While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hayriye was a pleasure to work with during her time supporting our forum. Nothing was too much trouble, and she went above and beyond to help. From pulling together detailed research to assisting with... See more

Rated 2 out of 5 stars

Ended cooperation after several months of correcting commission statements for our advisers. Repeated silly errors in simple calculations and our team spent hours to check each commission statemen... See more

Company replied

Rated 5 out of 5 stars

Sarah Mann has a firm grip on organising and executing. She cleanses my admin, implements systems and processes and holds me accountable. I couldn’t be without her. I do not understand why every b... See more

Rated 5 out of 5 stars

Brilliant experience with this very well organised team. Smart PA are very action-focused and clear - just what you need when under time restraints and need admin help or to handover projects. I've ha... See more

Company details

  1. Business Administration Service
  2. BPO Company
  3. Business to Business Service

Written by the company

SmartPA are leaders in providing professional PA, Secretarial and Administrative services to the business world. Our personal assistants are highly skilled individuals, each having attained the SmartPA accreditation award during their first 3 months with the company. We follow up our training with mentorship, support and an individual onboarding process with each client to ensure you enjoy the highest level of support and expertise within your business. The support we offer your business will free up your time, decrease your overheads and introduce a valuable new team member into your business. Whether it's a few hours bookkeeping, some copy typing, data input or call handling, we will put a package of support together for your business based on your budget and goals. Our administrative assistants can offer a range of back office business support including (but not limited to): Travel Diary Management Research Bookkeeping Document Production Call Handling Social Media Data Entry Transcription


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My PA

My PA, Jo, was diligent, responsive and a pleasure to work with. No complaints – quite the opposite, a first-class service. No hesitation in recommending her and you!

June 9, 2020
Unprompted review
Rated 5 out of 5 stars

Sam is beyond perfection.

Sam has been amazing since day 1.
Not only has she taken to tasks immediately, but she is a quick learner and self sufficient.
It's like she's inside my mind and doing things how I like to do them - and I'm not a great delegator!!

If I could give 10 stars I would!

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

Hellen James - Outstanding !

Hellen is talented, diligent, hardworking, proactive, honest and above all absolutely trustworthy.
These key attributes make her really easy to work with and a highly valued member of any team.

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

I highly recommend Smart PA and Carol

Taking on Carol to support my business has been 100% the right decision. She has taken over handling client correspondence, emails, invoicing and more; allowing me to get on with the things that I am good at. There is no doubt, that Carol is extremely good at what she does. She has a natural flair for writing, takes initiative to follow up on tasks, and is a key player in keeping my business thriving. I highly recommend Carol and SmartPA to anyone needing assistance in their business.

May 26, 2020
Unprompted review
Rated 5 out of 5 stars

Hellen James - Superstar VA

Hiring Hellen (James) as my VA brought an efficiency to my business that I didn't think was possible. She just ploughs through all the tasks that I found hard to dedicate time to.

But more than that it took me from the lonely space of solopreneur to having a team mate and the psychological difference that made was incredible.

Hellen is hugely supportive but straight talking too. She genuinely wants what's best for you business and will contribute in any which way that she can. She's capable of way more than she lets on too as she has a forensic accountancy background - she spots all the detailed points that most people miss.

I hope to be working with Hellen again in a new venture so I need to be careful not to big her up too much else she'll not be able to fit me in!! :-)

May 25, 2020
Unprompted review
Rated 5 out of 5 stars

SME business owner support

Cari recently picked up some correspondence tasks for me. She used her initiative where I hadn't given her the full details and provided a professional and timely letters. She also picked up organising lots of different meetings for me and she organised this effectively putting them in all people's diaries etc and with the relevant zoom details so made my life so much easier.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

It has been an absolute pleasure…

It has been an absolute pleasure working with Jo. She started working with us at an incredibly busy time and she picked up the diary of the CEO quickly and efficiently. During her time working with QCT, I have always found her cheerful, professional and extremely efficient. She confidently engages with people at all levels and easily builds relationships with staff and stakeholders.

I would happily recommend her to any organisation.

May 16, 2020
Unprompted review
Rated 5 out of 5 stars

We have worked with Helen from SmartPA…

We have worked with Helen from SmartPA for a while now and is an important part of our team. Her role within the business has developed and she has become an asset to the business interacting with our customers, helping with development plans, investigating and installing software to help the business to improve its efficiently and much more.

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Tracy Franz. Smart PA

I’ve been using Tracy Franz for a wee while now and she is absolutely brilliant. Especially in the current climate, her support is always there. I would completely recommend her to support your business. Thank you Tracy.

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent PA

Mandy is exceptional at understanding what I need and when and works well under pressure. She is always prepared to help and has great ideas and suggestions relevant to my business. She has a great diversity of skills and has taken a large load off me, doing those admin tasks that steal my time. I really enjoy working with her and can rely on her.

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND!

I am so grateful for the day that a friend told me about SmartPA. Nige and his team have been helping me sort out the administrative sides of my personal life and my business life for the past month and, already, I am feeling calmer and more under control (despite lockdown..!). If you are feeling like a hamster on a wheel, as if life is totally out of control and important things are regularly left undone or fall through the cracks, I couldn't recommend the SmartPA team more highly. They have transformed my life!

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

Smart PA has been a breath of fresh air…

Smart PA has been a breath of fresh air letting me breathe and get on with the parts of the business I enjoy.
Their services enable me to take advantage of different skill sets to grow my business and meet all of my goals and targets while keeping our overheads low.

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

Sherry is an excellent PA

Sherry is an excellent PA. She is responsive, trustworthy and kind. She is very reliable and my patients speak very highly of her. I can highly recommend her.

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

My remote PA

My remote PA, Mandy, has very quickly become an essential resource in the smooth running of onefourzero. Punctual, responsive, communicative and organised, i know that whatever I task her with, Mandy will deliver. I look forward to our weekly chats and look forward to working with Mandy for a long time to come. :-)

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

The SmartPA approach and our Malta Mandy

The SmartPA approach, came across as highly organised in the overall communication style and methodology, both before and during the service delivery. Mandy is exceptionally reliable and trustworthy ... both key qualities for the support service we were after ... well done!

April 27, 2020
Unprompted review
Rated 5 out of 5 stars

This is a great service

This is a great service, when you need extra support with telephony and administration I would highly recommend SmartPA. I enjoy having you guys supporting my business.

April 27, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, friendly support. Sam has taken over our social media for the business and has consistently delivered. Always on hand to help and give valuable input and also takes the initiative herself. A pleasure to work with.

April 20, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look