Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more
Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... See more
Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses Singapore Details
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
Contact info
4.6
Excellent
2K reviews
Asks customers to review
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beep boop bop
January 13, 2026
by the numbers
by the numbers, smooth processing and delivery.
slightly slower for 1 order, likely due to year end holiday season.
Second order totally backordered and have to wait, quite a long wait though. Appreciate the information given, perhaps should have asked for a refund for second pair, and order later. Nevertheless all good, will still use their service in the future going forward.
January 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Changing orders without permission
I had been in ongoing contact with your Optician@ team, explaining that I was struggling to find a provider in Singapore willing to conduct an eye test without requiring the purchase of glasses through them, as my existing prescription I'd submitted to SmartBuy was considered out of date under Singapore’s regulatory requirements. I tried multiple locations and kept your team informed throughout.
Your Optician team were initially responsive. However, over the last few days I received no replies, despite sending multiple follow-up emails. In my most recent message, I clearly stated that since I could not secure an eye test, we should cancel the order.
Instead, today I received an email from your CustomerService@ team informing me that my order had been changed and then shipped, without my consent: the prescription was removed and a frame-only order was dispatched.
This change appears to be the result of a breakdown in SmartBuy internal communication. As a consequence, I now have a non-functional product being shipped to me, which I will have to spend time and money returning.
I am short-sighted. A frame-only order is of no practical use to me, and it is unrealistic to suggest that lenses can be sourced locally for your frames in Singapore. I am unclear how this decision was considered to be in my interest.
I have never experienced a company unilaterally altering an order after being explicitly asked to cancel it, and then presenting that decision as a customer-focused solution. I would like a clear explanation of how this occurred, and confirmation of how you intend to resolve this without further inconvenience or cost to me.
January 9, 2026
Unprompted review
Reply from SmartBuyGlasses
Hello Ryan,
Thanks for your feedback. I recognize the issue and I heard you.
It was never the intention to make all this difficult for you, however, I see from where you're coming from.
I'm looking to get your order number or email to contact you directly and address this matter accordingly.
Looking forward to your reply.
Ellen
UPDATE: Thank you for leaving your order details, I'll contact you shortly to help you more on this.
UPDATE: Heads up! An email has been sent to you regarding this matter. If you haven't received it, you can look it up in your spam/junk folder. Thanks!
-Update-
Hello Ryan,
I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.
I hope to hear from you soon!
Sincerely,
Kristel
Fast and reliable logistic
January 6, 2026
The glasses arrival in good condition
January 5, 2026
Customer service is more than…
Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of their way to provide a smooth and pleasant closure to the situation. Very courteous and super fast in responses! Thank you very much!
December 27, 2025
The product is what I want exactly
December 25, 2025
Everything good
December 6, 2025
Purchase was easy & the delivery date…
Purchase was easy & the delivery date given is accurate. Item came with no damage and I’m happy with my purchase.
December 13, 2025
is definitely a online shop to…
is definitely a online shop to associate with.
Great customer service.
have made repeating purchase.
Trusted shop to visit for all your sun glasses.
December 10, 2025
Purchase of Oakley Glasses
I had a terrible experience with SmartBuyGlasses. After I placed my order, they informed me they were unable to make lenses for my specific prescription, so I had to cancel. I was explicitly told the refund would take 3-5 working days.
After the 5th working day passed with no refund, I contacted customer service. They suddenly changed their story, claiming it actually takes 3-10 working days. I am still waiting for my money, and despite requesting the ARN (Acquirer Reference Number) to track the transaction with my bank, they have failed to provide it. This has been a huge waste of time and money. Proceed with caution.
December 1, 2025
Unprompted review
Reply from SmartBuyGlasses
Hello Noel,
Thank you for sharing your feedback, and I’m sorry to hear about your experience — I understand how frustrating this must be.
I want to make sure this is resolved properly for you. I’ll reach out to you directly via email so we can look into your case in detail and sort this out as quickly as possible.
Thank you for your patience, and I appreciate the opportunity to make things right.
Sincerely,
Hannah
Repeat customer here
Repeat customer here. Website was clear and easy to navigate.
Thw product was promptly shipped with easy tracking. Wallet friendly cost.
December 6, 2025
I ordered my glasses around early NOV…
I ordered my glasses around early NOV 2025. We are now 6th Dec 2025 and still no glasses. Very disappointed with this company . I had high hopes. In this day and age when reading glssses are made in 20 mins at a shop , they take over a month...
I finally recieved it and they have been quite good to respond to my email hence I changed my stars… I do love my glasses .
November 10, 2025
Unprompted review
Reply from SmartBuyGlasses
Hello Kesang,
I hope you’re doing well.
I’m reaching out about your recent order with us. I understand your concerns and want you to know that I’m here to help make things right.
I’ll follow up with you privately via email to assist and resolve this matter.
Have a wonderful day!
Best regards,
Romar
-Update-
Hello Kesang,
I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.
I hope to hear from you soon!
Sincerely,
Ellen
UPDATE: Heads up! An email has been sent to you regarding this matter. If you haven't received it, you can look it up in your spam/junk folder. Thanks!
It met my expectations
It met my expectations. I can see clearly and the glasses can fit.
November 11, 2025
A Happy Customer.
I was pleased to receive my glasses, although it did take a little longer than I expected. Still, they came in good order, well packaged and with both a hard and soft case. A happy customer.
November 7, 2025
Shipment delayed but communication was…
Shipment delayed but communication was very good.
November 4, 2025
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