Smart-Sure Limited Reviews 115

Excellent from the start to Finnish,nothing was too much trouble.Would recommend.

Last year they took my premium although I had told them I didn't want to renew. It was subsequently refunded. They have just claimed a further payment from my credit card without any notification. Very difficult to contact.

Officer was very good and helpful, he did understand what I like and what I don't like. Manners was excellent as well. Overall it was better experience than others.

Very good communication with Company renewal achieved easily. Rep very good

Pravin was very helpful and sorted out my account most efficiently.

Lovely phone manners, I had agent Huss he was really kind as I'm quite thick when it comes to policies

I was helped by Pravin Kataria to set up my policy and it was smooth and easy to understand. I would definitely recommend.

Pravin was extremely helpful in getting my insurance he managed to get me the cheapest price and was very informative

Pravin guided me seamlessly through the renewal process. It's a very reasonable priced product.

I'd like to acknowledge the sensitivity, and particularly the vigilance in protecting a vulnerable customer, of the customer service department on 6th August 2021. I'd especially like to acknowledge Mark G (who I mistakenly kept calling Will,sorry about that!).

Always helpful and useful info given when needed thanks

I was about to cancel my insurance for my fridge freezer as I had had it for years. I spoke to William Martin and it is not often you get someone who listens but he reduced my premium and persuaded me to stay. Well done William it was nice to speak to you. SmartCover are very competitive.

Absolutely fantastic service, Nice that william was so helpful and knowledgeable about smart cover. Will definitely be recommending to family and friends.

We're very helpful and understanding
Things changed over last few months due to pandemic so didn’t have the same income
Helped me out for few month with payment holiday so I didn’t need to cancel my policy

Bill was absolutely great from start to finish, explained everything that I needed to know . Great service and nice to know my goods are covered , explained what to do if there’s a claim to be made
All round good experience 👍

Received excellent advice and help from Bill 👍Solved any problems I had and assured me of good service

Spoke to Bill at Smart-Sure today to explain we had mistakenly taken out a policy for which we already had cover. Bill was extremely understanding and kindly arranged for the policy to be cancelled and the direct debit refunded. We also initially spoke to another member of staff who was very courteous and understanding and arranged for Bill to telephone us to sort out the problem within 24 hours.

My conversation with Bill this morning was excellent and he was most helpful and courteous

Spoke to Bill today, who was very helpful and made it very easy to deal with a policy of a deceased customer. Even gave me a direct line for the future, very good customer service.