Smartbox - Sydney Reviews 

200
TrustScore 5 out of 5

4.8

Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU


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Rated 4 out of 5 stars

We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more

Company replied

Rated 5 out of 5 stars

Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more

Company replied

Rated 5 out of 5 stars

Right from the outset we thought we'd made the right choice with Smartbox. Communication with head-office was excellent. We really had no clue about how much storage we would need or what we should do... See more

Company replied

Rated 5 out of 5 stars

Smartbox were fantastic! Arrived on time for pickup and drop-off, were professional and took really good care of all our items. Great service that helped us store a house worth of furniture for a few... See more

Company replied


Company details

  1. Storage Facility

About Smartbox - Sydney

Information provided by various external sources

SmartBox

Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.



deliver


load


store


Promo Image


Contact info

  • Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia

  • 1800508676

4.8

Excellent

TrustScore 5 out of 5

200 reviews

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4.8

All reviews

(200)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

I am very happy with this company

I am very happy with this company. The box was delivered on time and picked up on time as well. It was the perfect size and I feel confident that my belongings will be safe. Richard was wonderful to deal with. He was helpful with advice about a suitable sized Smartbox and was very obliging when I had to change the day for delivery. He even helped to organise an early delivery so my family was able to help me load the box. I definitely recommend this company and Richard.

January 13, 2024
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Lynne,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

It was very easy to organise access of…

It was very easy to organise access of our storage. All the staff were very helpful.

December 27, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Paul for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great company

Great company. Competitive prices. All staff from guys who delivered and pick up trailer to admin / operations staff have been super friendly, helpful and arrived on time.

December 15, 2023
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Reply from Smartbox - Sydney

Dear Damian,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Excellent service and a helpful team

Excellent service and a helpful team. Super easy way to store your things at an affordable price.

December 19, 2023
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Reply from Smartbox - Sydney

Thank you Tina for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Excellent all round storage service

Smart storage were helpful right from the start. Delivering the box and collecting was simple. The staff were always super helpful when I needed to access the box. Would recommend them to friends and family.

Would benefit from a little automation such as an online booking system for visits and bills payment but other than that an excellent service.

December 15, 2023
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Reply from Smartbox - Sydney

Dear Anne,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent value. Very grateful

December 13, 2023
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Reply from Smartbox - Sydney

Dear Daniel,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Positive experience

Really good way to store our stuff while selling house and moving.
Positive experience*****

November 30, 2023
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Reply from Smartbox - Sydney

Dear Michael,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smartbox were brilliant.

Smartbox were brilliant.
They delivered the storage unit to our home on time and staff were very professional.
When we had moved to our new address it was simple as a phone call and our were delighted to us.
Nothing broken and again the staff were great.
More than happy to recommend Smartbox, they were simply great.
Rod

October 31, 2023
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Reply from Smartbox - Sydney

Thank you Rod for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

These guys were great

These guys were great! Flexible and cost effective, the box was dropped off and picked up quickly. I will totally use them again.

October 21, 2023
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Reply from Smartbox - Sydney

Dear Terri,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Friendly and super responsive.

Friendly and super responsive.. had a very smooth experience.

October 10, 2023
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Reply from Smartbox - Sydney

Thank you Jay for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Amazing customer service from all the…

Amazing customer service from all the team. Fast delivery, such a wonderful solution to storage. Cost effective. I would highly recommend.

October 5, 2023
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Reply from Smartbox - Sydney

Thank you Melissa for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Friendly and efficient

The process was explained to me very clearly by Josh before our things were collected and stored.
When we wanted the contents brought to our new address it went through seamlessly. Richard and Alfred who delivered our furniture and boxes deserve special praise as they were both friendly and professional.

September 18, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Deborah,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

We are happy

They were very professional, efficient and helpful. The team from the office to the delivery person was great. They communicated well when the storage box was to be delivered and the picked up time.
I would definitely use them again. Their pricing was reasonable.

Thank you
Maria Pham

August 1, 2023
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Reply from Smartbox - Sydney

Thank you Maria for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

no hidden cost or fuel levies

no hidden cost or fuel levies, a lot cheaper than the competitors, fits in an average driveway. Driver was lovely and experienced in reversing, operations team was very helpful and accommodating. Loved the convenience of carefully packing your personal items with care.

July 26, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Sofi,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smartbox have a great team

Compared to their competitors Smartbox is a dream. Courteous, reliable, sensible, on time, easy to deal with, they were great across the team…Richard, Josh, John are all good guys.and they gave us a couple of handy tips that made our move super smooth and cost effective…not the cheapest but arguably the best for our needs.

July 7, 2023
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Reply from Smartbox - Sydney

Thank you Tim for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

We had a great experience with…

We had a great experience with smartbox, friendly customer service with simple, easy to understand process. We would definitely use them again in future.
Aziz

July 4, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Aziz,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

This company is totally professional

This company is totally professional
from the time the pickup arrived to when it was completed
Recommend
JK

May 30, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you John for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

It was a pleasure to do business with…

It was a pleasure to do business with this company, this group they were prompt courteous helpful and I would use them again any time

May 5, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Margaret for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Very reliable, professional service

Very reliable, professional service.
The staff are very friendly. The Removalist’s arrived on time, we’re very kind and always checked in with me while they were loading my furniture.
This is the second time I have used this storage facility and they do not disappoint. Highly recommended.
Thank you to all the staff :)

April 27, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Maria for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

furniture stored for 13 years

I had my furniture stored for 13 years; when boxes were opened I found they were almost as when they went in; only a table leg was a bit scratched but believe this happened when furniture was delivered not while in storage. I found Smartbox Team responsible for the delivery very professional & would have no hesitation to use them again.

April 28, 2023
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Ana,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.

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