Ellen emailed me back within 90 minutes after I sent a message to tell that I was required to pay custom duty. Her quick, kind and detailed response made me feel secure. I really appreciate her... See more
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I've been loving and using Porsche Design P8145. It was broken but I couldn't find a new one for a long time as it was a discontnued model. I finally found it at this web shop with the incredible rea... See more
Company replied
The product is perfect! Since this product uses high curve lenses, I recommend adding prism processing when changing to degree lenses. I forgot to add prism processing, which caused a slight shift i... See more
Company replied
The customer support rep, Anne was great. She took care of my issues (which I’ve caused it) very smoothly, and she was very nice in entire conversation. I, of course, am satisfied with the shopping... See more
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
2006年以降、SmartBuyGlassはオンラインのアイウェア販売のリーダーとして実績を積んでまいりました。業界最大のサングラス、メガネ、コンタクトレンズの品ぞろえを武器に、何千ものお客様に商品を提供してまいりました。
Smartbuyglasses Japan
Written by the company
- 180以上のデザイナーブランドをお得に
- SmartBuyGlassesでは、180以上のブランドから、8万以上のモデルを取り揃えています。
- 100日返品
- ご購入のアイウェアが気に入らない、そんなときにはお気軽に返品ください。お届けから100日以内であれば、試着程度のご利用であれば返品いただけます。
- 24か月保証
- 製造過程による欠陥等が原因でアイウェアが破損した場合には、24か月以内であれば返品を頂けます。コンタクトレンズに関しては、3か月間の保証をご用意しております。
- 買えば、贈れる
- お客様のご購入ごとに、視力矯正が必要にもかかわらず経済的な理由等で買うことができない方々にアイウェアを寄付しています。
Contact info
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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nice service
July 14, 2021
Unprompted review
This was awesome
This was awesome. I did have to go to an optician to get my son’s face measured. (maybe they could do something about that on the sight otherwise a great service. Wish that all the brands had the 3D. Thank you
June 11, 2021
Fast shipping highly recommend.
May 15, 2021
Awsome support along with a good product
I've got a new Tom Ford sunglasses and it is really a nice one.
I contacted customer service asking about the reimbursement of duties and taxes, and surprisingly it was solved withing a few hours. Thank you Katrina and Mariko for your support. I have no hesitation to buy my next glasses from SmarBuyGlasses.
November 23, 2020
Unprompted review
good sales site
November 11, 2020
Great service
Thank you for the great service.
I would like to purchase my eyeglasses through this site in the future.
October 13, 2020
quick shipping!
September 17, 2020
Unprompted review
Good service and nice collections.
July 29, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the products have a good finish, but ....
the products have a good finish, but I'm not sure that these products are original, anyway, my first purchase left a lot to be desired, because the glasses came defective, and the second purchase is all ok! so I will give an average of 3 stars.
edit: there was a 15% refund for the defective product, partially satisfied. thank you
July 14, 2020
Unprompted review
Reply from SmartBuyGlasses
Hello Kawakita,
I regret to know that you are not sure if the item you received is authentic and that you received it with a defect. I sincerely apologize for the inconvenience caused. Please be assured that all the items we sell are 100% authentic. We do not sell counterfeit items.
I will be in touch with you shortly to discuss this and make sure to resolve the issue in a timely manner.
Sincerely,
Katherine
i purchased sunglasses from this sight…
i purchased sunglasses from this sight they took almost 2 weeks to get back to me, just to tell me they were out of stock, I wasn't offered a refund upfront instead just suggested other (the suggestions were terrible not even close to the style i had selected) sunglasses i didn't want at the same price. I replied asking for a refund am currently waiting for a reply from them.
May 8, 2020
Reply from SmartBuyGlasses
Hi Hamish,
I am so sorry that you had to go through this situation. My apologies for the inconvenience.
Unfortunately I did not receive your order information. If possible, please respond to my request with your order number so I can help you properly.
Sincerely,
Shee
Delivered very quickly and good balance…
Delivered very quickly and good balance of quality and price.
April 29, 2020
Unprompted review
Overall fine, but had minor defect on the product I received
Good points: Price competitive, product deliver right
Minus: the product had minor defect
March 31, 2020
Unprompted review
The best !!!!
March 28, 2020
Unprompted review
top satisfied!
very reasonable price,I get real good glass,
light,excellent viewing!top satisfied!
January 29, 2020
Unprompted review
nice price and the way to order is eazy…
nice price and the way to order is eazy for japanese.
ill buy somemore in here.
January 13, 2020
Unprompted review
Ordered contact lenses and a…
Ordered contact lenses and a prescription sunglasses. Everything came on time and as per my order.
September 30, 2019
Unprompted review
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