The Sleepover Club Reviews 

51
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Absolutely scam! Ladies, do not order from this company it is a scam! I have ordered a matching pyjamas for me and my baby girl more than 3 months ago and I still haven't received my order I tried... See more

Rated 2 out of 5 stars

Packaging was gorgeous and delivery no problem but that's where the good review ends! Opened my package to see the wrong pyjamas had been sent. Tried them on anyway and they are absolutely tiny and ga... See more

Rated 5 out of 5 stars

I’ve ordered a few items from the sleepover club now and I am impressed every time! Cute designs, love the personalised touch and the quality of the fabric is perfect! You get what you pay for! This o... See more

Rated 1 out of 5 stars

Terrible company. Ordered Christmas gift 6 weeks ago - plenty of time I thought. Parcel never arrived. Then told it’s been resent with DPD but ignored when asked for a tracking reference. Never delive... See more

Company details

  1. Clothing Store

Written by the company


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1.8

Poor

TrustScore 2 out of 5

51 reviews

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No recent history of asking for reviews

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1.8

All reviews

(51)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

terrible customer service - do not answer

I ordered myself and my baby pyjamas the baby’s pyjamas come with pen marks on, tried emailing customer service numerous times to no response. The price charged and lack of customer service is horrendous.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve ordered a few items from the…

I’ve ordered a few items from the sleepover club now and I am impressed every time! Cute designs, love the personalised touch and the quality of the fabric is perfect! You get what you pay for! This order was family matching pyjamas for my babies 1st Christmas and they are perfect and will be apart of a lovely memory! 🥰 x

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible!!

Terrible!!! No one replies to their customer service email so sent a return back with no refund given.

Do not order

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

10 star service

I made a mistake on the order and within minutes of me messaging the sleepover club rectified my issue. Incredible customer service team.

Amazing service quick delivery in the most beautiful packaging.

Pyjamas the best quality can’t wait to wear them Christmas with the family.

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY

This is a scam! Purchased a robe in May 2024 for my upcoming wedding - not received any response after contacting multiple times and no delivery.

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

JOKE OF A COMPANY

Do not waste your time ordering from this pathetic company. Ordered pyjamas that cost me £50.. obviously just some young girl that runs it from her house or somthing .. because there is no customer service at all. They do not respond to emails and I also ordered a set of long pyjamas but was sent shorts.. with no personalisation on them. Can’t believe I even ordered from them. Never again 👎

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Awful !!

Awful !!! One pair of pjs turned up but not personalised and still awaiting second. The company do not respond to emails. Do not order from them !

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service and poor…

Bad customer service and poor communication.
Sent several emails and they have chosen to ignore them all. Packaging was faulty and they failed to deliver all my order. Quick to take my money but not so quick to respond to emails!! Shame on you...

May 22, 2024
Unprompted review
Rated 2 out of 5 stars

Made in China! Tiny!

Packaging was gorgeous and delivery no problem but that's where the good review ends! Opened my package to see the wrong pyjamas had been sent. Tried them on anyway and they are absolutely tiny and gaping open on the chest despite me ordering a larger than usual size to ensure comfort! These remind me of something made cheaply in a Chinese factory with tiny sizes! So disappointed

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS SITE

DO NOT ORDER FROM THIS SITE.
Absolute scammers, ordered bridesmaid socks for 8 bridesmaid for a hen party and they never turned up. Reported them to my bank for a refund. Disgusting!

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered personalised pjs for me and…

I ordered personalised pjs for me and my son for christmas was assured they would arrive before i placed the order. They did not to this day we are now in march 2024 and ive had no response to countless emails i may aswell have thrown my money down the drain

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Order never delivered..

Ordered my £80 personalised bridal robe the 1st February and was really looking forward to receiving it. Especially as it’s for my wedding day. States on website 14 working days to receive personalised items. It has now been 28 working days and no dispatch email. Have emailed twice and no response. Have commented on instagram and no response. I have raised the issue with my credit card company and they are sorting it. I think this website is a scam!!

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company. Ordered personalised pjs, did not get an order confirmation so cannot track order. Company has taken my money but nothing to show for it. Contacted them via email and had no response. Shocking!!!! Avoid at all costs

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

SHOCKING CUSTOMER SERVICE!!

Ordered two pairs of personalised pyjamas and the wrong ones were sent which are no good to me. Sent emails, messages and Instagram post all ignore by this awful company!
They quite clearly don’t care enough for their brand

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

I placed my order a month ago (9 Dec) intended as a Christmas present. There was no communication that the cut off for a xmas arrival was the 8th December but regardless it is now the 9th January and I still haven’t received my item. I have sent 3 separate emails all have been ignored and at this point I’m actually unsure if this is a real shop or if I have just been scammed

January 9, 2024
Unprompted review

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