Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
Company replied
Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
Company replied
The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
Company replied
Company details
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a follow up to yesterdays…
This is a follow up to yesterdays review.
My wife and I are now on the return leg back to Euston from Fort William.
At the start of the journey, we liaised with Greg, the Service Leader in the restaurant from FW to Edinburgh.
He has followed on from yesterdays experience and has made it extra special for my wife and me by authorising a complimentary evening meal and breakfast for us.
Please pass on our heartfelt thanks to the whole team but in particular, I would like to single out Greg. You have a very warm and truly genuine personality.
You have been superb throughout both the northbound and this, the southbound journeys.
Thank you.
July 1, 2026
Unprompted review
Reply from Caledonian Sleeper
Thank you so much for taking the time to send this lovely follow-up message.
I'm delighted to hear that your return journey has been such a positive experience and that Greg was able to help make it extra special for you and your wife. It's wonderful to know that he looked after you so well, and your kind words about his warm, genuine personality are greatly appreciated.
I will make sure your heartfelt thanks and recognition are passed on to Greg, as well as to his manager. Feedback like yours means a great deal to our onboard colleagues, and I'm sure he'll be delighted to know he made such a positive difference to your journey.
Thank you also for recognising the efforts of the wider team. It's always encouraging to hear when our colleagues have gone the extra mile to provide memorable service.
I hope you both have a comfortable remainder of your journey, and we look forward to welcoming you onboard again in the future.
Euston to Inverness
Wonderful experience travelling from Euston to Inverness with my friend.
The classic twin was spacious enough for two golf travel bags and two small overnight bags.
Mattress was comfy and the food in the buffet car was exquisite.
I will be travelling with you again this summer
June 12, 2026
Reply from Caledonian Sleeper
Thank you for your lovely review! We're delighted to hear you and your friend had such a wonderful journey from Euston to Inverness.
It's great to know you found your Classic Twin comfortable and spacious enough for your luggage, and that you enjoyed a restful night's sleep. We're especially pleased to hear you loved the food in our Club Car—our team will be thrilled to receive your kind comments.
Thank you for choosing Caledonian Sleeper. We look forward to welcoming you back on board this summer for another enjoyable journey!
This was the third time we have…
This was the third time we have travelled by Caledonian Sleeper. The best thing is that it gets us to Inverness early avoiding daytime travel, albeit at a premium cost. Significant niggles this time- 1. No hot water (not even lukewarm) from the en suite shower. 2. The oven wasn't working in the galley so we were unable to have the cooked full Scottish breakfast, one of the best aspects of the service.
June 3, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback and, above all, for choosing to travel with us for a third time. We're delighted that the service continues to provide a convenient way for you to arrive in Inverness refreshed and ready to enjoy your day, avoiding lengthy daytime travel.
That said, I'm sorry to learn that your most recent journey was affected by a couple of disappointing issues. The lack of hot water in your en-suite shower and the failure of the galley oven, which meant you were unable to enjoy one of our Full Scottish breakfasts, were certainly not the experience we aim to provide. We appreciate how these aspects form an important part of the overall sleeper experience, particularly given the premium nature of the service. Please if you have not already done so email us on enquiry@sleeper.scot with your journey details. You will be entitled to some sort of compensation for the lack of hot water and limited catering service for breakfast.
Please be assured that your comments have been noted and will be shared with the relevant teams, as feedback such as yours helps us identify areas where improvements are needed.
Thank you again for your continued support and for taking the time to leave your review. We hope to welcome you onboard again soon and provide the high standard of experience you have come to expect from us.
A fabulous experience from start to…
A fabulous experience from start to finish!
Worth going club for the lounge and priory dining.
Dining staff on way up to Scotland was particularly welcoming!
Look forward to doing it again some day!
June 1, 2026
Reply from Caledonian Sleeper
Thank you for your wonderful feedback.
We're delighted to hear that you had a fabulous experience from start to finish and that you found travelling in a Club room worthwhile, enjoying both the lounge access and Priority Club Car dining. It's especially pleasing to know that our dining team on your journey to Scotland made such a positive impression with their warm and welcoming service.
Thank you for taking the time to share your experience. Comments like yours mean a great deal to our colleagues, and we will be sure to pass on your kind words to the onboard team.
We're thrilled that you are already looking forward to travelling with us again, and we hope to welcome you back onboard for another memorable journey in the future.
What are all these ludicrous dishonest…
What are all these ludicrous dishonest reviews? This is not a good value for money way to get to and from Scotland for a start!
I can post emails of how great the back office staff are! However see when your on the train the staff are well not employable by the council to be frank! Rude rude rude and when you challenge they threaten to throw you off?
Caledonian Sleeper is frankly going into bankruptcy! It's obvious! No maintenance of cabins no maintenance of the trains and they hire quite frankly brutal ex convicts! For something it's supposed to be an experience! It certainly is if you wish to experience prison life! You go to the club car and the train manager is sat there with his feet on the chair and stating an itch! I will leave that to your imagination!
Then the next train manager gets on at Preston and is even worse! Pay peanuts get monkeys! Yet charge £875 for a round trip! Needless to say I did not return I paid extra with another line from Euston and it was fabulous! A big shout out to the back office staff at sleeper! However your complimentary trip was more of a disaster than when you gave it to me in the 1st place!
Anybody reading this please just fly! Or get the train direct to Euston or kings cross and god forbid your disabled! I can show you the messages! To them disabled people are lepers! Pure and simple! It's a good job all stations have CCTV!
Save your money and AVOID! it's not the equivalent of the Orient Express it's the equivalent of Benefits street!
June 5, 2026
Unprompted review
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback. Please note that all of our reviews on Trustpilot are genuine. They are submitted by guests who have travelled with us and want to share their feedback with no incentives offered.
We are pleased to hear that you found our Guest Experience team helpful. However, it’s disappointing that your journey did not meet your expectations.
Caledonian Sleeper is committed to providing a safe, welcoming and respectful environment for all guests and colleagues. We take feedback regarding customer service, accessibility and onboard standards seriously and investigate concerns thoroughly when they are raised.
Having reviewed the circumstances surrounding your journey and subsequent correspondence, we do not recognise a number of the allegations contained within your review. Our records show that members of both our onboard and Guest Experience teams engaged extensively with you before and after travel in an effort to understand and address your concerns.
While we accept that our service may not be the right choice for every traveller, we reject any suggestion that we do not care about, or seek to support, disabled guests. We work hard to provide assistance and accessible facilities across our network and take our responsibilities in this area very seriously.
We regret that we were unable to restore your confidence in our service and wish you well with your future travels.
Finally, I tried to call you several times after you travelled to discuss various aspects of your journey. You have my phone number and email address so please contact me directly if you wish.
Kind regards
Mark Lonie
Guest Service Centre Manager
A very personable experience
A very personable experience, beds are comfy, a great way to travel and get to the highlands
June 5, 2026
Reply from Caledonian Sleeper
Thank for the great review!
Box ticked 😁
Box ticked 😁 I was so looking forward to this! It didn't disappoint 😍
The cabins are really small and cramped, with no space for luggage. We were in a twin bunk with en suite.
It was loud, and NOT a smooth ride. But we slept really well and woke up to amazing views.
Breakfast was served in the cabin as a lack of staff but we took it to the dining car and ate there.
Special note to all the staff who were great 👍
May 17, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
We're delighted to hear that travelling with us was something you had been looking forward to and that the experience lived up to your expectations. It's wonderful to know that, despite the compact nature of the twin en-suite cabin and the noise and movement that are all part of overnight rail travel, you slept well and enjoyed waking up to the spectacular scenery.
We're also pleased that you were able to enjoy your breakfast in the Club Car, despite it being served in your cabin due to reduced staffing, and we're especially grateful for your kind words about our onboard team. We will be sure to pass on your compliments to our colleagues, who will be delighted to know they helped make your journey a memorable one.
Thank you again for your feedback, and we hope to welcome you back onboard for another adventure in the future.
Great value, minus a couple of logistics
We think the sleeper train is a great value, as transportation and lodging in one! Our kids had a great time and the plush train was a really fun surprise for them. With a sleeper train you expect very small quarters but I feel like the Caledonian does their best to make sure it's as comfortable as possible. My only criticisms (the reason for 4 stars instead of 5) are 1 - that it would be nice to have a timetable in the compartment of expected stops - the new stop and long pause in Birmingham was unexpected and unfortunately woke the kids up just as they had fallen asleep. And 2 - that it feels very rushed at the end of the line in Inverness. The screens in the hall said we were running late, but then we actually arrived early and felt like we had to vacate very quickly. If you are going all the way to the end of the line, a little extra time would be nice.
June 9, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
We're delighted to hear that you and your family enjoyed your journey with us and that your children particularly enjoyed the experience. It's wonderful to know that you found the sleeper train to offer great value by combining both travel and accommodation, and that you found the accommodation comfortable despite the necessarily compact nature of the cabins.
We also appreciate your constructive feedback. We understand how unexpected stops and pauses during the night can be disruptive, particularly when travelling with young children, and your suggestion regarding a timetable of scheduled stops in the compartment is a valuable one. Likewise, we're sorry that your arrival into Inverness felt rushed. While we always aim to ensure a timely and efficient disembarkation, we appreciate that a little more time to gather belongings and prepare for the day ahead would be appreciated, especially when travelling to the end of the line.
Thank you again for your kind comments and thoughtful suggestions. Feedback such as yours helps us to continually improve the experience we provide, and we hope to welcome you and your family onboard again for another memorable journey in the future.
Buyer beware- do not be seduced by…
Buyer beware- do not be seduced by influencers or train enthusiasts. This is an expensive way to get in to Scotland
Pros
- a great way to get in to the highlands overnight- if you can sleep- 3 out of 4 of our party didn’t
- in long daylight hours- the journey to Fort William is super in terms of scenery
Cons
- unless you’ve upgraded to the sleeper lounge- the waiting area at Euston is inadequate
- you may not be able to access the the bar-diner until 10 pm - the train leaves at 9 15 pm and access is determined by what portion of the train you are in. Don’t be surprised if you can’t sit down
- thereafter you’ll be more or less confined to your compartment
- the compartments are cramped for someone of average UK build. The sink is adequate for a strip wash if you can balance as the train meanders through the highlands
- breakfast is a waste of money- the sleeper relies on branded heritage foodstuffs. You’ll be handed something in a paper bag
- bring some toilet paper- our shared loo was out of paper 2 hours before Fort William
- the train crew are well intentioned but struggled to deal with a non routine customer service issue
- not all passengers are good natured- be prepared to meet some very rude people
- if you are travelling to Fort William, the journey back to Glasgow by service train takes 4 hours. We were on a busy Saturday train- 2 carriages- 1 toilet- 2 hen doos with the toilet being used for vaping, loud music being played and our other customers being being subject to banter
- we also encountered the Scots women who’d booked a seat for herself and another for her bags. She would not give up that seat despite other customers were standing with toddlers
Interesting but not for the faint hearted
June 4, 2026
Unprompted review
Reply from Caledonian Sleeper
Thank you for taking the time to leave your review and for sharing such detailed feedback about your journey on the Caledonian Sleeper.
We are very sorry to hear that your experience did not meet your expectations and that several aspects of your trip caused frustration and discomfort for you and your party. This is not the standard of service we aim to provide, and we fully appreciate how disappointing this must have been.
We do, however, appreciate you highlighting both the positives of the Highland scenery and the areas where you feel improvements are needed. Feedback like this is extremely valuable and will be shared with the relevant teams for review.
We are particularly sorry to hear about the issues you experienced onboard, and we understand the impact this would have had on your overall journey experience.
If you would like us to look into this further for you, please contact us at enquiry@caledoniansleeper.scot.
Thank you again for taking the time to share your feedback.
Professional and gracious staff
The staff were all professional and kind. I'd give 5-stars, but our key card for our room never worked...First a staff member had to let us in. Since the card still didn't work, a staff member then had to lock our room for us when we left for the club train car as we couldn't lock the room ourselves. Then, sometime in the middle of the night, the door began locking again. This meant my husband went to use the restroom and got unexpectedly locked out of the room and had to get a staff member to let him back in since I was sleeping. I felt badly for having to constantly get staff to attend to us when they shouldn't have had to do so. Nevertheless, they were gracious and wonderful throughout the electronic issues that were beyond their control!
June 8, 2026
Reply from Caledonian Sleeper
Thank you very much for taking the time to share your feedback about your journey on the Caledonian Sleeper.
We are really pleased to hear your kind comments about our staff, and that you found them professional, kind, and supportive throughout your journey. I will make sure your feedback is shared with the team, as it will mean a great deal to them.
That said, I am very sorry for the issues you experienced with your room key card and the inconvenience this caused during your stay. Having to rely on staff assistance to access and secure your room is clearly not the experience we aim to provide, and I can fully understand how disruptive this must have been, particularly during the night.
I am also sorry for the additional disruption caused when the door locked again unexpectedly, resulting in your husband being locked out of the room. I appreciate how frustrating and uncomfortable this situation would have been for you both.
Please be assured your comments will be passed to the relevant teams so this can be investigated and addressed to help prevent a recurrence.
Thank you again for your balanced feedback and for recognising the efforts of our onboard team despite the issues you encountered.
Reply from Caledonian Sleeper
hank you very much for your kind feedback.
We’re really pleased to hear that you found your journey on the Caledonian Sleeper comfortable and that our staff were friendly and helpful throughout.
We will make sure your comments are shared with the team, as it’s always great for them to receive positive feedback.
We hope to welcome you on board again in the future.
Access to top bunk and breakfast booking
Lack of storage space, especially on the top bunk. The bedding was so tightly tucked in, it was difficult to free off, especially in the confines of the top bunk. The ladder was fixed, thought it would be better to slide along as this made access awkward, and reduced space to sit on the bed. The rungs onbthe ladder were quit thin and hurt to use in bare feet. The breakfast booking was unclear that to fix a time you had to go into the restraunt car and book in person. Instructions indicated you only needed to hang the order on the door. It was also not clear that breakfast in the club car was only for 30 minutes, then you had to go back to your room.
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for taking the time to share your detailed feedback about your journey.
We are sorry to hear that several aspects of your experience did not meet your expectations, particularly around storage space and comfort in the upper bunk. We appreciate your comments regarding the bedding being tightly made up and the difficulty this caused, as well as your feedback on the ladder design and comfort. These are important points and will be shared with the relevant teams for review.
We are also sorry that the breakfast process was unclear. We appreciate how this would have caused confusion, particularly regarding the need to book in person in the dining car and the timing arrangements for breakfast in the Club Car. We understand how clearer communication of these procedures would have improved your experience.
Thank you again for your constructive feedback. Comments like yours are valuable in helping us improve both onboard comfort and clarity of guest information.
Vert efficient and friendly staff
May 13, 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We’re really pleased to hear that you found the staff on the Caledonian Sleeper very efficient and friendly throughout your journey.
We will make sure your comments are shared with the team, as it’s always appreciated when their service is recognised.
We hope to welcome you on board again in the future.
Needs a refurb soon, or at least some maintenance
The room had alot of broken elements. Some cosmetic some functional. There is a gap underneath the sink that looks like there should be a table, the toilet lid had duck tape on it to keep it together and the nearest usb socket didn’t work. The blind didn’t close properly meaning the sunrise, though beautiful flashed in your eyes. Though the eye mask provided helped this.
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for taking the time to share your feedback about your journey
We are very sorry to hear about the condition of your room and the issues you experienced, including the gap under the sink area, the condition of the toilet lid, the non-working USB socket, and the blind not closing properly. This is clearly not the standard of accommodation we aim to provide, and we fully understand how these issues would have impacted your comfort during your stay.
We are, however, glad to hear that the eye mask provided helped to mitigate the early morning light.
Please be assured that your comments will be shared with the relevant teams so that the issues you have raised can be investigated and addressed. Feedback such as yours is extremely important in helping us improve the quality and reliability of our onboard facilities.
Thank you again for taking the time to provide this detailed feedback.
Good travel experience
Good travel experience. Would have like a little more info on where loos were and how to be prepared on night in the sit up seats. Thankyou
June 8, 2026
Reply from Caledonian Sleeper
Thank you very much for your feedback about your journey
We are really pleased to hear that you had a good travel experience overall.
We also appreciate your comments regarding the level of information provided before and during the journey, particularly around the location of toilet facilities and how best to prepare when travelling in the seated accommodation. We understand how having clearer guidance in advance would have helped you feel more prepared and comfortable.
Your feedback is very helpful and will be shared with the relevant teams for review, as we are always looking for ways to improve the clarity of information we provide to guests.
Thank you again for taking the time to share your experience.
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We’re delighted to hear that you enjoyed the romance of train travel and that you found the onboard food to be excellent.
We will make sure your comments are shared with the team, as it’s always great to receive positive feedback about the onboard experience and catering.
Thank you again for taking the time to share your experience, and we hope to welcome you on board again soon.
Very Comfortable bed
Comfortable bed, lovely staff, clean, perfect for travelling to Scotland with my Labrador.
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We’re delighted to hear that you found your journey comfortable, clean, and well supported by our team, and that you and your Labrador enjoyed the experience travelling to Scotland.
It’s always wonderful to hear such positive comments about our staff and onboard experience, and we will be sure to share your feedback with the team.
Thank you again for taking the time to leave a review, and we hope to welcome you both on board again in the future.
Reply from Caledonian Sleeper
Thank you for taking the time to leave a review.
We're delighted to hear that you enjoyed your onboard experience and are grateful for your 4-star rating. Customer feedback is incredibly important to us, and we're pleased that we were able to provide you with an enjoyable journey.
Thank you again for choosing to travel with us, and we look forward to welcoming you onboard again in the future.
Row 11 is cramped with very little leg…
Row 11 is cramped with very little leg room. The internet did not work at all and the bathroom was broken. All unacceptable.
June 9, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback about your journey.
I am very sorry to hear about the issues you experienced in Row 11, particularly the lack of leg room, the onboard internet not working, and the bathroom being out of order. I fully appreciate how frustrating and uncomfortable this would have been, and I am sorry that your journey fell short of expectations.
This is not the standard of service we aim to provide, and your comments will be shared with the relevant teams for review.
If you would like us to look into this further for you, please contact us at enquiry@caledoniansleeper.scot.
Club compartment is small but…
Club compartment is small but comfortable enough. Nice bedding. Food service was not good. Staff not very friendly or helpful. They got irritated when we asked for an additional cup of tea at breakfast. “ Highland breakfast” was stale, reheated food. Disappointing for the price.
June 10, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback about your journey.
We're pleased to hear that you found your Club room comfortable and enjoyed the bedding provided. However, I am very sorry to learn that the food service did not meet your expectations.
In particular, I apologise for the experience you had with our onboard team and that you felt your request for an additional cup of tea was not handled in a friendly or helpful manner. We aim to provide a welcoming and attentive service to all our guests, and I am sorry that this was not reflected in your experience.
I am also sorry to hear that you were disappointed with the quality of the Highland Breakfast. We appreciate that, given the price paid, you expected a much higher standard.
Your feedback will be shared with the relevant onboard and catering teams for review. If you would like us to investigate your experience further, please contact us at enquiry@caledoniansleeper.scot with your booking details.
Thank you again for bringing this to our attention.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.