Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
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Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
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Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
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The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
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Company details
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I had a very bad experience with the…entire trip
I had a very bad experience with the tight sleeping quarters and there was no other place to rest- the club car ran out some of the hot meals for dinner and breakfast was not edible. I would never recommend this to anyone- super expensive and not conducive to rest.
June 8, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to leave a review and share your experience.
We are very sorry to hear that your journey did not meet your expectations. We appreciate that comfort is a key part of the overnight experience, and we are disappointed to learn that you found the accommodation too restrictive and were unable to rest as intended.
We are also sorry to hear that some hot meal options were unavailable in the Club Car and that you were dissatisfied with the breakfast provided. This is not the experience we aim to deliver, particularly given the importance of onboard catering to our guests' journeys.
We take feedback such as yours seriously and will ensure your comments are shared with the relevant teams for review.
If you would like us to look into your experience further, please contact us at enquiry@caledoniansleeper.scot with your booking details, and we will be happy to investigate.
Thank you again for taking the time to share your feedback.
Very comfortable and clean
June 8, 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We're delighted to hear that you found your journey very comfortable and clean.
It's always great to receive positive comments, and we'll be sure to share your feedback with our onboard teams.
Thank you for travelling with us, and we hope to welcome you on board again soon.
Comfortable beds
Comfortable beds, ensuite facilities, really pleasant club car. Initially had no information on certain things eg, in room heating so was cold on the first trip. Found out from an online chat that there was a control button for heating that wasn’t obvious so return trip was much more pleasant.
June 8, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback about your journey
We're delighted to hear that you found the beds comfortable, enjoyed the ensuite facilities, and had a pleasant experience in the Club Car.
We do, however, appreciate your comments regarding the lack of information about the in-room heating controls. We understand how this would have affected your comfort on your first journey, and we're sorry that the information wasn't clearer from the outset. Feedback such as this is invaluable in helping us identify where we can improve the guidance provided to our guests.
We're pleased to hear that, once you had located the heating controls, your return journey was much more comfortable.
Thank you again for your feedback, and we hope to welcome you on board again in the future.
Hospitality and Amenities
Hospitality and Amenities were comfort inducing and the journey was relaxing.
June 8, 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We're delighted to hear that you found the hospitality and amenities comfortable and that you had a relaxing journey.
It's always wonderful to hear when guests have enjoyed the onboard experience, and we'll be sure to share your comments with our teams.
Thank you for travelling with us, and we hope to welcome you on board again soon.
Very comfortable experience
Very comfortable experience. It would have been better to have a restaurant car and a separate bar. Many people were turned away
June 8, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
We're delighted to hear that you had a very comfortable experience on your journey,
We also appreciate your comments regarding the Club Car. We understand your observations about the demand for the space and how a separate restaurant and bar area may have improved the experience for some guests. Feedback such as this is extremely valuable and helps us understand where guests feel improvements could be made.
Thank you again for your feedback, and we hope to welcome you on board again in the future
Grumpy service, club experience below expectations, a bun fight to see the the views.
Grumpy service, ridiculous room service breackfast. Staff are overstretched when the train is full as it is this time of year to fort william. Being offered 'barista style coffee' - you are given a mug of black coffee and a serving of milk on the side. The menu says that toast is available in the club car in the morning with breakfast. When I asked I was given a very brusque "no". The best scenary is on the side with the booth style seating. Unfortunately, if you're traveling solo you are placed on the left on the very uncomfortable stools and you don't really see anything, you cant take photos in a full cabin. you can swivel your chair but it is an odd situation. You can't retreat to your room becuse the cabin windows are pointing the wrong way. You are left with standing in the gangway to see the views and dodge people coming past. service is slow. I chose to have breakfast in my room on the way back. You get a ridiculous cardboard tray like a glorified MacDonalds. The fold away tables have been taken away and you don't get the crockery and proper cutlery you might have seen online. I would not eat in the club lounge on the outward journey apart from in the off season. It took forever to get served and it ate into my sleep time considerably. I am not sure the club room is worth the extra. Considering what you get for the money in reality in terms of the soft product. The shower is nice and not having to leave your room to go to the loo. The lounges are lovely places to decompress and have the best staff. Having said that, the Euston one needs maintainance and is overcrowded. Overal I did wonder before I traveled if standards had slipped since the launch in 2019, and the answer is yes. Cuts everyhwere you go it seems, but prices just keep going up for everything.
June 7, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to leave such detailed feedback about your journey
We are very sorry to hear that several aspects of your experience did not meet your expectations. In particular, we apologise for the level of service you received in the Club Car and for the disappointment caused by the breakfast offering. We appreciate that the experience you describe did not reflect the standards we strive to provide, especially when travelling during one of our busiest periods.
We are also sorry to hear your comments regarding the availability of seating in the Club Car, the challenges of viewing the scenery as a solo traveller, and the impact that service times had on your ability to rest. We understand how frustrating this would have been, particularly when travelling to enjoy one of the most scenic rail journeys in the UK.
It is, however, pleasing to hear that you enjoyed the ensuite facilities, the lounges, and the support provided by our lounge teams. We appreciate you recognising their efforts.
Your feedback regarding catering, onboard service, seating arrangements, and lounge facilities is extremely valuable and will be shared with the relevant teams for review. We take comments such as these seriously as they help us identify where improvements can be made.
If you would like us to investigate your experience further, please contact us at enquiry@caledoniansleeper.scot with your booking details.
Thank you again for taking the time to share your feedback.
Very good bed and linen
Very good bed and linen. Well equipped and clean room. Arrived in time. Could get on board early.
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We're delighted to hear that you found the bed and linen comfortable, your room clean and well equipped, and that your journey arrived on time.
We're also pleased that you were able to board early and settle in before departure.
Thank you again for taking the time to share your experience. We hope to welcome you on board again soon.
The Caledonian Sleeper team delivered…
The Caledonian Sleeper team delivered on all what was advertised - so expectations were met and then some. I myself had an easy time not just falling asleep but staying asleep. Room was spotless and the Club Car was a great place for a late night glass of whisky and a good morning breakfast!
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for your wonderful feedback.
We're delighted to hear that your journey met your expectations and even exceeded them. It's particularly pleasing to hear that you were able to enjoy a restful night's sleep, as we know that's one of the most important parts of the experience.
We're also pleased that you found your room spotless and enjoyed spending time in the Club Car, whether for a late-night whisky or breakfast the following morning.
Thank you again for taking the time to share your experience. We hope to welcome you on board again soon for another relaxing journey.
Good communications and lovely team to…
Good communications and lovely team to speak to at Inverness. Was called twice to be told the toilet at J1 was not working and could I walk to the other one ok. In fact it was working fine. Nice staff on the train - great double bed - good sleep and arrived before schedule and great price. What’s not to like. But sadly did not have time to try the food in the restaurant. Will be repeating!
June 10, 2026
Reply from Caledonian Sleeper
Thank you very much for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience on the Caledonian Sleeper. It's great to know that our team in Inverness kept you well informed and that you found both the station and onboard staff friendly and helpful throughout your journey.
We're also pleased to hear that you enjoyed a good night's sleep, found the double bed comfortable, and arrived ahead of schedule. While we're sorry for any confusion regarding the toilet in room J1, we're glad this did not impact your overall experience.
Thank you again for your kind comments. We look forward to welcoming you back on board soon, and hopefully next time you'll have the opportunity to sample the food as well!
Safe travels until then.
Fabulous service
Fabulous service. Magical experience. Felt like a holiday for a business trip.
June 8, 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We’re delighted to hear that you had a fabulous experience and that it felt like a holiday even while travelling for business.
It’s always wonderful to know when guests find the journey both enjoyable and memorable, and we’ll be sure to share your comments with the team.
Thank you for travelling with us, and we hope to welcome you on board again soon.
Great staff in the club carriage
Great staff in the club carriage. Thought it might be a bit stuffy but not at all. Carys served me and was really good put me at ease. She had a good rapport with the other passengers too. Enjoyed the food and drinks. Glasgow to London.
Rooms lovely and clean.
Only issue the train was early into Watford but the app didn't show so I missed the stop.
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for taking the time to share your feedback about your journey.
We’re delighted to hear that you had such a positive experience in the Club Car and that our team made you feel welcome and at ease throughout your journey. It’s especially lovely to hear your kind comments about Carys, and we will make sure your feedback is shared with her and the wider team.
We’re also pleased that you found your room clean and comfortable and enjoyed the food and drinks onboard.
However, we are sorry for the confusion regarding the early arrival into Watford and that this was not reflected on the app in time, resulting in you missing your intended stop. We appreciate how frustrating this would have been and will ensure your feedback on this is passed on for review.
Thank you again for your comments, and we hope to welcome you on board again soon.
The outward GLASGOW TO EUSTON was…
The outward GLASGOW TO EUSTON was uncomfortable carriage was freezing as I have arthritis i did suffer .
June 7, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback about your journey
I am very sorry to hear that your outward journey from Glasgow to London Euston was uncomfortable and that the carriage was too cold. I also appreciate your comments regarding your arthritis, and I am sorry that the conditions on board caused you discomfort.
This is not the standard of comfort we aim to provide, and I completely understand how difficult this would have been for you during your journey.
Your feedback will be shared with the relevant teams for review, particularly in relation to onboard temperature management and passenger comfort.
Thank you again for taking the time to let us know, and please accept my apologies for the discomfort you experienced.
Comfortable bed and rooms
Comfortable bed and rooms. Friendly, welcoming staff, and great breakfast.
Our closest toilet was out of order, and some charging ports didn't work well - otherwise it would have been 5 stars.
June 8, 2026
Reply from Caledonian Sleeper
Thank you very much for taking the time to share your feedback about your journey.
We’re delighted to hear that you found the bed and rooms comfortable, enjoyed a great breakfast, and experienced friendly and welcoming service from our team.
However, I am very sorry to hear about the issues you encountered with the nearest toilet being out of order and some charging ports not working properly. I fully appreciate how this would have impacted your comfort and convenience onboard.
This is not the standard we aim to provide, and your comments will be shared with the relevant teams for review and follow-up.
Thank you again for your feedback, and we hope to welcome you on board again in the future for an even smoother experience.
Sleeper not smooth!
Last time I used your trains it was the old stock. The new trains have appalling ride quality - a constant clattering, banging and jerky ride. The old trains were, in contrast, smooth riding.
Oh and drop the “see it say it sort it” announcements. You sell a “hotel on rails” - I don’t know of any hotel that has such security nonsense.
June 9, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback about your journey on the Caledonian Sleeper.
We are sorry to hear that you found the ride quality of the newer stock uncomfortable and that it did not compare favourably with your previous experience on the older trains. We appreciate how important a smooth and restful journey is, particularly on an overnight service, and your comments on noise and ride comfort are noted.
We also understand your comments regarding onboard announcements. While these messages form part of wider railway safety and security messaging, we appreciate your perspective and will ensure your feedback is shared with the relevant teams for consideration.
Thank you again for taking the time to share your thoughts. Feedback such as yours is valuable in helping us review both comfort and the overall onboard experience.
Terrible experience
Terrible experience from 2:30 staff seem to be in a cupboard next to us chatting We had no running water in our cabin. No sleep.
June 8, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback about your journey on the Caledonian Sleeper.
I am very sorry to hear about the experience you had from around 2:30am and the disturbance caused, as well as the issue with no running water in your cabin. I fully appreciate how disruptive and uncomfortable this would have been, particularly as it impacted your ability to sleep.
This is not the standard of service we aim to provide, and I completely understand your frustration.
Your comments will be shared with the relevant teams for review, particularly regarding onboard facilities and overnight noise management.
If you would like us to look into this further for you, please contact us at enquiry@caledoniansleeper.scot.
Thank you again for taking the time to bring this to our attention, and please accept my sincere apologies for the disruption to your journey.
Definitely an Experience!
Thought this would be a cool experience-don’t think I’ll do it again. On the plus side, it was clean and the beds were comfortable. The passenger lounge had complimentary drinks and snacks and excellent food to order. Breakfast (included) was delicious. However, the twin room has bunk beds and extremely tight quarters! The late departure and early arrival added the necessity of storing luggage both days.
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for taking the time to share your feedback about your journey.
We’re pleased to hear that you found the accommodation clean and the beds comfortable, and that you enjoyed the lounge facilities, food offering, and breakfast service. It’s also great to hear that these aspects of your journey met your expectations.
However, we are sorry to hear that the size of the twin room and bunk layout felt too cramped for your comfort. We also appreciate your comments regarding luggage storage requirements around departure and arrival times, and understand how this may have impacted your overall experience.
Your feedback is very valuable and will be shared with the relevant teams for review as we continue to look at ways to improve comfort and the overall guest experience onboard.
Thank you again for sharing your thoughts.
This was my first time and it was so…
This was my first time and it was so great! I slept in a really comfy bed, the coffee was good the staff was super nice 🤍 I loved it
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for your lovely feedback.
We’re delighted to hear that your first journey was such a great experience, and that you found the bed comfortable, enjoyed the coffee, and received such friendly service from our team.
It’s always wonderful to hear when guests love their first trip with us, and we’ll be sure to share your kind comments with the onboard staff.
Thank you for travelling with us, and we hope to welcome you on board again soon
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback about your journey.
We’re sorry to hear that you found the cabin rather small and that the temperature felt cold during your journey. We understand how important comfort and a suitable environment are for a good night’s sleep, and we appreciate how this would have affected your experience.
Your comments will be shared with the relevant teams for review, particularly in relation to onboard comfort and temperature control.
Thank you again for your feedback, and we hope to welcome you on board again in the future.
Train on time
June 10, 2026
Reply from Caledonian Sleeper
Thank you very much for your feedback.
We’re pleased to hear that your journey ran on time.
We really appreciate you taking the time to share your experience, and we hope to welcome you on board again in the future.
Great experience as always
Great experience as always. One note people are still asleep when train gets to Carstairs, staff need to keep noise down if doors are open. Laughing and joking outside didn’t go down well with those still asleep.
June 9, 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback and for your continued support when travelling on the Caledonian Sleeper.
We’re really pleased to hear that you had another great experience overall.
However, we are sorry to hear about the disturbance you experienced at Carstairs. We fully appreciate how important it is to maintain a quiet environment in the early hours of the morning, particularly when many guests are still sleeping. Your comments regarding noise levels and staff behaviour during this time are taken seriously and will be shared with the relevant teams for review.
Thank you again for taking the time to highlight this, and we look forward to welcoming you on board again soon.
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