This is by far the very worst experience I've ever had with a financial institution. Applied for an SBA (7a) loan and was strung along for 3 months and then was held up at the finish line by questions... See more
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See what reviewers are saying
Our experience with this SBA Express Loan lender was outstanding. After applying to multiple lenders, we found that they processed our loan faster than the others. They didn’t request unnecessary docu... See more
Our healthcare business had been growing very quickly over the past 4 years. We had been using short term financing to fill our financial needs during this period, but it was becoming too expensive.... See more
Leslie Snare, Relationship Manager, was phenomenal to work with. She made the process seamless and was extremely easy to work with. Obtaining an SBA Express loan for my business is a long, document he... See more
Company details
About SmartBiz Bank, N.A.
Written by the company
A bank built for small business.
Right-sized loans. Right now.
Apply in minutes.
We support you at every step
Our dedicated teams are here to help you through the loan application process.
We’re your SBA lending partner
Whether you're expanding, refinancing debt, or boosting cash flow, we’re making the process simple.
We keep your information safe
Our bank-level, 256-bit encryption protects your privacy and keeps your data secure.
Apply NowContact info
Chicago, IL | San Francisco, CA | Austin, TX, United States
- (866) 283-8726
- support@smartbizbank.com
- smartbizbank.com
4.5
Excellent
16K reviews
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Stay Away From SmartBiz Loans
My experience with SmartBiz Loans has been frustrating, unprofessional, and ultimately a waste of time. Instead of providing clear guidance, their process is filled with nonsense questions that make no sense and stall applications unnecessarily...
It is actually easier to get a loan directly through the SBA than to deal with SmartBiz. They advertise as a “streamlined SBA loan platform,” but in reality, they complicate the process, drag things out, and give applicants the runaround...
I addressed this specifically to the team: businesses deserve transparency and efficiency — not a maze of delays and confusing requests. There are many better options out there that respect business owners’ time and needs...
For any small business owner considering SmartBiz: look elsewhere. Save yourself the wasted effort and frustration...
September 19, 2025
Unprompted review
Reply from SmartBiz Bank, N.A.
Hi Marc,
We’re sorry to hear that your experience didn’t meet expectations. At SmartBiz, our goal is always to help small business owners access affordable capital quickly, and we regret that this process felt frustrating.
To provide some context, once an application is submitted to one of our partner banks, their underwriting team may request additional documentation to verify business revenues or meet regulatory requirements. In your case, the partner bank required additional supporting documents before moving forward. Unfortunately, without those documents, the partner bank could not complete the approval process.
We understand how disappointing this was. Please know that our intent is never to add unnecessary steps. The additional requests came directly from the partner bank’s underwriting team, and any loan decisions are made at their discretion.
Your feedback is very important to us, and we will use it to continue improving transparency and communication in situations like this. We are glad to hear your business was eventually able to secure funding, and we sincerely wish you continued success.
Warm regards,
The SmartBiz Team
SBA 7a Loan
Very informative staff, and quick to answer any questions.
September 12, 2025
Unprompted review
All the persons the helps us out in the…
All the persons the helps us out in the bank they have
very good experience
September 9, 2025
Unprompted review
The team at SmartBiz is amazing!
The team at SmartBiz is amazing! This is my second time working with them to secure an SBA loan, and both experiences have been seamless. The process was smooth, well-organized, and handled with true professionalism. I highly recommend SmartBiz to any business owner looking for an SBA loan.
August 22, 2025
2nd time dealing with the SmartBiz…
2nd time dealing with the SmartBiz team. I came back for a reason. Their communication, service, and availability is top notch. Matt Hoey and Tyler wood are amazing to work with. Won’t go anywhere else when I need assistance growing my business.
August 26, 2025
Unprompted review
From start to finish SmartBiz made the…
From start to finish SmartBiz made the loan process very easy. They were very responsive to my calls, emails and questions. I have avoided SBA loans because I had heard horror stories but SmartBiz took the issues away!
August 22, 2025
Tanja Dietel was amazing to work with!
Tanja Dietel was amazing to work with. she explained each step clearly and had a lot of patience through the process
August 22, 2025
I'm surprised by the quality of this…
I'm surprised by the quality of this costumer service, They are professional, but the most importan, They have a great preparation to help customers understand the process and help them complete everything with precision and speed. Great service ever.
August 22, 2025
Unprompted review
I belive the interest rate is a bit…
I belive the interest rate is a bit outrageous considering I applied for a loan to improve my business! I think 5-7% would be better but 12-13% is completely ridiculous. Will never do that again. Could have gotten credit cards and paid them off monthly with less to no interest.
August 11, 2025
Unprompted review
Reply from SmartBiz Bank, N.A.
Hi Josh,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the rate you accepted didn’t meet your expectations. We understand how important affordable financing is, especially when you’re working hard to grow your business.
Please know that interest rates are influenced by a number of factors, including broader market conditions and individual financial profiles. You can find more information about the SBA loan rates we offer on our website: https://smartbizbank.com/sba-rates-fees
Please also know that your rate is variable, and if the Prime rate changes, your rate will change. For example, if Prime comes down, your rate will come down.
Warm regards,
The SmartBiz Team
You Can Count on the SmartBiz Team!
The SmartBiz team, working in harmony with my broker, Brian Watson at StrongTerm, made the lending experience easy and without stress. Kole Iftikhar and the SmartBiz team managed my expectations and kept the ball rolling to the successful and on-time funding of my SBA loan. Their document management process made application and submission a breeze. I feel fortunate to have worked with such a fine group of business professionals. I couldn't recommend them more highly.
July 30, 2025
Unprompted review
Exceeded Expectations
I had no expectations when being referred over to Smart Biz Bank from BHG financial but I was pleasantly surprised with the entire process. Everyone I spoke with was professional, transparent, and supportive. I'm very grateful and happy with the overall experience and SmartBiz exceeded my expectations in every step of the process.
August 11, 2025
Unprompted review
Nick Hogan
Nick Hogan, thank you x 2 sincerely!
What a pleasure! Nick is the real reason why all went smoothly. That being said it started out rough on my side. The documents took time gather. It got to a point where I wanted to give up!
He encouraged me to the fullest, to not give up! I’m one person when mind is made up there’s no changing. Nick did a great job of coaching me through the process clearly he did not waste my time or SB time.
If you happen to get him. Trust him and listen to him!
I truly feel lucky to have him during my SBA experience.
July 30, 2025
Unprompted review
Best Loan Officer
Bryan, the loan officer was amazing to work with. He went above and beyond to secure the terms for us even when we found lots of road blocks to deal with. Great communication, knowledge, professionalism and attitude.
July 21, 2025
SmartBiz was incredible to work with…
SmartBiz was incredible to work with and made the entire process very easy. I worked with Joseph and he took the time to understand my business, know what we do, and to care about our needs. I know that with SmartBiz, I am not just another account number, but instead they listen, studied, and understood my business and myself. It was so refreshing to have this level of care. For any business wanting any banking needs, I would highly recommend SmartBiz and am happy that I have established a long term relationship with them!
Cole
June 2, 2025
Unprompted review
Call SmartBiz NOW
Call SmartBiz NOW! Great company to help with all your financing needs!
June 1, 2025
Unprompted review
Soliel was the Loan Officer and she was…
Soliel was the Loan Officer and she was incredible, she was very knowledgeable and took care of every step on the way!
May 3, 2025
Unprompted review
Words cannot express how awesome…
Words cannot express how awesome Zachary Dudenhoeffer is! He went above and beyond to make this loan happen!
June 2, 2025
Unprompted review
The best service 👍🏻👍🏻👍🏻
May 12, 2025
Unprompted review
Jospeh Afia was absolutely amazing
Jospeh Afia was absolutely amazing! I can not recommend him enough. I will always recommend Smartbiz bc of him. He goes above and beyond anything you could imagine when it comes to prioritizing what your business needs are.
July 1, 2024
Unprompted review
My compliments to Soleil
My compliments to Soleil, Gregg, Travis, Angelica. This was a difficult transaction for smart biz and they hung in there until it was completed. 5 stars
March 17, 2025
Unprompted review
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