Slipintosoft Reviews 1,754

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often highlighting the luxurious feel of materials like cashmere and silk, and appreciate the accurate sizing and beautiful designs. Many found the ordering process easy and were pleased with the timely delivery and careful packaging of their items. However, some customers experienced issues with product fit and discrepancies between the item received and its online description, particularly regarding color and softness. There were also concerns about the delivery service, with some orders arriving very slowly or being split into multiple, delayed shipments. A notable number of people expressed dissatisfaction with the return policy, finding the process difficult, costly, or confusing, and some reported problems with receiving refunds or legitimate return labels.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While some customers praise the soft... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of products, with... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise fast shipping, timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy, with good... See more

Return policy

People report negative experiences with the return policy. Many customers found the return process difficult,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had ordered a couple of other cashmere wraps that looked a cobalt blue only to be disappointed. The Slipinto soft wrap is a beautiful cobalt blue, exactly what I was looking for! I took off one star... See more

Rated 4 out of 5 stars

The product and pricing is very good. My wife loves her cashmere ear warming beanie hat! I have not rated as five star for following reasons: 1) This was a Chrsitmas Stocking filler - they sent... See more

Rated 4 out of 5 stars

Bought PJs for my wife, she chose the size. Unfortunately had to return for the smaller size so be carefully on ordering correctly. Only 4 stars as I had to pay shipping and duty to return to the US... See more

Rated 4 out of 5 stars

The dress was beautiful, but did not fit well. I requested a return twice, but never did get a response. Be aware it may be difficult to return items.


Company details

  1. Clothing Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Hair Product Store
  5. Home Goods Store
  6. Silk Store

Written by the company

Slipintosoft offers stunning, soft, and sustainable fashions crafted from the world’s finest silk. From sleepwear to bedding, Slipintosoft offers exquisitely designed silk products designed to keep you cool, comfortable, and beautiful.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Hello

Hello,
Unfortunately I’m not happy with both of my orders the sizes are way too big and the style doesn’t look like it’s in the picture. I also bought 3 hats they were ver very big.
I wish I can say something good.
Although the quality seems to be good.
Best regards ,
Esther Matatov

January 15, 2026
Slipintosoft logo

Reply from Slipintosoft

really so sorry for this, please contact our customer serive ask for a return, we are glad to help you

Rated 1 out of 5 stars

Have requested return instructions…

Have requested return instructions three times. Turning the issue over to my credit card company.

January 13, 2026
Slipintosoft logo

Reply from Slipintosoft

We replied four days ago. Please check your email with customer service to find out when the shipment goes out and reply with the tracking number. We will refund you once we receive that. We don't offer a return label, as per our return policy.

Rated 2 out of 5 stars

Sending the merchandise went fast

Sending the merchandise went fast
The over $300.00 Cardigan was too small, especially the sleeves too tight
The return ended in a not professional procedure. The email connection was handled badly. After a long time waiting - after the package arrived back- I was given refund.
Unfortunately I cannot recommend this company and will not order again.

January 12, 2026
Slipintosoft logo

Reply from Slipintosoft

Really sorry about this. We will refund once we receive it. It takes a few days to process returned items to our warehouse, so the refund may take some time.

Rated 1 out of 5 stars

Beware!!

Beware!!! Dreadful quality, cardigan unlike picture. I emailed to request a refund, they haven’t replied. I returned the cardigan to address on box. I have proof of delivery. They still have not contacted me to acknowledge my return or tell me they are issuing a refund. Dreadful people to deal with!!!

January 29, 2026
Unprompted review
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Reply from Slipintosoft

Please provide the order number and tracking number, so we can confirm when the delivery will be, and process a full refund within some business hours.

Rated 2 out of 5 stars

Very slow shipping and incorrect sizing.

Very slow shipping and incorrect sizing. All my clothes are XL so that’s what I ordered. I can barely close the robe. There is no stretch to the material. The silk is lovely but if you buy one, get it two sizes larger than what you normally wear. Overall, I’m disappointed in the experience with this company.

January 27, 2026
Unprompted review
Slipintosoft logo

Reply from Slipintosoft

I'm really sorry about this. The silk material has no stretch, that's correct. You can check our size chart to choose the right size. If it doesn't fit, please contact our customer service on the site to ask for a return. We're happy to help you.

Rated 1 out of 5 stars

No refund, no communication, nothing.

I ordered a hat for my wife for a Christmas present. The hat was much, much bigger than advertised on the website and they did not offer any smaller sizes. I returned the hat - at a cost of £14 - at the start of January but am still waiting for acknowledgment of the return and a refund. Given that the product is not as described on the website I expect them to refund the original postage and the postage to return the item,

January 27, 2026
Unprompted review
Slipintosoft logo

Reply from Slipintosoft

Really sorry about this. Our hats and accessories are one size and can't be exchanged. Could you tell me your order number so we can check and issue a refund?

Rated 4 out of 5 stars

The Good and The Bad

The product and pricing is very good. My wife loves her cashmere ear warming beanie hat!
I have not rated as five star for following reasons:
1) This was a Chrsitmas Stocking filler - they sent the wrong one.
2) The response to this error was initially very quick, apologising and stating they'd send the correct order.
3) I had to chase them up several times to actually receive the correct order, and indeed had initiated a refunds callback via my bank.
But the story has a happy ending. We received the correct product yesterday and my wife, as Ihave already stated, loves it.
I think the company, based in China, has good quality products, and has the intent of great customer service. Slipintosoft just needs a bit more attention to detail.

December 16, 2025

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