SmartBuyGlasses Reviews 

1,607
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent and attentive customer service, highlighting the helpful support team that provides quick responses and valuable advice. Many are satisfied with product quality, noting items are genuine, well-protected, and arrive in good condition, often matching descriptions. Consumers also commend the efficient and fast delivery, with purchases arriving promptly. Pricing is often described as reasonable and competitive, offering great value. However, some customers also noted dissatisfaction with the return process, citing inconveniences like mandatory self-drop-offs or unexpected changes to orders without consent, leading to non-functional products.

What people talk about most

Product

Clients share positive opinions on product quality, often highlighting that items are genuine, well-packaged,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting that products, such as... See more

Price

People report positive experiences with pricing, consistently finding great and reasonable prices for... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more

Rated 5 out of 5 stars

Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more

Rated 5 out of 5 stars

Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... See more

Rated 5 out of 5 stars

Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses Singapore Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,607)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the second pair of sunglasses…

This is the second pair of sunglasses I've purchased this year through SmartBuyGlassess.sg. I've always received genuine products in good condition and with excellent packaging. They offer a wide variety of new and fashionable brand sunglasses at reasonable prices, and frequently have coupons or discounts. Their service is warm and attentive, and all products are genuine with impeccable packaging, giving customers peace of mind and trust. I will definitely shop here again.🥰

In addition, I would like to take this opportunity to express my sincere gratitude to the SG customer service team for resolving some technical issues I encountered during this online shopping experience-SmartBuyGlassess.sg, which ultimately allowed me to finally own my favorite pair of sunglasses.😘😘

May 6, 2026
Rated 4 out of 5 stars

Ray-ban

Great range of products and the assurance of the authenticity of the products. Transaction was pretty seamless and they have a feature to allow buyer to see how the glasses would look on them which is quite cool

April 18, 2026
Rated 4 out of 5 stars

Everything from the 1st step of…

Everything from the 1st step of ordering till the moment I received the eyewear have been very smooth sailing. This is my frequently visited site for my eyewear replacement.

April 14, 2026
Rated 5 out of 5 stars

As expected, hope it last long

Received in good condition, nicely protected. It is made in China, shipped from Hong Kong. Not a problem to me, just hope it lasts long and doesn't scratch easily. So far it looks good, exact same as advertised.

March 25, 2026

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