Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more
Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... See more
Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses Singapore Details
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
Contact info
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great choice and fast delivery
October 26, 2025
Value for money and it is seamless.
October 25, 2025
Original product that came in…
Original product that came in impeccably. Additional microfiber was appreciated.
October 15, 2025
Take screen shot to try on different…
Take screen shot to try on different sunglasses on my face is a good experience
October 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Glad that they assured me that the…
Glad that they assured me that the frames could be returned for a full refund. Always received prompt replies which was good.
August 10, 2025
Unprompted review
Reply from SmartBuyGlasses
Hello James,
Thank you for sharing your feedback!
I'm thrilled to hear that you had a great experience, and your kind words truly mean a lot to our team.
To assist you further, I'll email you shortly.
Sincerely,
Caztille
I’ve been buying sunglasses from here…
I’ve been buying sunglasses from here for a for awhile now.. i keep coming back.. reliable and fast.. recommended for everyone!
October 1, 2025
Good Service
September 16, 2025
Nice and fast delivery.
September 21, 2025
Very attentive online customer service…
Very attentive online customer service and received great help and advice from them. Received my well protected Oakley spectacle frame within 5 days. Good pricing with discount. Highly recommended! 👍
August 17, 2025
Unprompted review
Delivery date and goods are ok
Delivery date and goods are ok. Overall is within expectations.
August 12, 2025
Fast efficient service
Really quick with feedback and quality product received, SmartBuyGlasses will be my first choice next time I need to purchase similar specs in the future!
August 8, 2025
Miu miu glasses
Purchase and follow up was efficient. Love the glassess so much! Very prompt in delivery and tracking details
August 1, 2025
Got my sunglasses at a competitive…
Got my sunglasses at a competitive price. Shipping was fast even when I opted for free delivery.
July 18, 2025
The customer service is present to help…
The customer service is present to help assist the delivery process.
July 15, 2025
Excellent After Sales Service
The after sales service is excellent indeed. The negative online comments are untrue. Returns will be reimburse and the company keep their promise of 1-to-1 exchanges for product defects.
July 12, 2025
Communication was great
Communication was great! Response was swift amd any potential problems were resolved!
July 9, 2025
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