Smart Formations Reviews 884

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Service was seamless and the advisor I spoke to was very knowledgeable and helpful. I will definitely recommend Smart formations for a well priced and curated service

Company replied

Rated 5 out of 5 stars

I used Smart Formations to set up a company with alphabet shares for a client, and the experience was excellent. The online process was very straightforward, thanks to a well-designed order form tha... See more

Company replied

Rated 5 out of 5 stars

Ronnie was absolutely amazing. 10/10 service. He was helpful, patient and resolved my issue so quickly. I cannot thank him enough. I He was efficient, professional, patient and knew his work.which I l... See more

Company replied

Rated 5 out of 5 stars

Excellent Brilliant service, i got reffered to smart fomartions by a friend and they did a MLR check which came back very compliant after checking my documentation. I got certificate of incorporation... See more

Company replied

Company details

  1. Business and IT Consulting Agency

Written by the company

We are company formation agents and address service operators, authorised by Companies House to submit online applications. We are the same team that operates www.1stChoice-Formations.co.uk and have been involved in company formations since 2011. This site has been set up to provide heavily discounted limited company packages to first-time clients. We also offer VAT registration assistance, Certificates of Good standing and Apostille services. Our Holborn address service is in one of central London's leading business areas.

Form LTD Company With Address Service £62.99+VAT

Written by the company

Form LTD Company With London Office Address
Form your LTD Company with central London registered office address with FREE service addresses for directors and shareholders in the first year.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

884 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Service was seamless and the advisor I…

Service was seamless and the advisor I spoke to was very knowledgeable and helpful. I will definitely recommend Smart formations for a well priced and curated service

April 27, 2026
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Reply from Smart Formations

Dear Anthony,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. cannot fault the efficient simple way you handled this.

April 20, 2026
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Reply from Smart Formations

Dear Mr. Mcleod,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 3 out of 5 stars

The PVC process was a nightmare.

The PVC process was a nightmare although companies house’s systems seem to be a problem.

April 10, 2026
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Reply from Smart Formations

Dear Mr Marshall

We’re sorry to hear that you found the Personal Verification Code (PVC) process frustrating, and we appreciate you taking the time to leave feedback.

For clarity, the PVC process forms part of the identity verification regime introduced by Companies House in November 2025. As an Authorised Corporate Service Provider (ACSP), our role is to complete the verification checks and guide clients through the process, but the issuing and control of the PVC itself sits entirely with Companies House.

Since these new requirements were introduced, we have successfully completed a large number of verifications and company formations using this process, and in most cases it proceeds smoothly. However, where specific system constraints arise, they can unfortunately interrupt the normal flow, as happened here.

ORDER TIMELINE

3 February – 24 February: We worked with you to complete the identity verification process, including document collection, re-submissions, issuing the verification link, and completion of the live selfie and passport checks. A successful verification (“pass report”) was then received.
24 February: Companies House issued the PVC to the nominated email address (l*e@live.com**).

3–4 March: You advised that the PVC had not been received. We checked the system and confirmed that the email address provided was already linked to an existing PVC record.
As a result, Companies House could not issue or reissue a new PVC to that email address, and we advised that an alternative email address would be required to proceed.
March – early April: The process remained on hold pending a revised email address, as the PVC could not be reissued or overridden.
10 April: You contacted Companies House directly, and they were able to resolve the issue and provide the PVC.
Same day: Upon receipt of the PVC from you, we submitted the company formation without delay.

We fully recognise that this process can feel complex, particularly as key elements sit outside our control. However, the timeline above reflects that the verification was actively progressed and that the delay arose from system constraints within Companies House rather than the formation process itself.

Kind regards,
Smart Formations Team

Rated 5 out of 5 stars

The simplicity of the operations and the convenience of carrying them out remotely

For us, the possibility of being able to set up the new company remotely, without having to face additional expenses and travel, was a great asset, as well as the possibility of receiving the WISE account opening among the services offered.

April 10, 2026
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Reply from Smart Formations

Dear Mr. Brandimarti,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Always very helpful

April 7, 2026
Unprompted review
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Reply from Smart Formations

Dear Client,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Efficient and reliable service

I used Smart Formations to set up a company with alphabet shares for a client, and the experience was excellent. The online process was very straightforward, thanks to a well-designed order form that made it easy to provide all the necessary information correctly. The turnaround time was impressively fast, which made the whole process even smoother.

Thank you for such an efficient and user-friendly service!

March 26, 2026
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Reply from Smart Formations

Dear Client,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

The service received from smart…

The service received from smart formations was prompt and straightforward.
The customer service was good as well, calls was answered promptly with issues resolved on time.

February 6, 2026
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Reply from Smart Formations

Dear Ifeoluwa,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 2 out of 5 stars

No indication of extra charges when…

No indication of extra charges when filing original details. Long delay in receiving company details

February 16, 2026
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Reply from Smart Formations

Dear Mr Darnbrough,

Thank you for your review.

We are sorry that this order did not proceed as smoothly or as quickly as expected.

You are registered with us as a professional user/agent. For some time, an agent surcharge (currently £6 + VAT, soon to rise to £7.20 + VAT) has applied to all agent orders and is stated on our website. However, this had not been consistently enforced on some of your previous orders. That inconsistency understandably caused confusion when it was applied in this case and contributed to delay while the additional payment was requested and processed.

Although the surcharge payment was logged on 6 February, the order was not progressed as promptly as it should have been. This was due to an internal oversight on our part while finalising the correct package and pricing position. The company was submitted to Companies House on 13 February, and we accept that this delay was avoidable.

There were no additional charges beyond our published agent pricing structure, but we appreciate how the change in enforcement may have felt unexpected.

We value your continued use of our services and regret that this transaction did not reflect the standard you have previously experienced. We are reviewing our internal processes to ensure clearer and more consistent application of agent pricing going forward.

Kind regards,

Smart Formations

Rated 5 out of 5 stars

professional and consistent

As always a consistent and professional experience

February 13, 2026
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Reply from Smart Formations

Dear Client,

Thank you for taking the time to post your review.

Regards,
Subir, on behalf of the Admin team

Rated 5 out of 5 stars

Really fast and straightforward experience

I've had a really fast and straightforward experience registering my company as well as setting up company's and director's addresses. The pricing is very competitive especially considering how pain-free the process is.

January 27, 2026
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Reply from Smart Formations

Dear Mrs. Seaman,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Good communication

Good communication, friendly staff, prompt service. Would use again

December 11, 2025
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Reply from Smart Formations

Dear Mr. Howe,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

26.11.2025

great company, I recommend it, I really liked it

November 24, 2025
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Reply from Smart Formations

Dear Mr. Turgunboev,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

So easy to form your own company

Simple, straightforward and quick

December 2, 2025
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Reply from Smart Formations

Dear Stephen,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Any issues were communicated immediately. Great service +++ Thank you Minesh

November 14, 2025
Unprompted review
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Reply from Smart Formations

Dear Mr Davda,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us. .

Regards,
Subir, on behalf of the Admin team

Rated 1 out of 5 stars

Rude Live Chat and terrible service

Rude Live Chat and terrible service. Asked the live chat about the some of the registered address and service address services and they were extremely rude and non helpful. Stating "We did not force you" to buy our services when i wanted to just find out about how it worked. Filled out all the details but didn't proceed as it costs nothing to be polite, especially when it comes to customer service.

November 12, 2025
Unprompted review
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Reply from Smart Formations

Dear Mr Gordon,

Thank you for your feedback. We’re very sorry to hear that you felt the live-chat interaction was rude — that is absolutely not the experience we want anyone to have.
We’re not disputing your account at all, but your comments do come as a genuine surprise to us. They don’t reflect the tone or service levels mentioned in our other reviews, nor the standards we set for our support team. Because of that, we would really like to look into this properly.
We haven’t yet been able to identify the chat you’re referring to, so if you could email us at admin@smart-formation.co.uk with the approximate date and the name used, we will investigate this fully and address any issues. We also want to make sure you get the clear, polite information you were looking for about our registered office and service address options.
Thank you again for bringing this to our attention — we take feedback seriously and appreciate the opportunity to put things right.

Regards,
Subir, on behalf of the Admin team

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