Slick Gorilla Reviews 165

Avoid Slick Gorilla at all costs. This has been one of the worst customer service experiences I have ever had. My order arrived in a damaged shipping box and the gift box inside was bent and unusable.
I contacted them immediately about the damage and also because I had ordered the day before their Black Friday sale. I asked if they could honour the discount. Instead of helping, they told me I needed to return only the outer gift box packaging so they could issue a new one. This was an absurd response to a problem caused by their shipping, and it showed no willingness to actually fix anything.
Since then I have emailed repeatedly asking for a return label or any proper support. They have completely ignored every message. No replies and no effort to resolve the issue.
Because they refused to address anything, I have been forced to raise a dispute through my bank.
An absolutely terrible experience from start to finish. I will never order from them again.

Amazing product—I’ve been using it for years, and it always makes me look effortlessly stylish.

I have used the texture powder and can say it works really well

Easy to navigate

Class product

Great products. My son loves them. Just stocked up on the gift sets for Xmas

I order a few products and they been great, great smell!

Great products

Very happy with the hair power.

Great product

Brought as a gift for my boyfriend who hasn't really got a routine in place and he loved it! Really helped with frizz and defining curls. Hoping to buy another set for him soon.

I contacted Slick Gorilla about not receiving my order 258246 on 27/10. I was pleasantly surprised that I received a response very quickly on same day to say delivery was attempted 16/10. I was away with work at that time but could see on our ring doorbell that a delivery had been made, I emailed back to Slick Gorilla to explain this and I would be in touch once I was home. However once home and on further investigation it turned out the delivery was not from Slick Gorilla but another item for my husband. (all information was detailed on my 2nd email) I have since emailed slick Gorilla a further 2 times to ask for more delivery information 2/11 and again on 6/11 but have received no response. Now feeling very disappointed.

Original review was not great due to lack of communication. However after speaking with Peter from Slick Gorilla within an hour a full explanation of the missing order and a full refund was processed.
I have now changed my rating to reflect fantastic customer service. Thank you.

This product is amazing. I can’t imagine using any other brand

I haven’t yet received the items almost a month on - whilst one was an advent calendar I expected the other item to have already been dispatched and with me but I am yet to receive anything and can only presume they’ll be dispatched together soon. Very annoying though but son does love the products.

Update: thanks for your reply(I have edited the rating stars to show my appreciation of response and explanation) I will edit review once the items are received on the week you have now stated.

Good products, especially the styling powder.

Loving all products I’ve tried that were delivered quickly

Ordered over 3 weeks ago no delivery yet sent 2 emails still not received goods

This is for a 6 year old little boy with a mass of messy hair. He now looks super cool and loves it. Really good at taming the bed hair before school.
Lost a star due to size of bottle for the price.

High quality products, simple and easy to use website. No issues to report.