We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more
Company replied
Location
Switch locationRoberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU
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See what reviewers are saying
Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more
Company replied
Right from the outset we thought we'd made the right choice with Smartbox. Communication with head-office was excellent. We really had no clue about how much storage we would need or what we should do... See more
Company replied
Smartbox were fantastic! Arrived on time for pickup and drop-off, were professional and took really good care of all our items. Great service that helped us store a house worth of furniture for a few... See more
Company replied
Company details
About Smartbox - Sydney
Information provided by various external sources
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Contact info
Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia
- 1800508676
4.8
Excellent
200 reviews
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Competitive prices, smooth experience
Smartbox offer a really convenient service, and are happy to talk you through anything on the phone. Aside from a slightly delayed drop off when the box was first delivered, everything else was really smooth. They have very competitive prices on storage that is larger than other companies. Would recommend!
October 28, 2022
Reply from Smartbox - Sydney
Thank you Andrew for your review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
The removalists were professional and…
The removalists were professional and efficient. They worked quickly and carefully and we had no breakages. I did underestimate how much furniture we had but that’s on me.
Would recommend.
September 28, 2022
Unprompted review
Reply from Smartbox - Sydney
Dear Becca,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Very good service
Very good service. Communication was quick and easy and the people have been very professional. Highly recommend
September 6, 2022
Reply from Smartbox - Sydney
Thank you Pierre for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Thanks again,
Smartbox Customer Service.
The staff were very helpful
The staff were friendly, helpful and reliable. I would highly recommend using them.
September 1, 2022
Reply from Smartbox - Sydney
Dear Wanda,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Great service and good product
August 25, 2022
Reply from Smartbox - Sydney
Dear Jordan,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
I found the entire process a great…
I found the entire process a great experience. The staff were very professional, polite & a pleasure to deal with. I think the old storage for hire companies should be very worried about Smartbox. I would have no hesitation in recommending Smartbox should you require assistance in moving house & or obtaining storage.
August 4, 2022
Reply from Smartbox - Sydney
Thank you Andrew for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.
So convenient to have the box delivered…
So convenient to have the box delivered and you stack your own stuff and then it gets towed away, people are really helpful and pleasant to deal with
July 31, 2022
Unprompted review
Reply from Smartbox - Sydney
Dear Nicolas,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Smartbox has always been helpful and…
Smartbox has always been helpful and accessible during my many years of storage. Highly recommend them.
July 28, 2022
Reply from Smartbox - Sydney
Thank you Marina for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.
Great staff and communication
Great staff and communication. The process was so easy. Pity they can't control the weather :-). I would definitely recommend
July 9, 2022
Reply from Smartbox - Sydney
Dear Kylie,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Easy service
Booked online, turned up with no trouble and picked up again the next day. Excellent communication from the team. Thanks all.
July 1, 2022
Reply from Smartbox - Sydney
Thank you Angela for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.
They have done a good job and the best…
They have done a good job and the best service thank you
June 1, 2022
Reply from Smartbox - Sydney
Thank you for your review Abdula.
Kind regards,
Smartbox Customer Service.
Reply from Smartbox - Sydney
Dear Greg,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Brilliant
Honestly I‘ve been dealing with these guys for 18 months and they have been perfect. Made everything as easy and stress free as possible. Great work! Will use again.
May 18, 2022
Reply from Smartbox - Sydney
Dear Remmick,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.
Totally happy…
Our goods was in perfect condition even after 2 years of storage. Very ease comunicariam with the company. Thanks for your fantastic service. Erika and Leandro
May 11, 2022
Reply from Smartbox - Sydney
Thank you Erika for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.
Reply from Smartbox - Sydney
Dear Jessica,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.
Very good service and they come on…
Very good service and they come on right time plus the smart box Very generous takes all my stuff. Thanks
April 30, 2022
Reply from Smartbox - Sydney
Thank you Hayder for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.
Very pleasant experience with a complex move
Very pleasant experience with a difficult move. Nothing was too difficult in moving our entire house - including a home gym and playgound equipment. Everyone was very friendly and hard working. Reasonably priced and great value.
April 27, 2022
Unprompted review
Reply from Smartbox - Sydney
Dear Michael,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.
Had to organise storage urgently & the…
Had to organise storage urgently & the help & assistance we received was exceptional. Everything was organised promptly with minimum fuss & very professional but with a personal & understanding setting. Thank you so much fir all the help.
March 30, 2022
Reply from Smartbox - Sydney
Dear Marie,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.
The move itself was efficient but it…
The move itself was efficient but it was a bit too pricey and the start and end times are a bit ambiguous. Charged for driving from the office to the job and then from the job to the next job?
The driver parked in a disabled zone on the drop off and got fined. There’s nothing in the agreement about the customer being responsible for where the movers choose to park or for any fines incurred.
March 29, 2022
Unprompted review
Reply from Smartbox - Sydney
Hi Brett,
Thanks for your review. Our removal service is an hourly based service and does include travel times, which is standard removal practise. It was unfortunate that our truck received a parking fine but we have now resolved this with you offline.
Kind regards,
Smartbox Customer Service.
Very efficient and reliable experience
From the time I called to enquire about the service to the time i got my smart box delivered, the service has been great. I found the process to be very easy, the delivery team kept me updated of the time they will be delivering and then when they will pick up the following day. The took the time show me how to unlock and lock the box once it has been filled. Appreciated them fitting me in at such short notice and now I have peace of mind that my belongings stored are safe and sound. Thanks
March 25, 2022
Reply from Smartbox - Sydney
Thank you Danny for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team and the owner!!
Thanks again,
Smartbox Customer Service.
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