Very well run business. I decided to get rid of what I had in storage and they organised everything for me, for a VERY reasonable fee. Highly recommend!
Company replied
Location
Switch locationRoberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU
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See what reviewers are saying
We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more
Company replied
Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more
Company replied
Right from the outset we thought we'd made the right choice with Smartbox. Communication with head-office was excellent. We really had no clue about how much storage we would need or what we should do... See more
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Company details
About Smartbox - Sydney
Information provided by various external sources
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Contact info
Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia
- 1800508676
4.7
Excellent
198 reviews
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Snake found in belongings after being storage with this company !
Had 2 trailers in storage for 5 weeks , when returned to house one had a 6ft Python in it, When approached management about concerns about how this could have happened management completely disregarded me to the point where they were to gutless to even contact me back ! Would never recommend them to anyone and will be plastering my storey everywhere so people know how unsafe there service is!
October 16, 2020
Reply from Smartbox - Sydney
Hi Sharon,
I'm sure it was extremely distressing finding a snake when unpacking your storage items. I have to disagree that you were disregarded. You contacted our office to advise of the situation on Saturday, October 10 (with the storage units being returned on Friday, October 9). I personally contacted you on Monday morning, October 12 and also spoke with your husband later in the week. To say we disregarded or ignored you is incorrect.
There is no way a snake could make it's way into a storage unit at our premises. Our facility is highly sceure and we undertake regular pest control maintenance. We have never heard of anything like this nor any other infestation of any kind. There can be no doubt the snake found its way into the trailer and in turn the storage unit after being returned to you. Nobody is at fault here. It is obviously a highly unusual occurrence and I certainly sympathise with the distress you faced.
I will contact you again so if there is anything else you would like to raise you will have every opportunity to do so. My apologies if you felt your feedback was not answered thoroughly. Again, a highly unusual situation, I'm not sure what else you expected from us but I look forward to speaking again so we can clarify any potential misunderstanding.
John Stanton
General Manager
Smartbox
Excellent service
It's very stressful having to move and staff I spoke with were wonderful. Delivery and pick up people were also helpful and respectful.
September 9, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Anne,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
Convenient
Fast , efficient, convenient. Takes the hassle out of moving or storing .
July 8, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Tony,
Thank you for the 5 star rating! We appreciate your positive feedback.
Kind regards,
Smartbox Customer Service
Richard at the office was very kind &…
Richard at the office was very kind & considerate
Guided us the through the procedure
Drivers who dropped & picked the container were very friendly
Happy with the service
June 25, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Pru,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
Highly recommend - extremely professional and well priced operation.
We've had a great experience with Smartbox. The customer service has been impeccable - from the initial query and quote through to the drop off and collection of the smart box crate.
The Smartbox team run a really friendly, professional and reasonably priced operation. Our possession are still in storage, and the service thus far has made me feel relaxed that our items are in safe hands.
I wouldn't hesitate to recommend their service.
June 20, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Sonya,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
Reply from Smartbox - Sydney
Dear Karen,
Thank you for the excellent rating! We appreciate your feedback.
Kind regards,
Smartbox Customer Service
Always happy to help and great staff
Always happy to help and great staff. warm and welcoming. Nothing is to much trouble.
June 19, 2020
Unprompted review
Reply from Smartbox - Sydney
Thank you Ean for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.
Great service
Great service. We have been using Smartbox for over 6 years and enjoy the convenience and flexibility you receive with it.
June 19, 2020
Unprompted review
Reply from Smartbox - Sydney
Hi Martin,
Thank you for the feedback and for your loyalty to Smartbox! Thank you for your positive feedback, we’ll send this on to the Smartbox team.
Kind regards,
Smartbox Customer Service
Quality Service
The booking, empty box delivery and take away aspects were seamless. I feel confident my things are in good hands and assured the return will be just as good.
June 19, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Ben,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team.
Kind regards,
Smartbox Customer Service
Excellent highly recommended
Excellent service through all stages of the move
June 16, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Suzanne,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience with Smartbox!
Kind regards,
Smartbox Customer Service
Flexibility with parking wasn’t easy…
Flexibility with parking wasn’t easy but otherwise lovely driver but was a touch late with no phone call all to advise. Happy with every other element. Comms with booking team were fantastic
June 14, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Greer,
Thank you for providing us with feedback. We are always looking for ways to improve our service to make storing with Smartbox as seamless as possible. I will be sure to pass on your comments to the team!
Kind regards,
Smartbox Customer Service
Great idea and service
We were in between houses (settlement dates didn't match up). It was so much more cost effective to put all our belongings into two Smartboxes and then get it delivered to our new house a month later than it was to pay for it to be taken to a storage warehouse, unpacked and then repacked.
We used Smartbox's removalists. They were efficient, knew best how to pack the box and took care with our furniture.
Kaylene in the office was very helpful with organising our booking and giving us advice.
I would definitely recommend using Smartbox.
June 12, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Natasha,
Thank you for rating us. We appreciate your feedback. I will pass on your positive comments to the Smartbox team!
Kind regards,
Smartbox Customer Service
Brilliant service
Brilliant service! Such an easy way to deal with storage: time and cost effective. From the initial phone call to final pick up, customer service and communication were exemplary.
June 12, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Janet,
We’re glad you enjoyed your experience with Smartbox. Thank you for providing us with your feedback. I will pass on your kind words to the entire Smartbox team!
Kind regards,
Smartbox Customer Service
They came to assess what I have to see…
They came to assess what I have to see how many boxes I would require.
Everyone I spoke to were nice
June 12, 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Maria,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service
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