SleepScore Labs Reviews 37

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had such high hopes for this app, but I frequently wake during the night, and when that happens, it stops monitoring and so only records between 2-4 hours that I was initially asleep and doesn't kee... See more

Rated 2 out of 5 stars

This product is obviously well made with good grade materials. But it wasn't comfortable to use. The arm in the lower position is totally immobilized. That would be good if it were comfortable, but i... See more

Rated 3 out of 5 stars

RWe think SleepScore Max is wonderful. I am 79 years old and I use it every night and chart the results. It is extremely useful in understanding how to make changes that effect rem, delta and total sl... See more

Rated 1 out of 5 stars

Items were purchased for shoulder relief, but were much too cumbersome and heavy to manage just to get settled in bed. The body pillow was especially unmanageable. Arranging the system while getting i... See more

2.1

Poor

TrustScore 2 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bulb didn’t even last 6 months.

August 11, 2019
Unprompted review
SleepScore Labs logo

Reply from SleepScore Labs

We're really sorry you experienced this problem. Please contact support@sleepscorelabs.com and a specialist will be in touch right away.

Rated 3 out of 5 stars

Candy cane pillow too hot

Candy cane pillow too hot. Just can’t get comfortable and figure out where to put my left arm so it’s comfortable. Not very happy with it.

August 9, 2019
Unprompted review
Rated 5 out of 5 stars

Just bought two more pillows

Just bought two more pillows. These are awesome. My family is fighting over the first two. How simple of an idea it is to be able to adjust the firmness by adding or taking away inner layers. Brilliant!

August 8, 2019
Unprompted review
Rated 3 out of 5 stars

We think SleepScore Max is wonderful

RWe think SleepScore Max is wonderful. I am 79 years old and I use it every night and chart the results. It is extremely useful in understanding how to make changes that effect rem, delta and total sleep. I currently typically score in the 90’s (last week) This experience needs to be extended for a few months to draw any conclusions.

August 8, 2019
Unprompted review
Rated 2 out of 5 stars

I have 2 devices

I have 2 devices. One is not working properly due to lack of proper impression. The other was on a factory setting that needed to be adjusted. I am now using a setting of 5 but the device moves during sleep on occasion. It is effective part of the time but not a reliable device (according to my wife) like I have had in the past.
Thanks for asking.

August 8, 2019
Unprompted review
Rated 5 out of 5 stars

I was miserable. I needed relief!

I was miserable. I hadn’t had a full nights sleep in over 3 months. I had been to three doctors and no one could help. I found the side sleep shoulder elevated pillow and my whole life changed for the better

August 8, 2019
Unprompted review
Rated 5 out of 5 stars

Medcline wedge has alleviated my shoulder pain

As a side sleeper I was developing chronic pain in my shoulder area. The Medcline wedge has fixed it! Yes, it is very expensive but it works. The removable cover is also very soft and nice on the skin, and easy to take on and off and launder. A great product for side sleepers who have developed shoulder pain.

August 8, 2019
Unprompted review
Rated 3 out of 5 stars

The strips work well in general

The strips work well in general, however, some of the strips did not stick as well as others and two strips did not have the slot cut in for breathing. It appears to me there is a quality control problem in the manufacturing process. I called the number from the distributor that I bought the product from to express my concerns and was told that there is nothing they could do since they were only the distributor. Some replacements would have been nice.

August 8, 2019
Unprompted review
Rated 1 out of 5 stars

Great idea... poorly implemented and supported

The SleepScore device makes a lot of promises, but disappointingly fails to deliver.

The premise of the device is pretty awesome - set it up, go to sleep, and get feedback on your night's sleep. It promises to wake you up at the ideal time with a "Smart Alarm" to help you get your day off to the best start possible. Unfortunately, in the nearly 4 months I've owned my SleepScore device, the Smart Alarm has worked no more than TWO times. Yes, no more than twice in nearly 4 months of using it! The device constantly disconnects from my phone at some point during the night, and if I don't remember to reconnect and download the data in the morning, all of my sleep statistics are out of whack.

I've provided feedback to Customer Support only to be given a response of "we're sorry it's not working, but we'll let our developers know" over and over again. Several updates later, it's still not working as advertised.

SleepScore has offered to let me return the device for a refund... but all I really want is for it to work as promised. Is that too much to ask?

August 7, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing results

Amazing results. After many years, Wife rarely ends up in the guest room at night. Only when there's been too much wine, or extra pollen. Works 99% of the time. Thanks for your product.

August 7, 2019
Unprompted review
Rated 5 out of 5 stars

I really like using the lamp at night…

I really like using the lamp at night instead of my ceiling light in the bedroom. Then the glasses are great at blocking the blue light. Definitely helps me feel better about my phone usage laying in bed at night.

August 7, 2019
Unprompted review
Rated 5 out of 5 stars

I have had rotator cuff surgery on both…

I have had rotator cuff surgery on both shoulders. The last few years, sleeping has been a problem, rolling from side to side as one shoulder got sore from sleeping on it. The first night I slept on my MedCline system, I knew I had found help. I sleep better and longer, and do not wake up with soreness in my shoulders. It has been terrific these past several months.

August 7, 2019
Unprompted review
Show reviews in all languages. (37 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look