Is this site a scam? I ordered and paid for product mid June with advertised delivery 12-17 days. Still not arrived and they have not replied to any of my correspondence.
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Once again I ordered 5 scarves and when received only one was what I ordered and I received 2 of that scarf when only 1 was ordered. This is the second time this has happened with Smartbuy so I am hes... See more
Company replied
Thanks, I love my little 2 seater garden bench as it was just what I was looking for and I fell in love with it as soon as I saw it. It fits perfectly into my decorating scheme and is a lovely deco... See more
Company replied
I brought an outdoor seat set of Smart Buy Direct AU, the website was easy to navigate, and they had a variety of products in stock to choose from. I reached out to the Smart Buy customer service team... See more
Company replied
Company details
Written by the company
We appreciate your visit to our online store. Thank you for taking the time to read a little bit about us. We believe that knowing who you're purchasing from and having a little bit of background into our ethos and goals, go a long way toward building good customer relations and service. Who are we: Smart Buy Direct AU. As a rapidly growing Australian-owned and proud player within the Australian Online Shopping space, Smart Buy Direct AU has been experiencing unrivaled growth. Our commitment to meeting Australian consumers' needs, with a service-based approach and human philosophy, sets us apart. We are a team of experienced professionals, who have been working in the retail and e-commerce industries for well over 15 years. Our dedicated staff have years of experience working in the retail supply industry and looking after all types of retail products, from clothing and fashion to electronics and technology. We pride ourselves on being the trusted alternative to other large online global marketplaces as we truly know what Australians are after for their online shopping needs and also customers abroad. Our Retail Side: We are an online-based retail company headquartered in Sydney, Australia, and have a global supply chain spanning from Australia to Asia. We engage primarily with authorised Australian suppliers of quality brands and goods with warehouses located in Sydney, Melbourne, and Brisbane and also have partnerships with manufacturers and wholesalers from China, Taiwan, and Japan. Our staff are all knowledgeable about everything retail and are always happy to help. OPEN 7 DAYS A WEEK/ 24 HOURS A DAY with our Customer Success Team available for phone calls Mon-Fri 9 am - 5 pm AEDT on 1300 367 097. Smart Buy Direct AU Pty Ltd is a registered Australian Private Company with the following Australian Company Number (ACN) 652 641 042 and Australian Business Number (ABN) 92 652 641 042. Find our company registration on the Official ASIC Registration Website, Smart Buy Direct AU Pty Ltd. Where are we Located: Our office is headquartered in Sydney, Australia, and large warehouses in Sydney, Melbourne, and Brisbane, Australia allow us to operate a purpose-built online retail business that is able to service the whole of Australia and New Zealand. This allows us to keep high levels of stock, and have storage and buying power to keep prices low. Our warehouses/dispatches are not open to the public. All of our advertised products can be found on our online store. What is our Goal: Our main goal is to provide good old customer service. Coming from a retail background and helping people with their wants and needs on a daily basis gives us the experience of helping people. Send us an email, we're happy to help where we can.
Contact info
63 Sailors Bay Road, 2063, Northbridge, Australia
- 1300 367 097
- sales@smartbuyau.com.au
- smartbuyau.com.au
Is this site a scam
Is this site a scam?
I ordered and paid for product mid June with advertised delivery 12-17 days. Still not arrived and they have not replied to any of my correspondence.
August 28, 2022
Unprompted review
Excellent
It's easy to navigate the online store. Bought a few products from here actually, very pleased with the quality and the shipping is fast. I received my goods in 2 days. I will shop again
July 6, 2022
Unprompted review
Really great product
Really great product. The delivery was really fast with awesome customer service too. The team especially Rhys is very friendly, enthusiastic, and responsible!
June 21, 2022
Unprompted review
Beautiful product with much attention…
Beautiful product with much attention to details!! The delievery was really fast with awesome customer service too. GREAT SUPPORT, AMAZING STAFF! Five star hundred percent!
June 11, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi Gina,
Good morning, I hope you are well and had a lovely weekend.
Thank you so much for your first order with us and I am so glad you were pleased with our service!
Your feedback enables us to continue to strive in improving our product and service offerings and we will be more than happy to assist again in the future.
Until next time and I hope you have a great day and rest of your week ahead :)
Best regards,
Tina
Customer Success Manager
Bought half my furniture from here now
Bought half my furniture from here now! Been above and beyond impressed with everything, will be coming back let me tell you 5 stars
June 11, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi Lachlan,
Good morning, I hope you are well and had a lovely weekend.
Thank you so much for your first order with us and I am so glad you were pleased with our service!
Your feedback enables us to continue to strive in improving our product and service offerings and we will be more than happy to assist again in the future.
Until next time and I hope you have a great day and rest of your week ahead :)
Best regards,
Tina
Customer Success Manager
I’ll be back :)
needed a dehumidifier, customer support was really helpful with letting me know delivery times and it came even quicker than expected!!!!!!
May 30, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi Brit,
Good evening, I hope you are well and had a lovely weekend.
Thank you so much for your first order with us and I am so glad you were pleased with our service!
Your feedback enables us to continue to strive in improving our product and service offerings and we will be more than happy to assist again in the future.
Until next time and I hope you have a great week ahead :)
Best regards,
Tina
Customer Success Manager
Very good experience!
Very good experience! The team especially Rhys is very friendly, enthusiastic, and responsible!
May 27, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi Andy,
Good evening, I hope you are well and had a lovely weekend.
Thank you so much for your first order with us and I am so glad you were pleased with our service!
Your feedback enables us to continue to strive in improving our product and service offerings and we will be more than happy to assist again in the future.
Until next time and I hope you have a great week ahead :)
Best regards,
Tina
Customer Success Manager
Quite good and fast
May 26, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi Yimin,
Good evening, I hope you are well and had a lovely weekend.
Thank you so much for your first order with us and I am so glad you were pleased with our service!
Your feedback enables us to continue to strive in improving our product and service offerings and we will be more than happy to assist again in the future.
Until next time and I hope you have a great week ahead :)
Best regards,
Tina
Customer Success Manager
I ordered an item on 23 Apr 22 and was…
I ordered an item on 23 Apr 22 and was informed on 28 Apr 22 that my item is ready for shipping. According to S&P agreement, I should receive the item between 11 and 20 May 22. Till now I have yet to receive the item. When check with DHL on 21 May 22, I was informed item still have not been handed over to the shippers. DHL advised me to contact seller directly. When I wrote to SmartBuyDirectAU, they acknowledge and apologised for the delay. Till now no visible action from any party. No update on the status also. I checked the status with DHL, still the same. Not nice to keep your customers guessing what is happening!! Pls update the customer regularly on the status. If you just ignore your customers, you are bound to get bad reviews.
May 26, 2022
Reply from Smart Buy Direct AU
Hi Tamilselvan,
Good evening, I hope you are well and had a lovely weekend.
Thank you so much for your feedback and review!
I am however, so sorry to hear you had a negative experience with us and we will do our best to turn this around.
Upon review, your order had faced delays due to the recent flooding events within Australia and I understand your order was to Singapore, which placed further shipping times given domestic transit times were affected.
In any case, you had been issued a full refund on your order and should you like to place an order in future, you have also been issued a 20% discount in which you can use at any time with us.
Thanks again and I would like to sincerely apologise for your intital negative experince with us, this feedback allows us to continue to strive in improving our overall product and service offerings for all of our customers.
Until next time and I hope you have a great week ahead!
Best regards,
Tina
Customer Success Manager
Big problems with delivery but was kept…
Big problems with delivery but was kept up to date regularly with Tina retail person thankyou
May 10, 2022
Reply from Smart Buy Direct AU
Hi Sylv,
Good afternoon, I hope you are well and having a lovely week so far.
Thanks again for your order with us and for your positive review regarding our overall service!
Again, sincerest apologies for the delivery delay to New Zealand though I am so glad you were happy with our ongoing service throughout.
Your feedback and review further enables us to contine in improving both our overall product and service offerings and is greatly appreciated and valued.
Thanks again and please do feel free to reach out at any time should you have any further questions or concerns in future, I will be more than happy to assist again :)
I hope you have a great afternoon and rest of your week ahead!
Best regards,
Tina
Customer Success Manager
Enthusiastic, professional and honest Team
Very good experience with my recent purchase from Smart Buy Direct Au. Looking forward for more purchases
April 22, 2022
Reply from Smart Buy Direct AU
Hi Jigneshkumar,
Good morning, I hope you are well and having a lovely start to your weekend.
Thank you so much for your order with us and for your feedback!
I am so glad to hear you had a positive experience with us and your feedback enables us to continue in improving our overall product and service offerings to all of our customers.
Thanks again, I do hope that we can be of assistance again in future and as always, please feel free to reach out at any time :)
Until next time and have a great weekend ahead!
Best regards,
Tina
Customer Success Manager
Outstanding customer service !
I brought an outdoor seat set of Smart Buy Direct AU, the website was easy to navigate, and they had a variety of products in stock to choose from. I reached out to the Smart Buy customer service team and Tina was so helpful, professional and responded very efficiently. I would highly recommend and be a returning customer !
April 20, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi Jade,
Good afternoon, I hope you are well and had a lovely Easter long weekend.
Thank you so much for your order with us and for your feedback!
We greatly value all feedback both positive and negative, in enabling us to continue to strive in improving our overall product and service offerings for all of our customers.
I am so glad you had a positive experience with us and please do feel free to reach out at any time should you require any further in future, I will be more than happy to assist :)
Until next time and I hope you have a great week ahead!
Best regards,
Tina
Customer Success Manager
Reply from Smart Buy Direct AU
Hi Bonnie,
Good morning, I hope you are well and had a lovely Easter holiday so far.
Thank you so much for your order with us and for your feedback!
All feedback both positive and negative is greatly valued as it enables us to continue to strive in improving our product and service offerings.
With respect to your order, I can see that you have ordered from outside of Australia hence the longer delivery time.
Please rest assured, I am on top of this for you and I will come back to you ASAP with a tracking information update.
Thanks again and please do feel free to reach out at any time should you have any further questions or concerns in the meantime, I will be more than happy to assist :)
Best regards,
Tina
Customer Success Manager
Reply from Smart Buy Direct AU
Hi Wei,
Good morning, I hope you are well and had a lovely easter long weekend.
Thank you so much for your earlier order with us and for your feedback!
We greatly value all feedback both positive and negative which enables us to continue to strive in improving our overall product and service offerings.
I am so sorry to hear however, that you have had a negative experience with us.
Upon review as to why your order was refunded, was due to the recent flooding events which inundated our warehouse hence the cancellation of your order being out of stock.
Such events are outside of our control and as advised earlier, I am more than happy to stay on top of this as to when we do have your ordered product back in stock.
Thanks again for your order with us and I do hope that I will be able to assist you again in future.
I hope you have a great day ahead!
Best regards,
Tina
Customer Sucess Manager
Haven’t received the item I ordered
April 15, 2022
Reply from Smart Buy Direct AU
Hi Angela,
Good evening, I hope you are well and having a lovely Easter holiday so far.
Thank you so much for your order with us and for your feedback!
All feedback both positive and negative is greatly valued as it enables us to continue to strive in improving our product and service offerings.
With respect to your order, I can see that you have ordered from outside of Australia hence the longer delivery time.
Please rest assured, I am on top of this for you and I will come back to you ASAP with a tracking information update.
Thanks again and please do feel free to reach out at any time should you have any further questions or concerns in the meantime, I will be more than happy to assist :)
Best regards,
Tina
Customer Success Manager
The action (reply) by customer service…
The action (reply) by customer service is very quick for us. So it was satisfied with your customer service.
March 28, 2022
Reply from Smart Buy Direct AU
Hi Toshihiro,
Good afternoon, I hope you are well and had a lovely weekend.
Thank you so much for your order with us earlier and for your feedback on our overall service!
Every piece of feedback be it positive or negative greatly assists us in continuing to find new ways to improve our product and service offerings and I am so glad you had a positive experience with us earlier!
Thanks again and please do feel free to reach out at any time should you require anything else in future, I will be more than happy to assist again :)
Until next time and have a great week ahead!
Best regards,
Tina
Customer Success Manager
I ordered a product which was…
I ordered a product which was apparently passed to the courier on 18 march, but the tracking number does not work. It says still 'pre-alert'. Please advise.
March 27, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi LE,
Good evening, I hope you are well and having a lovely weekend.
Thank you so much for your order with us and for your feedback!
I am however very sorry to hear this regarding your tracking.
Upon review, I cannot locate an order under LE so I would advise you to please email us directly at sales@smartbuyau.com and provide your order number and name in order to identify you.
I will be more than happy to assist you! :)
Looking forward to hearing back for you soon.
Best regards,
Tina
Customer Success Manager
Thanks
Thanks, I love my little 2 seater garden bench as it was just what I was looking for and I fell in love with it as soon as I saw it. It fits perfectly into my decorating scheme and is a lovely decorative addition as well as extra seating in my living room. I have bought very fancy cushions as extra comfort and the look of it. Thanks so much.
Juanita
February 22, 2022
Unprompted review
Reply from Smart Buy Direct AU
Hi Juanita,
Good afternoon, I hope you are having a lovely weekend.
Thank you so much for the feedback and positive review!
This continues to enable us in improving and furthering our product and service offerings both domestically and internationally.
Please do feel free to reach out at any time should you require anything further from us in future and we will be more than happy to assist again! :)
Until next time and have a great evening.
Best regards,
Rhys
Customer Success Manager
I am very happy with the range and…
I am very happy with the range and prices, the purchases arrive in good time and condition.
February 15, 2022
Reply from Smart Buy Direct AU
Hi Darell,
Good evening, I hope you are having a lovely day.
Thank you so much for the feedback and positive review!
This continues to allow us in improving and furthering our product and service offerings both domestically and internationally.
Please do feel free to reach out at any time should you require anything further from us in future and we will be more than happy to assist again! :)
Until next time and have a great evening.
Best regards,
Rhys
Customer Success Manager
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