We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more
Company replied
Location
Switch locationRoberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more
Company replied
Right from the outset we thought we'd made the right choice with Smartbox. Communication with head-office was excellent. We really had no clue about how much storage we would need or what we should do... See more
Company replied
Smartbox were fantastic! Arrived on time for pickup and drop-off, were professional and took really good care of all our items. Great service that helped us store a house worth of furniture for a few... See more
Company replied
Company details
About Smartbox - Sydney
Information provided by various external sources
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Contact info
Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia
- 1800508676
4.8
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and polite
Very efficient, polite and excellent service provided by the two staff members (Mote and Richard). They handled the move perfectly. They came on time and moved everything to my satisfaction.
April 17, 2023
Unprompted review
Reply from Smartbox - Sydney
Dear Farhat,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
I would highly recommend and already…
I would highly recommend and already have as being with them these last 3 years all I have had is a great experience easyto access friendly helpful staff and service and reasonably priced definitely use them again if I needed to
April 17, 2023
Reply from Smartbox - Sydney
Thank you Eva for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Friendly service
Friendly service, prompt delivery and assistance with extra storage unit without notice. Staff are are great and the manager John is very friendly and extremely helpful and supportive.
April 15, 2023
Reply from Smartbox - Sydney
Dear John,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
While experience has been reassuring
While experience has been reassuring, professional and easy. I think its reasonable coastwise also. Thanks all involved. All good so far.
March 7, 2023
Reply from Smartbox - Sydney
Thank you Samantha for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
The staff at Grace were excellent and…
The staff at Grace were excellent and went beyond the normal to support in transferring my goods out of my storage box, their extra care, concern and help was greatly appreciated thank you
March 5, 2023
Reply from Smartbox - Sydney
Dear Nadya,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Reply from Smartbox - Sydney
Dear James,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Excellent service
Guys were on time, very polite, worked hard and nothing was an issue. Keep up the great work smart box.
March 1, 2023
Reply from Smartbox - Sydney
Thank you Sally for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
We had a great experience
We had a great experience with smart box. Not only did we save money by using them rather than a traditional storage warehouse, but when we needed to revisit our storage the staff were very helpful and friendly. Five stars
August 31, 2022
Reply from Smartbox - Sydney
Thank you Katharine for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.
I stored my belongings with Smartbox…
I stored my belongings with Smartbox while I went travelling around Australia in a campervan with my dog in 2022. From the outset they were the consummate professionals and super friendly to boot.
We’ve returned to sydney and our goods were returned to our front door with a stand out team of young guys that carried my belongings safely up to our new home.
Throughout my experience, every email, phone call and conversation showed the wonderful culture of this company and I would not hesitate to say to you to use them for your storage and moving needs without any hesitation.
Stop scrolling, just book them.
I definitely will for my next adventure.
January 11, 2023
Reply from Smartbox - Sydney
Thank you Joanne for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.
Excellent service door to door!
January 17, 2023
Reply from Smartbox - Sydney
Dear Millie,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
It was an easy transition for me to…
It was an easy transition for me to organise storage in an urgent situation. I needed flexibility upon return as well. The Smartbox team went above my expectations in ensuring my requirements were accommodated.
Thank you very much Smartbox team.
January 4, 2023
Reply from Smartbox - Sydney
Thank you Anjum for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
Great communication and flexibility
January 2, 2023
Reply from Smartbox - Sydney
Dear Kate,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
10/10 would recommend
10/10 would recommend! Everything was so simple and easy - George and John were both lovely to deal with - so friendly and kind. Drop off and pick up was so quick, easy and hassle free. Box was a great size. Will use again!
December 16, 2022
Reply from Smartbox - Sydney
Thank you Tahnee for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
I had a great experience with SmartBox
I had a great experience with SmartBox. They delivered when they said they would. On collection, the driveway was quite difficult but Richard went beyond to make sure he was able to get the box in the best possible place. Communication from Josh was very good. I would highly recommend them. A great team.
December 8, 2022
Reply from Smartbox - Sydney
Dear Catherine,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Excellent storage service
Prompt communication, excellent service and great value. Loved the flexibility of the drivers to arrange delivery and pickup. Definitely will use again for my storage needs.
December 4, 2022
Reply from Smartbox - Sydney
Thank you Dimitri for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
SmartBox team was very responsive and…
SmartBox team was very responsive and extremely easy to work with. I will be using them again in the future.
November 30, 2022
Reply from Smartbox - Sydney
Thank you John for your review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
Reply from Smartbox - Sydney
Dear Amanda,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Smartbox was a super easy company to…
Smartbox was a super easy company to work with and we’re a perfect solution to short term storage whilst we styled and sold our home. Great communication, great staff and always arrived when they said they would.
November 27, 2022
Reply from Smartbox - Sydney
Thank you Claire for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
Smartbox was very convent with…
Smartbox was very convent with reasonable storage rates. They provided a high level of communication at pick up and drop off stage. I would highly recommend them!
November 22, 2022
Reply from Smartbox - Sydney
Thank you Frank for your review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service
Reply from Smartbox - Sydney
Thank you James for your review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.