I wish I had read the other views first. My order was mistakenly sent to the billing address instead of the shipping address. Even though I PAID FOR PACKAGE PROTECTION, they refuse to send a replaceme... See more
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See what reviewers are saying
Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble wit... See more
PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (o... See more
Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to we... See more
Company details
Contact info
4716 N. Lincoln Avenue, Chicago, IL 60625
- 800.252.0275
- customerservice@smallflower.com
- smallflower.com
2.2
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Wonderful Company to Deal With
They are excellent to deal with and very fast with there shipping process...I am very please all around......The products they sell are of high quality...
July 27, 2016
Unprompted review
Prompt service, high quality products :)
Prompt service and unique, high-quality products.
July 27, 2016
Unprompted review
very satisfied
I am a repeat customer of Smallflower & have been very satisfied with my orders.
July 27, 2016
Unprompted review
super service, wonderful variety
always a pleasure to see catalog, contact is always fun, service always dependable
July 27, 2016
Unprompted review
Rare products, fast quality service.
I have been ordering from this good American company for several years; their prices are great as well as the product variety. I especially appreciate their variety of German products, as I am part German - it's a way of throwing a few good dollars to the old "Heimat" while also supporting a good Chicago company. I continue to remain loyal without reservation.
July 27, 2016
Unprompted review
Reliable Company
I have been a customer of Smallflower for almost 20 years and I have always received consistently reliable service.
July 27, 2016
Unprompted review
Disappointed
This was not the same product as pictured. It also had a scent that was completely different from the one I usually get. And the scent of this cream is not pleasant to me. Probably won't be ordering here again
July 26, 2016
Unprompted review
Reply from Smallflower
Susie, thank you for your feedback and for bringing this to our attention.
We have addressed this via email and hope the resolution was satisfactory.
If you have any further questions, please do not hesitate to contact us.
Thank you,
Smallflower.com
Prompt and efficient
Placed order without any problems; notified when shipped----arived as indicated. Very Pleased.
July 23, 2016
Unprompted review
Exceptional experience!
I found smallflower to be exceptional. The three items I purchased were easy to order, packed well, and quick delivery. Very pleased!!
July 23, 2016
Unprompted review
Thanks
I appreciated the extra samples that were enclosed with my order. Looking forward to trying them.
July 23, 2016
Unprompted review
Love the Chidoriya soaps, affordable shipping, and free samples
Thanks, Smallflower!
July 23, 2016
Unprompted review
Time On My Side
Always a speedy and timely delivery on quality merchandise. THANK YOU!
July 23, 2016
Unprompted review
Good and rare merchandise, not so good packaging
I like Smallflower, they offer good items that is difficult or impossible to find in other places. But packaging certainly could be improved. The bottle of Bay Rum was leaking creating the natural disaster inside the package, and I had to wash most of the items to get rid of smell.
July 23, 2016
Unprompted review
Reply from Smallflower
Hello,
Thank you for your review. We are very sorry to hear that one of your products leaked in transit. I checked our records and it appears this is the first that we have been contacted in regards to this. If you could please contact us via email at Customerservice@smallflower.com and we will try to resolve this issue for you. Thank you!
Smallflower Customer Service
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