Recently ordered Kite Zippy Jackets. Amazing service as always. Parcel arrived in great condition. Neatly and securely packaged as always. Love my bank holiday freebie very much. Your attention to det... See more
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Another lovely order received from Small Eco Steps this week. I bought a children's book and gorgeous Dunn's shorts for my little girl. We also received a free gift in the May bank holiday carnival ev... See more
I bought some really lovely toys and educational resources - an ocean life roller, 3 little pigs wooden figures and tricky words stones. As usual Customer service was great and I was kept in the loop... See more
Bought this item for a gift for a small child for the festive period. It came delivered in time with all biodegradable packaging left for the environment and the items itself is made using lots of rec... See more
Company details
Written by the company
Bright, organic and fun children's clothes that are kind to our world, sustainable wooden toys & engaging home learning resources for your family.
Contact info
United Kingdom
- support@smallecosteps.co.uk
- smallecosteps.co.uk
4.7
Excellent
249 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Brilliant service
January 7, 2021
Products not received and very poor customer communication and service
Placed an order on 9/12/2020 which was well in advance for when I needed the products on Christmas Eve.
Apart from the order confirmation, no other communication about dispatch received so I followed up again in the week leading up to Christmas. It was blamed on the delay with Royal Mail and no tracking provided. I’ve had no other delays with Royal Mail shipments from elsewhere though.
Nearly a month later, I still have not received my order or any further updates. I’ve emailed again a few days ago about this and asking for a refund as I’ve ordered what I needed by Christmas Eve, elsewhere, but Small Eco Steps have not yet responded to my last email.
The communication is terrible and the customer service too. I will not be purchasing from here again.
January 6, 2021
Reply from Small Eco Steps
Hi Yolanda,
I am so sorry that you had such a negative experience, and that your parcel has still not arrived. Please know that we have taken your experience on board and will do what we can to make sure other customers aren't disappointed.
I can see that your order was sent using our free postage option, which is Royal Mail Second Class with a signature - the dispatch and delivery is tracked, but we aren't able to see where a parcel is in the network or raise a ticket with Royal Mail until two weeks have passed from its' expected arrival date of 3-5 working days. We advised of this and apologised when you contacted us, and we also offered a free return and refund should it not arrive by Christmas Eve as you had hoped it would.
Royal Mail have done an incredible job in getting unprecedented parcel volumes to customers in the lockdown and pre-Christmas period, but sadly delays to the usual delivery times were widespread and parcel losses have increased. As a company we have tried to make sure we communicate this to customers via our website, social media and order confirmation email, and that we offer a fully tracked priority dispatch option as well.
We aim to respond to all messages and emails and process refunds within 24 hours of receiving them, but at busy times it can take 2-3 days. I appreciate that when it takes closer to 3 days, it can be frustrating. We are training additional staff at present so that we can improve upon these timescales and provide the best experience possible to our customers.
Again, I am very sorry for the disappointment and frustration that you have experienced and hope that you will give us another chance in future; we would be happy to offer a free upgrade to the tracked, priority dispatch option by way of apology.
Anna
Lovely product resented nicely and…
Lovely product resented nicely and arrived quickly
January 3, 2021
Simply love Small Eco Steps 🙂
Simply love Small Eco Steps. Fantastic customer service. Lovely range of quality products. The loyalty points are also a big bonus. Thank you 🙂
December 31, 2020
Amazing customer service
Amazing customer service from start to end, answering any questions, lovely eco friendly items and great quality. Also very proactive customer service too on items and delivery timing.
December 29, 2020
Really friendly service and a great…
Really friendly service and a great online shopping experience. I will be shopping here again. And again...
December 29, 2020
Always an enjoyable experience shopping…
Always an enjoyable experience shopping with small eco steps!
December 28, 2020
Brilliant independent store
Brilliant independent store! Great communication, lovely products and speedy delivery
December 28, 2020
Very pleased with this rocket grandson…
Very pleased with this rocket grandson loved it
December 28, 2020
Great product
The product arrived swiftly even close to Christmas and is of a great quality. Love the use of recycled materials.
December 24, 2020
Simply perfect
I always love looking through all my beautiful orders. Always great quality, and the best service
December 19, 2020
I love this company!
Great products, great offers and sales and always impressed with delivery speed. I love this company and will use them for many many years to come!
December 17, 2020
Unprompted review
Super quick postage and a hassle free…
Super quick postage and a hassle free return! Just what I needed!
December 17, 2020
Fabulous tractor and trailer from ecosteps
Fabulous sturdy big red tractor and trailer for our 2 year old granddaughter. Excellent quality and prompt delivery. Thank you so much. Highly recommended.
December 14, 2020
Super fast delivery and good incentive…
Super fast delivery and good incentive discount. Will definitely use again
December 12, 2020
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