Smartbox - Sydney Reviews 197

TrustScore 4.5 out of 5

4.6

Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

It was such a easy and smooth sailing going through smartbox. From booking. To delivering the box. We load our belongings. And they take it away the next day. No hassle. The storage cages are clean. G... See more

Company replied

Rated 5 out of 5 stars

I called Smartbox and within two hours the Smartbox was at my property ready for loading. I couldn’t be happier with the service. Would highly recommend. Debra Jones

Company replied

Rated 4 out of 5 stars

We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more

Company replied

Rated 4 out of 5 stars

Easy and convenient way to store your belongings with minimal damage to items. Only downside was our garage shelves got bent due to possible weight of another container being stored on top.


Company details

  1. Storage Facility

About Smartbox - Sydney

Information provided by various external sources

SmartBox

Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.



deliver


load


store


Promo Image


Contact info

  • Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia

  • 1800508676

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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Rated 5 out of 5 stars

Slick service.

From start to finish the service I received from Smartbox was helpful, polite, professional and totally reliable.
The men arrived on time and packed our belongings up with skill and speed.
I highly recommend this very slick, well run business.

October 5, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Sally,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Prompt and efficient delivery of…

Prompt and efficient delivery of Smartbox.
Very reliable and safety assured .
Excellent customer service .

September 17, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Jane for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Very satisfied with our move

This is a super responsive and professional company. The movers themselves were very competent and lovely to deal with. They were friendly and helpful even with our difficult move. Very satisfied!

September 6, 2024
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Reply from Smartbox - Sydney

Thank you Bernadette for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Number one removals solved

Efficient professional polite and punctual. Made moving easier. Communication awesome when picking up. Boxes clean and explained how to pack and use. Highly recommend excellent service.

August 13, 2024
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Reply from Smartbox - Sydney

Thank you Waipari for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Wesley for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Excellent service and communication.

Excellent service and communication.
Would definitely use again for short or long term storage solution.

May 25, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Melissa for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

The whole process was flawless

The whole process was flawless. Easy to book, competitive pricing, great communication and staff were 100% professional. Wouldn't hesitate to recommend if your moving or just need gear stored.
Tony

May 16, 2024
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Reply from Smartbox - Sydney

Thank you Tony for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Highly recommend!

Our storage unit came back on the weekend after 2+ years in storage! No mould or damage, very happy with the service! Arrived when they said they were going to and removed when they said they were going to! Highly recommend!

May 8, 2024
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Reply from Smartbox - Sydney

Dear Michelle,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smartbox is highly recommended.did a great job for me

Smartbox did a great job for me. The men involved were friendly, efficient and polite. They worked quickly and finished the job well. I will recommend to anyone who needs removalists and storage to use Smartbox

March 21, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Eileen,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Nathan and the team were amazing from…

Nathan and the team were amazing from start to finish! Amazing service. Highly recomend.

March 14, 2024
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Reply from Smartbox - Sydney

Thank you Makeda for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Easy Removal, Storage & Return

Great Initial communication from John, 20m3 Box delivered on day arranged.
Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for a renovation. Mattresses wrapped in plastic and all furniture wrapped in protective blankets
Storage for 4 months then contacted George for return furniture unpacked with the same care as removal.
No damage to furniture or house, hassle free dealing

October 20, 2023
Unprompted review
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Andrew,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Excellent customer service with competitive prices and excellent value for money…

Excellent customer service with competitive prices. For an extra fee, Smart box helped to dismantle my furniture and pack it into the storage unit and on delivery, reassembled and bought in all my furniture with complete care. Highly recommend this service.

March 12, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Melanie for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Dropped to door and picked up and removed promptly no fuss. Nice driver as well.

February 17, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Bernadette and Chris,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Perfect option for your storage needs.

Perfect option for your storage needs. The Smartbox team are great, always helpful and efficient.

February 9, 2024
Unprompted review
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Kaliopi for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

To be Smart use Smart box

Best for ever storage service especially Mr John supports a lot for my business.
To be smart use smart box

February 15, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Mohamed for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

I had the best experience with…

I had the best experience with Smartbox.
From the pick up to the drop off was so smooth. The customer service is fantastic and have to mention George thank you for your service

January 29, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Daniela for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

I am very happy with this company

I am very happy with this company. The box was delivered on time and picked up on time as well. It was the perfect size and I feel confident that my belongings will be safe. Richard was wonderful to deal with. He was helpful with advice about a suitable sized Smartbox and was very obliging when I had to change the day for delivery. He even helped to organise an early delivery so my family was able to help me load the box. I definitely recommend this company and Richard.

January 13, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Lynne,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

It was very easy to organise access of…

It was very easy to organise access of our storage. All the staff were very helpful.

December 27, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Paul for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great company

Great company. Competitive prices. All staff from guys who delivered and pick up trailer to admin / operations staff have been super friendly, helpful and arrived on time.

December 15, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Damian,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Excellent service and a helpful team

Excellent service and a helpful team. Super easy way to store your things at an affordable price.

December 19, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Tina for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.

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