Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
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Review summary
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Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
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Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
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The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
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Company details
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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What a beautiful trip with the…
What a beautiful trip with the Caledonian Sleeper. Absolutely wonderful. The staff on board is really nice. Perfect and thank you !
February 22, 2026
Reply from Caledonian Sleeper
Thank you for your wonderful feedback. We’re delighted to hear that you had such a beautiful trip with the Caledonian Sleeper and that your experience was absolutely wonderful.
It’s especially lovely to know that our onboard staff made such a positive impression. We’ll be sure to share your kind comments with the team, who will be delighted to hear them.
Thank you for travelling with us and for taking the time to share your experience. We hope to welcome you on board again soon.
We loved our trip on the Cal Sleeper
We loved our trip on the Cal Sleeper - such a lovely way to travel, especially if you don't like to fly. The cabins are small but they are principally designed for sleeping and the overnight trip - the lounge cars are were you want to be sitting anyway as they have much better views. We overall both slept well in spite of the occasional motion and noise of the train itself.
The staff were lovely and helpful at all times.
May 13, 2026
Reply from Caledonian Sleeper
Thank you for your lovely feedback. We’re delighted to hear that you both loved your trip on the Caledonian Sleeper and found it such an enjoyable way to travel.
We appreciate your balanced comments about the cabins and are pleased to hear that, despite the occasional movement and noise of the train, you both slept well. It’s also great to know that you enjoyed spending time in the lounge car and making the most of the views along the route.
Most of all, we’re thrilled to hear that our staff were friendly, helpful, and welcoming throughout your journey. We’ll be sure to share your kind words with the team.
Thank you for travelling with us, and we hope to welcome you on board again soon.
Loved the lounges in London and Fort…
Loved the lounges in London and Fort William. So nice to have a quiet place to eat, relax and shower before and after long trip.
May 14, 2026
Reply from Caledonian Sleeper
Thank you for your lovely feedback. We’re delighted to hear that you enjoyed both the London and Fort William lounges.
It’s great to know that having a quiet space to relax, enjoy something to eat, and make use of the shower facilities before and after your journey helped make your trip more comfortable and enjoyable.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Great apart from cold shower
Shower as always cold.
Breakfast could be a little better.
But still my preferred way to travel. Beds clean and comfy.
May 13, 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re pleased to hear that the Caledonian Sleeper remains your preferred way to travel and that you found the beds clean and comfortable.
We’re sorry, however, that the shower temperature was disappointing during your journey. We also appreciate your comments regarding breakfast and will share this feedback with the relevant team as we continue to review and improve our onboard offering. If there is no hot water on any future journeys, please email us on enqiry@sleeper.scot with details of your journey as you will be entitled to some compensation for the lack of this fully working facility.
Thank you again for your balanced feedback, and we look forward to welcoming you on board again soon.
No breakfast dinning car…
Lounge in London was very good comfortable, friendly staff.
Disappointed that staff there where not able to tell us why a limited breakfast option would only be available in the morning.
Even more disappointed when boarding train to find that not only was there a limited menu but that there would be no dinning car option in which take breakfast .
This was a big disappointment as having breakfast in comfort while admiring the scenery on the way to Fort William is the highlight of the trip.
Breakfast served in room with wooden utensils in a cardboard box, balancing hot drinks on a bed does not compete .
Feel we did not receive the experience we paid for.
May 20, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the London lounge and found the staff friendly and welcoming.
However, we completely understand your disappointment regarding the breakfast arrangements on your journey to Fort William. We appreciate that the advance communication did not clearly explain that the dining car would not be available for breakfast, and we’re sorry that our team were unable to provide further information when you asked.
As you mention, for many guests the opportunity to enjoy breakfast in the dining car while taking in the spectacular Highland scenery is a memorable part of the Sleeper experience. We understand why a limited breakfast served in the cabin could not provide the same experience, particularly when trying to enjoy hot drinks and breakfast in a compact space. I would therefore request you email us at enquiry@sleeper.scot with details of your journey. We will look to see if you are due compensation for the lack of Club Car facility.
We’re sorry that this aspect of the journey left you feeling that you did not receive the experience you had paid for. Thank you for sharing your honest and detailed feedback, which has been passed on to the relevant teams for review.
Worth the extra money for a bed
Worth the extra money for bed rather than recliner. Very pleasant bar and restaurant service. On board shower surprisingly pleasant! Staff all very helpful. Brilliant to arrive refreshed in Scotland with the morning commuters and a full day ahead. Far smoother with seamless transitions from local trains etc to the sleeper than the equivalent flying.
May 13, 2026
Reply from Caledonian Sleeper
Thank you for your wonderful feedback. We’re delighted to hear that you felt the bed was worth the upgrade and that you enjoyed the bar and restaurant service during your journey.
It’s also great to know that the onboard shower exceeded your expectations and that our staff were helpful throughout your trip.
We particularly love hearing that you arrived in Scotland feeling refreshed and ready for the day ahead. Your comments about the convenience of the Sleeper compared with flying, and the ease of connecting with local rail services, really capture what makes overnight rail travel so special.
Thank you for taking the time to share your experience. We hope to welcome you on board again soon.
Way more than a sleeper train
Very understanding, professional, friendly, compassionate. Both onboard crew and online chat staff were all of these things at a very tough time emotionally following the loss of a much loved family pet/dog. I love the Caledonian Sleeper; I need not say any more.
May 13, 2026
Reply from Caledonian Sleeper
Thank you so much for your kind words. We’re truly touched to hear that both our onboard crew and online chat team were able to support you with understanding, professionalism, and compassion during what was clearly a very difficult and emotional time following the loss of your beloved family dog.
It means a great deal to know that our colleagues helped make your journey a little easier when you needed it most. We’ll be sure to share your feedback with the teams involved, who will be incredibly grateful to know the difference they made.
Thank you for your continued support of the Caledonian Sleeper. Your comments are deeply appreciated, and we hope to welcome you on board again in the future. ❤️
Welcoming and helpful staff
Welcoming and helpful staff. Clean cabin with good quality linen and toiletries. Breakfast choices are good.
May 11, 2026
Reply from Caledonian Sleeper
Thank you for your lovely feedback. We’re delighted to hear that you found our staff welcoming and helpful throughout your journey.
It’s also great to know that you were pleased with the cleanliness of your cabin, the quality of the linen and toiletries, and the range of breakfast choices available.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Overall nice service which contributed…
Overall nice service which contributed to a very pleasant experience. Train ride was noisy with lots of vibration which kept me awake. (By contrast daytime train ride back from Glasgow to Euston was super smooth)
May 17, 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re pleased to hear that the overall service helped make your journey a pleasant experience.
We’re sorry, however, that the noise and vibration of the train affected your sleep. We appreciate that this can make a significant difference on an overnight journey, particularly when compared with the smoother ride you experienced on your daytime return trip from Glasgow to Euston.
Thank you for taking the time to share your balanced feedback. We’re glad the service left a positive impression and hope to welcome you on board again in the future.
Train and lounge employees were…
Train and lounge employees were friendly and helpful. The train was clean and comfortable.
May 18, 2026
Reply from Caledonian Sleeper
Thank you for your kind feedback. We’re delighted to hear that both our lounge and onboard teams were friendly and helpful throughout your journey.
It’s also great to know that you found the train clean and comfortable. We’ll be sure to share your comments with our colleagues, who will appreciate hearing that they helped make your experience an enjoyable one.
Thank you for travelling with us, and we hope to welcome you on board again soon.
Best way to travel London-Scotland
It is a very convenient and comfortable way to travel.
May 4, 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re delighted to hear that you consider the Caledonian Sleeper the best way to travel between London and Scotland.
It’s great to know that you found the journey both convenient and comfortable. We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Good experience
Staff were friendly and helpful. The cabin was good and seemed very clean. Breakfasts were good. It was highly disruptive having to move my bicycle at Edinburgh but I understand the reasons. However, I feel that better information on the process and timeline could have been provided.
May 22, 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re pleased to hear that you had a good experience overall and that you found our staff friendly and helpful. It’s also great to know that your cabin was clean and comfortable, and that you enjoyed the breakfast.
We appreciate your understanding regarding the need to move your bicycle at Edinburgh. However, we completely understand how disruptive this can be during an overnight journey, and we agree that clearer information about the process and timings would have helped you plan and prepare more effectively.
Thank you for taking the time to share your experience. Your comments regarding communication for guests travelling with bicycles have been shared with the relevant team for review.
Perfect from start to finish
Perfect from start to finish .
Room, carriages, staff and food excellent.
Very Pleasurable experience to wake in the Highlands!!
May 18, 2026
Reply from Caledonian Sleeper
Thank you for your wonderful feedback. We’re delighted to hear that your journey was perfect from start to finish.
It’s fantastic to know that you enjoyed the room, carriages, food, and especially the service from our staff. We’ll be sure to share your kind comments with the team.
There really is something special about waking up in the Highlands, and we’re so pleased that this was such a memorable part of your experience.
Thank you for travelling with us, and we hope to welcome you on board again soon.
Lovely staff, no internet.
Booked a seat instead of a bed. Staff were lovely and the toilets fab!
Seats very stiff for a sleeper and not much leg space at all though, also there was no functioning internet service at ANY point throughout the journey.
I didn't order food, but the menu seemed nice and everythin smelled wonderful.
I would book again, but bring a book instead of my laptop this time.
May 20, 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re delighted to hear that our staff made such a positive impression and that you found the onboard facilities, particularly the toilets, to be of a high standard.
We’re sorry, however, that the seat comfort and leg room did not meet your expectations for an overnight journey. We also apologise for the lack of a functioning Wi-Fi service throughout your trip. We understand how disappointing and inconvenient this would have been, especially if you had planned to work or stay connected during the journey.
It’s lovely to hear that the food offering looked appealing, even if you didn’t have the opportunity to try it this time.
Thank you again for your balanced and good-humoured feedback. We’re pleased to hear you would consider travelling with us again, and we hope your next journey is even more enjoyable.
hi thanks you for the night sleeping on the train it was nice the caring was a ok your staff were great and very good to help thank you
it was nice the train to noise and did not sleep well 😴 I know you can't help the train making the noise but the staff were very nice and helpfully thank you janette crossan
May 15, 2026
Reply from Caledonian Sleeper
Thank you for your feedback, Janette.
We're pleased to hear that you enjoyed your overnight journey and that you found the carriage comfortable. It's especially lovely to know that our staff made such a positive impression and were helpful throughout your trip.
We're sorry to hear that the noise of the train affected your sleep, although we appreciate your understanding that this can sometimes be part of overnight rail travel.
Thank you again for your kind words about our team. We hope to welcome you on board again in the future.
Disappointing
First : guest lounge closed for no reason, second : cabins and corridors are incredibly small, terribly shaky and noisy, third : breakfast cancelled and cherry on top : an hour late in Edimburg...The only positive point : it's clean. I won't recommand at all, very disapointed and the feeling that I have wasted my money.
May 13, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience was so disappointing and did not provide the value you were expecting.
We understand your frustration regarding the guest lounge being unavailable, the cancellation of breakfast, and the delay on arrival into Edinburgh. We also appreciate your comments about the size of the cabins and corridors, as well as the level of noise and movement during the journey, all of which clearly impacted your comfort.
While we’re pleased to hear that you found the train clean, we’re sorry that this was outweighed by the other issues you encountered and that you were left feeling your money had been wasted. If you have not already done so could you please email us at enquiry@sleeper.scot with details of your journey. We will check to see if you are due compensation for the lack of a Lounge facility and also your delayed journey.
Thank you again for your honest feedback. Your comments have been shared with the relevant teams for review as we continue to work on improving the experience for our guests.
Great experience Very well looked…
Great experience Very well looked after. Good way to travel through the night
May 14, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to submit a review on your recent trip with Caledonian Sleeper. We are delighted to hear you had a great experience and you were well looked after. We do hope we are able to welcome you back onboard in the near future.
Kind regards
Caledonian Sleeper
First-timer
First-timer. I chose a "Classic" cabin. At 6'4" I found it a bit cramped. Maybe I should have inquired about the dimensions. But it was accommodating and the night's sleep was wonderful. Our train had a problem with a locomotive and there was a switch in the middle of the night. I woke up because it was so quiet; we weren't moving! But a text alert was waiting for me in the morning and a refund was offered if we didn't make Edinburgh within 30 minutes of the scheduled arrival time. That was generous. Overall, it was helpful, restful, and well worth the fare.
May 13, 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your experience, especially as a first-time guest in our Classic cabin.
We’re pleased to hear that you still found the stay restful and that you felt well supported during the disruption overnight. Operational issues such as the locomotive problem and the mid-journey switch are not typical, but we’re glad the onboard team kept you informed and that the text alert and delay compensation information were clear and helpful. The goodwill refund policy you mentioned is part of our commitment to fair customer care when services are impacted.
Regarding your comment on cabin space, Classic cabins are designed to a compact footprint suitable for most travellers, but we appreciate that at 6'4" it felt a bit tight. For future reference, all cabin dimensions are published on our website so guests can review sizing in advance and choose the most suitable option for their needs.
We’re glad overall the journey was comfortable and that you found it worthwhile, and we appreciate you sharing this balanced feedback—it helps us improve how we set expectations and communicate with guests.
Kind regards
Caledonian Sleeper
I was extremely excited for this train..
Let it be clear that I was extremely excited to ride on this train and even asked to purchase some merchandise while in the departing lounge, but was directed to the website which was fine. Upon arrival, the breakfast card had the two (highly marketed and anticipated) Scottish breakfast options crossed out (which disappointed us greatly) but then in the morning we were told the crossed out options were actually available. If they were available then they should have replaced the breakfast cards. I went to the club car for dinner and asked for a soda to be sent back to my partner in our cabin which seemed to confuse the staff. It was eventually delivered after I saw the message and soda can change hands from 3 stewards. My plates were also cleaned up quickly, and the server took my unfinished little bottle of gin (I had set aside) off the table with the plates (after I had asked for another glass of ice and ginger ale so I'm not sure why he assumed I was finished drinking it) which I had to go to the kitchen to request it back as he did not notice he had taken it and hadnt cleaned the plates yet, only put the plates on a side counter. Then the staff began talking casually, removed some items of their uniforms, and going over their own paperwork at the booth next to me while I was trying to enjoy the rest of my beverage in whatever semblance luxury I had left. They were even discussing guest details like the gender and age of guests and when each one was to be woken to get off the train. If I were a woman travelling alone I would be scared to know this information would be discussed while other guests were nearby. We booked and arrived at our 6:45am breakfast, but were not served our food until 6:55 and then had our plates taken away at 7:05 after some pointed questions from staff and them spraying cleaner around us and packing up the club car. We felt ill from how quickly we were forced to eat. They said 'they needed to get everyone off the train' which we were aware of course but that was to be at 7:30. Water pressure died before midnight and we could no longer flush our toilet (the light around the flush button de-luminated) so we just had to let the waste sit in the toilet. We could barely wet our hands either as the water was dribbling out of the sink. We didn't even try to shower, which we paid extra for the option to do, after we saw the water pressure issue. The bathroom door also did not latch and the under-toilet lights are unable to be turned off so we had to jerry-rig a string to tie it closed so it would not swing open in the night. The 'purpose made Scottish artisan' mattress were also very squished down to rock solid in the middle were people's pelvis and hips sit. To be fair the linens and pillows were very comfortable and plush. The station lounges were the best part of the entire experience. Although in the London lounge, 'fresh' towels were being kept haphazardly under the reception desk, stuffed and half-unfolded in the same shelves as walkie talkies, computer cords, and office supplies. The shampoo and body wash in the lounge showers were also watered down. Also, upon boarding one hour early we were told to immediately store our large bags (with our changes of clothes in them) in the last train car and we were 7 cars away from them so we elected to go without changing or the ride. It would have been nice to have the option to bring our lugguage to our room first to unpack some clothes, take one or both bags to our rooms and store them under the bed as we later saw there was a spot for, or even have the stewards offer to keep our bags in one of the empty rooms in our car. They informed us that all doors were unable to be locked from the outside on this journey anyways.. We also found out later after tasting it that the fudge provided on the bed pillow was 2 months out of date. Overall, this was absolutely not worth the money and the experience was very different from the one that is advertised. I would not recommend this service to any friends or family members and would instead recommend any competing service, even a sitting only train, or a hotel and morning train instead.
May 14, 2026
Reply from Caledonian Sleeper
We’re very sorry to read about your experience travelling with Caledonian Sleeper, particularly as this was clearly a journey you had been looking forward to and one that did not meet the standards we aim to provide.
We sincerely apologise for the number of issues you encountered throughout your trip, including the confusion surrounding the breakfast service, the standard of onboard hospitality, the condition of your cabin facilities, and the concerns you have raised regarding professionalism and guest privacy within the Club Car. We also appreciate you bringing to our attention the issues with the water pressure, cabin door, luggage arrangements, and the out-of-date complimentary item, all of which are disappointing to hear.
It is especially concerning to learn that you felt rushed during breakfast service and uncomfortable due to conversations taking place between staff members while guests were present. This is not the level of service or discretion we expect from our onboard teams.
We do appreciate you acknowledging the positive aspects of your journey, including the comfort of the linens and pillows and your experience within our station lounges.
We would like the opportunity to investigate your feedback fully with the relevant onboard and guest experience teams. Please contact us at enquiry@sleeper.scot quoting your reference number so we can review this in more detail and respond appropriately.
Kind regards,
Caledonian Sleeper
Something old : a night train - Something new : Caledonian Sleeper
A comfortable, peaceful and enjoyable way to travel to Scotland, while already getting accustomed to its unique culture. Caledonian Sleeper renews the way to travel by night train.
The staff is kind and helpful.
The facilities and equipment are modern, very clean and easy to use. The Club Car offers a good atmosphere.
I hope it will not become more expensive.
May 13, 2026
Reply from Caledonian Sleeper
Thank you for your kind feedback following your journey with Caledonian Sleeper.
We’re delighted to hear that you found your trip comfortable, peaceful, and an enjoyable way to travel to Scotland, and that you were able to appreciate the experience of overnight rail travel. It’s also great to know you enjoyed the atmosphere in the Club Car and found our facilities clean, modern, and easy to use.
We’re especially pleased your comments recognise the helpfulness of our team, and we will be sure to share your kind words with them.
We appreciate your support and hope to welcome you onboard again in the future.
Kind regards,
Caledonian Sleeper
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