. Overall the experience was good.

June 13, 2026
Rated 1 out of 5 stars

It never came very disappointing…

It never came very disappointing needed pocket sqare for sons prom

June 18, 2026
Slater Menswear logo

Reply from Slater Menswear

Good Afternoon Andrea,

Thank you for taking the time to leave a review.

Please accept our apologies for any inconvenience caused.

I have checked the order and I can confirm that at the time it was placed our stock system was showing the pocket square as being available, however when our warehouse staff went to source the item from our branches they were unable to do so as the item was not physically available.

Once again we are so sorry, and please be assured this is not the experience we aim to provide for our customers.

Kind Regards,

Robert

Slater Menswear

Rated 5 out of 5 stars

Quality at affordable prices

I had a good experience with slater men’s wear I purchased a lovely blazer for my husband as a gift, he was very impressed with it a well made quality blazer at a good price highly recommend this company. Easy to order and a quick delivery

June 12, 2026
Rated 5 out of 5 stars

Subomi at Cardiff was a brilliant

Subomi at Cardiff was a joy. He helped my son Sam find a suit for graduation and was very knowledgable, helpful, assured, confident and complimentary. He knew exactly which sizes to go for and what would be suitable. He was quietly assured about his knowledge whilst being accepting of Sam s views too. I would really recommend Subomi and Slaters. Thanks very much

June 7, 2026
Unprompted review
Rated 4 out of 5 stars

Clear website information and simple to…

Clear website information and simple to order. Prompt delivery, well-packaged. The shoes look great but as they were bought as a gift I cannot comment on the fit or durability. It would be good to have a longer time period before needing to return for a refund.

June 11, 2026

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