Smart Meals Reviews 879

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

90% of the meals are just not very good and I’ll usually eat anything. Watery chicken, tiny servings, close to zero flavour so most meals taste the same. Had a curry one today and there was almost no... See more

Company replied

Rated 5 out of 5 stars

For the third month in a row now, we've ordered the 28 meals pack, some extra favorites and somewhat chicken snacks. We're huge fans! The tasts are spot on for us. Portions too ! And quite honestly, w... See more

Rated 5 out of 5 stars

Every step, from selection on the site via delivery to preparing and eating the meals is a pleasant experience. The meals are tasty, sufficient. I typically dislike the fact that packaged meals can be... See more

Rated 5 out of 5 stars

My favorite meal prep service. Meals are very filling, and tasty. Some are obviously better than others (Chicken Teriyaki and Chicken Mac and Cheese are my personal faves), and some could do with a li... See more

Company replied

Company details

  1. Meal Delivery
  2. Health Food Restaurant
  3. Vitamin and Supplements Store

Written by the company

High Protein ready to eat meals. Delivery in whole Europe.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

879 reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not well preserved

The food arrived frozen, but after the first couple of meals, I started feeling a bit off. That’s when I noticed it was close to expiring, even though it was frozen. After four meals, I had to stop because it kept making me feel bad. I ended up throwing the rest away—unfortunately, I had ordered 12 boxes.

June 27, 2025
Unprompted review
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Reply from Smart Meals

Dear Kevin, we can't find you in our customer base. Please contact us through email. All our meals are preservable for at least 3 months at the moment of receiving the meals. We also use the First In First Out method to make sure this can not happen. Please contact us.

Rated 5 out of 5 stars

Absolutely in love with this service

Absolutely in love with this service! When I realized the meals were frozen, I was slightly concerned, but I was wrong! Everything they offer tastes like a nice meal you would have at a mid-range restaurant, not like a frozen, microwave-heated product. If you make a big order, you basically get a month's worth of tasty, already cooked and prepared food for slightly more than what the ingredients would cost you at the grocery store. It saves me so much time and effort, all the calories and macros are pre-counted (and they are very nice as well), and I eat cooked food much more often, instead of snacking when Im not in the mood to cook.

June 21, 2025
Unprompted review
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Reply from Smart Meals

Dankje :-)

Rated 5 out of 5 stars

Amazing Service 100% recommended

I honestly will give this company 5stars. The food is amazing.

I just finished my trial package and ordered again for the coming week. Tasty food, enough variety and enough food. Thanks for taking all this work from my hands!

Keep up the good work!

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. No empathy no nothing no emotions.

May 18, 2025
Unprompted review
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Reply from Smart Meals

Good day, i see you are located in the Philipines. We only operate in NL, DE and BE. Think you might be confusing us for another company.

Rated 5 out of 5 stars

Smartmeals meals: a healty choice

Smartmeals frozen meals are truly worth recommending! The meals are delicious and offer a healthy choice, perfect for anyone mindful about their diet. The service and delivery are flawlessly arranged, making the process incredibly smooth and reliable. What stands out the most is the wide variety of meal options, ensuring there's always something to suit your taste. In short, an excellent choice for those seeking convenience and quality. Definitely a recommendation!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Made my life SO much easier.

Made my life SO much easier.
I have a busy schedule. Working out 1,5hrs per day, and working a pretty hefty job. And then trying to eat healthy/get the protein I need, whoa that was a challenge.

But SmartMeals makes that a thing of the past. No need to worry about meals, they're done in roughly 8 minutes. The meals are tasty, give me the protein AND the veggies I need, and have good packaging.

I'm a fan, I'll keep filling my freezer with these goodies! Oh and not to forget, this is REALLY affordable!

April 22, 2025
Unprompted review
Rated 4 out of 5 stars

Good

In few occasions there were about 2-4 meals missing. I managed to resolve each case with them, but it takes time and energy. The meals are OK, but I have a preference over their breakfast options, which are very good.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

My favorite meal prep service

My favorite meal prep service. Meals are very filling, and tasty. Some are obviously better than others (Chicken Teriyaki and Chicken Mac and Cheese are my personal faves), and some could do with a little more sauce/flavor. But quantities are awesome.

February 17, 2025
Unprompted review
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Reply from Smart Meals

Thankssss 😁

Rated 4 out of 5 stars

Tasty, high protein

I'm cutting right now, and most meals I can make myself, at 400-450 calories and 40g+ protein each, don't usually turn out very tasty.
Cooking is a pain in the ass too.
Smart Meals makes it easy for me to eat delicious meals while cutting.
Some meals aren't for me, but I just tried everything until I knew what I liked (nothing that tasted REALLY bad, just not my taste. The worst was 5/10 or something).
I found some meals I particularly like and continue to eat those and I really enjoy them.

Now, let's talk about bulking!
Definitely NOT worth it to buy here if you're bulking. €7 for 450-550 calories. This is a woman's bulk. I want to eat 800-1000 calories for 2 or 3 meals per day.
If they introduce higher calorie meals, I will definitely change my 4-star review to 5 stars. Meal prep is much cheaper to do yourself when bulking. Even if you have to cook yourself, the meals will be tastier than when cutting, because you can add sauces or cheese.
There's no use in spending €13-16 for 800-1000 calories when you can get that for 5 or 6 euro from the supermarket

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, amazing value for quantity.

Service was great, requested to have specific meals and everything was perfect.

Amazing and competitive value, I tried a few services and I wasn't looking for fresh-short shelf life meals but rather a stockpile for my freezer and not a single meal was disappointing.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

I’m very disappointed with the service

I’m very disappointed with the service. I received meals from a completely different order, and only three of the meals I requested were correct.

I contacted customer service several times, but nothing was done to fix the problem. I hope the company improves its service.

PS. Replaying to Smart Meals comment below: You received an email on the 26.11 with the description of the problem and pictures. Following that, Ive contacted you multiple times via Whatsapp. One of your collaborators replied once, and then went back to silence.

November 26, 2024
Unprompted review
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Reply from Smart Meals

Hello Silvana, we didn't receive any email from you about this. Can you please send an e-mail to info@smart-meals.nl so we can look at the issue. Kind regards Hugo from Smart Meals

PS we didnt receive the email. Perhaps to big for the inbox due to the pictures? Please send it again with a file size of max 20mb. The whatsapp support we discounted because it was buggy. Messages were notes as read, but where not. Please email do we can solve the problem. Thanks for understanding

Rated 5 out of 5 stars

I can't recommend Smart Meals enough

I can't recommend Smart Meals enough! From the quality of the ingredients to the convenience and taste, they truly deliver an exceptional meal service. Every dish I've tried has been fresh, nutritious, and bursting with flavor, making it easy to stick to a healthy eating plan without sacrificing taste.

The variety of meal options is impressive, catering to different dietary preferences and always keeping things interesting. It's clear that Smart Meals is dedicated to using top-quality ingredients and thoughtful, balanced recipes. Their delivery is also prompt and well-packaged, ensuring the meals arrive in perfect condition.

Smart Meals has been a game-changer for my busy schedule. It’s such a relief knowing I have delicious, healthy meals ready to go, saving me time and effort without compromising on quality. I highly recommend Smart Meals to anyone looking for a convenient, healthy, and flavorful meal solution.

November 8, 2024
Unprompted review
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Reply from Smart Meals

Hi Iuliana,

Wow! Thank you for the Kind words.

Happy to hear that you like our product and service!

Kind Regards,
Smart Meals

Rated 4 out of 5 stars

Food is really good

Food is really good. Easy to order. Helpful customer service and portion size is good.

November 7, 2024
Unprompted review
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Reply from Smart Meals

Hi Sarah,

Thank you for the review!

I see you gave us 4 stars, since we always want to improve our service.
We would be interested how we could improve according to you.

Thank you in advance!

Kind regards,
Smart Meals

Rated 1 out of 5 stars

Lacks of customer service and problems with delivery

The food and the concept is good but there is a huge area of improvement in customer service. I signed up for the 6 week challenge and I was supposed to receive guidance but this only happened when I reached out multiple times and asked. The 6 week plan is more like a self service plan, they provide you with the information but not necessary guidance or follow up. I also had problems with the delivery. The first time was ok, the second time postnl arrived 2 days after so the meals were already defrosted and not fresh. This third time I was supposed to get my meal on a Tuesday with Trukrs, today is Friday and I still don't have my meals. I also contacted Smart Meals to get support and I did not receive any response from them.

October 18, 2024
Unprompted review

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