Slipintosoft Reviews 1,752

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often highlighting the luxurious feel of materials like cashmere and silk, and appreciate the accurate sizing and beautiful designs. Many found the ordering process easy and were pleased with the timely delivery and careful packaging of their items. However, some customers experienced issues with product fit and discrepancies between the item received and its online description, particularly regarding color and softness. There were also concerns about the delivery service, with some orders arriving very slowly or being split into multiple, delayed shipments. A notable number of people expressed dissatisfaction with the return policy, finding the process difficult, costly, or confusing, and some reported problems with receiving refunds or legitimate return labels.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While some customers praise the soft... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of products, with... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise fast shipping, timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy, with good... See more

Return policy

People report negative experiences with the return policy. Many customers found the return process difficult,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had ordered a couple of other cashmere wraps that looked a cobalt blue only to be disappointed. The Slipinto soft wrap is a beautiful cobalt blue, exactly what I was looking for! I took off one star... See more

Rated 4 out of 5 stars

The product and pricing is very good. My wife loves her cashmere ear warming beanie hat! I have not rated as five star for following reasons: 1) This was a Chrsitmas Stocking filler - they sent... See more

Rated 4 out of 5 stars

Bought PJs for my wife, she chose the size. Unfortunately had to return for the smaller size so be carefully on ordering correctly. Only 4 stars as I had to pay shipping and duty to return to the US... See more

Rated 4 out of 5 stars

The dress was beautiful, but did not fit well. I requested a return twice, but never did get a response. Be aware it may be difficult to return items.


Company details

  1. Clothing Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Hair Product Store
  5. Home Goods Store
  6. Silk Store

Written by the company

Slipintosoft offers stunning, soft, and sustainable fashions crafted from the world’s finest silk. From sleepwear to bedding, Slipintosoft offers exquisitely designed silk products designed to keep you cool, comfortable, and beautiful.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

The product is soft and fitting not exactly silky

The product is soft and fitting but I don’t get the Silky texture. My “Satin” pajamas have more of a silk feel than this. Upon receiving this product out of the package I noticed a sort of griddy feel as I run my hand across the fabric, my woman noticed the same. Although this clothing fits and looks good, the price and actual feel are NOT appeasing. To conclude; this product it Soft, not silky. Nice look and fit, just not 200+ price charge. Maybe more 50-80€.

April 17, 2026
Rated 5 out of 5 stars

First class

A professional company that more than delivers on a first class service the blouse is beautiful well presented made of beautiful silk in the perfect colour can’t wait to wear it for my sons wedding

April 15, 2026
Rated 1 out of 5 stars

The material is not at all soft.i was…

The material is not at all soft.i was expecting a wool with softness.it is quite hard.
Disappointed

April 15, 2026
Slipintosoft logo

Reply from Slipintosoft

So sorry about this. Please reply to our customer service email about this, and we are glad to help you.

Rated 3 out of 5 stars

Order didn’t get updated

Order didn’t get updated, I reached out, they told me their machines had problems. Very helpful customer service. I just wished they would tell me this on order since it was a present due for a birthday.

March 31, 2026
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Reply from Slipintosoft

So sorry for this. Your order is delayed by a few days. If you receive it now, the tracking shows delivered. Please reply to our customer service.

Rated 3 out of 5 stars

Disappointed in the dress.

I ordered the pink cashmere dress. I am disappointed in it. It is more of a brown-pink dress than soft pink. It does not feel as soft as merino, let alone cashmere. The dress is larger than stated size. The waist is too high to dress it with a belt. On the other hand, it is very warm, and very comfortable. I bought it for a very special occasion, but will have to keep looking.

April 13, 2026
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Reply from Slipintosoft

So sorry about this. If the color or size is not what you want, please contact our customer service. We are glad to help you.

Rated 1 out of 5 stars

BEWARE

BEWARE! This store claims to have a 30 day refund policy and requires that you email them for a refund authorization number to complete returns but are completely unresponsive.
The silk tops are poor quality fabric and not at all as depicted online.
The online reviews appear to be fake.
Should not be permitted to conduct business in the US.

April 28, 2026
Unprompted review
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Reply from Slipintosoft

If you provide your order number, our return does not require an authorization number. Just contact our customer service about this. We are glad to help you.

Rated 1 out of 5 stars

we’re unable to fulfil order but gave…

we’re unable to fulfil order but gave refund after 3 weeks

April 11, 2026
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Reply from Slipintosoft

So sorry for this. Since your order was delayed and you needed it rushed, we have to help you cancel and issue a full refund.

Rated 1 out of 5 stars

I have a return since almost 2 weeks…

I have a return since almost 2 weeks and even that I multiple times asked for a return address- I never received one !!!
So - I m stuck with the beautiful merchandise- which is beautiful but far too small for the European / American market !!!!

April 11, 2026
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Reply from Slipintosoft

Just provide the return tracking number to our customer service. When it is delivered, we will issue a full refund to you.

Rated 1 out of 5 stars

Sweater is very scratchy sleeves short

Sweater is very scratchy. Sleeves are disproportionately short. Giant hassle returning item. I was offered two discounts to keep it, then told to track return myself and let you know when delivered. Never ever experienced such a thing!!Terrible customer service and bad product. Unfortunately I ordered something else before I received this sweater. Terrified that I will have a same outcome.

April 9, 2026
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Reply from Slipintosoft

So sorry about this. Per our policy, you need to return it yourself. When we receive it, we will issue a full refund.

Rated 5 out of 5 stars

4 stars

4 stars, great product, wife was impressed with the material 100% silk. Reached out to customer support I had questions about tracking number. The replied in a timely manner. Overall experience was great, no complaints….

April 8, 2026
Rated 1 out of 5 stars

Slip Into Soft DID NOT stand behind their promise.

I ordered 2 items from this company and needed to return them. When I emailed for an RA shipping label I was offered a 20% discount and then a 30% discount to keep the items. After several more email requests for a return label I was sent one that the USPS refused b/c is was not legitimate. I feel that I have been given false info. The web site says”EASY RETURNS WITHIN 30 DAYS. All I asked for was a return label and a refund of the cost of the items. I would not trust this company to stand behind their products or their promise.

April 27, 2026
Unprompted review
Slipintosoft logo

Reply from Slipintosoft

As our return policy, we don't offer a return label. If you don't like the items, just request a return. Don't accept the return suggestion. When we receive your return, we will issue a full refund.

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