SmartCharts Reviews 891

I had a particular problem that occurred on SmartCharts! , That was causing me a few problems . Adelyn immediately came to my assistance, ask me if I would give her a little bit of time. She came back to me and the problem was solved. Adelyn was absolutely brilliant in the way she handled the situation and reassured me that she would get it solved. Well done.

Lost my way trying to get into the platform, tried to sort it via chat, but lost connection. Smart charts called me within 5 minutes to resolve. Excellent service.

Had a problem with my settings on the platform and Roland had a screenshare with me and explained what was wrong on my computer and fixed it in 5 minutes.Awesome and thanks Roland

Learning to trade and understanding the tools required to become a successful trader can feel overwhelming at first. Smartcharts provides an all-encompassing platform designed to simplify that journey. With its comprehensive interface, traders can access the essential tools, insights and features needed to analyse the markets effectively and make informed decisions.

Smartcharts Team were efficient, polite professional in resolving my payment issue.

Smartcharts AI features to provide trading pairs is a game changer for me personally, since the whole hourley time has been minimized to minutes where i no longer have to go through the whole trading pairs and have hours of screen time to find the best trades.
Besides learning part has been very great experience with mentors and friendly customer support. Thank you Smartcharts, looking forward to learn and grow.

I’m not sure how this company has such a high review score if other users experiences are the same as ours. My wife bought this software in December, did a 3 day training course however during the course raised questions about anomalys in the suggested trades. She received no reply during the course. Since then she has e mailed support a number of times with no reply until she mentioned she might turn up to their next event in Belfast to share her experience. She got confirmation that her monthly payment for the software was cancelled however did not get an answer to her questions about the forex pairs being highlighted in marvellously flashing lights from the software not meeting the criteria for taking the trade. It seems to be the only way to get a response from this shower is to complain publicly about their lack of response through the support e mail. It looks like they make most of their money through upselling as they tried to sell my wife a £100k funded account for £30k payment. Save your money and steer clear of this bunch, their slick sales presentation and flashy software hides a load of disappointment and frustration.

The information & experience was great personally & for beginners like me was alot to take in & try to absorb it all & that will come with time .
Very well worth it , if this is what your looking for in trading yourself 👍

Don’t go here! Firstly what they are selling does not work - I bought this in December based on the sales pitch h at the live sales pitch dat that this software was AI intelligent and brought up trading pairs based on a number of “strategies” to trade
During training it became very clear that these pairs may not be suitable and you needed to checklist the options presented by the software
How intelligent is it then? Surely these options shouldn’t be generated if they don’t fit the trading conditions
Another sales hype with no substance - also I’ve tried to raise questions and concerns through chat and email with absolutely no success and more often not even a reply
Trying to get a refund but since no one answers me it’s unlikely
Think
I’ll go for a Section 75 claim through my credit card company
Avoid this!

Be careful, Once you purchase their initial course and software for £995 or £1995 (on you one day session of £19), you only then discover after few days that you must pay thousands more to get full access to the software and to learn the remaining strategies. This is absolutely unreasonable. They take £2,000 and teach almost nothing, and then tell you that you need to pay another £5,000 for the ‘Ultimate Wealth Course,’ and after that, £10,000 more for the ‘Master Trader Course.’ In reality, the courses are designed very cleverly to teach only the most basic concepts while keeping you dependent and encouraging you to buy more courses. The entire setup feels misleading and focused on upselling rather than genuinely teaching trading. I tried SMARTCHARTS software by paying 2K, which is marketed as an AI‑based trading signal software, but based on my personal experience, it simply didn’t work as advertised and claimed and had a lot of issues.
They initially invite people to a one‑day “training session” costing around £19–£20, but honestly, it felt far more like a sales pitch than real trading education. Most of the time was spent encouraging attendees to buy the software, rather than showing consistent trading results through any live trades, or clearly explaining how their strategies actually work.
One of the biggest problems is how inconsistent the signals are. The software will tell you to buy (go long) an asset and then, sometimes within 30 minutes, completely reverse the signal and tell you to sell (go short) the same asset. I followed these signals closely and ended up losing a significant amount of money, Also, their initial strategies are based on a 1:1 profit‑to‑loss ratio, which is absolutely ridiculous. This makes their strategies flimsy, unsuccessful, and prone to higher losses. I have had more losses than wins on their platform, and for testing purposes, I took the same trades on other trading platforms, using my own risk‑to‑reward ratios, and made more profit instead of losses.
The so‑called “Breakfast Breakout” strategy is especially frustrating. Signals are released at different times of the day telling users to enter trades. However, if the market moves against the position, the signal is often changed or reversed very quickly. This happened to me many times. On several occasions, the signal flipped direction two or three times within a couple of hours, which caused confusion and losses for anyone trying to follow the system as instructed.
It’s also worth mentioning that even the trades suggested by their coaches didn’t work. These trades are presented as expert guidance, but in my experience they were no more reliable than the AI signals and often led to losses as well. There was very little explanation around risk management or why a trade was being taken in the first place.
The “AI” itself seems to do nothing more than react to short‑term price movements. There’s no clear technical or fundamental analysis, and no real explanation as to why a trade is long or short. That doesn’t add much value, as anyone watching the market can already see price moving up or down without paying for software.
The major issue is with signals that are frequently changed after you’re already in a trade, which almost guarantees losses over time. Anyone with basic trading experience will understand how damaging this approach can be.
Overall, the people behind this product seem more focused on selling subscriptions and coaching courses than on actually trading successfully.
There’s also no proper feedback or support system where users can raise concerns. The software itself feels poorly designed, with usability issues and problems when placing trades or closing trades or stop losses.

supportive, polite ,professional and patient

Quality bit of kit… simple and effective when looking for setups, never miss a trade because of working out position size with the pre-determine calculator. Game changer for me!

Honestly I was not sure what to think of Smart charts. Until I divide in and seen it for my self the learning is great step by step guide you thought out the course and when its time to start trading you can allways ask or get coaching done by the team. When ever there is a problem with Smart charts site the team is the to answer any problems as quickly as possible. It been a journey from what I didn't know to what I can see on charts and at times understand the charts to execute a trade and in more cases now its a win. No doubt that, that was the best choice i made into my future to have the possibility to be free from that 9 to 5 grind.

I have only traded through Smartcharts. When I was younger and had a better finance, I got very involved.
Found it exciting.
The staff have always been great.
With learning, preferred to be in old fashioned groups so if you didn't understand something, you could be shown by the teacher, but modern approaches have been satisfactory.

Compared to other trading platforms out there, this is the best trading platform for me because it is very easy and simple to use. It is AI-powered, and there are a lot of built-in tutorial videos on how use it. Overall, it is the best platform.

I watched all the videos I could to get as much understanding as possible. My favourite videos still are the psychology ones. I am a counsellor and I love to ponder why we do what we do and these one from Dr Joy fascinated me. I took that many notes :)

I love learning, and I am learning the Turkish language at present and learning to trade is just like it. Learning via a video is the same as learning a language via a video. When you get engrossed in a language with people from that culture and are involved in the day-to-day, you pick up the language quicker; the same is true with SmartCharts. The brilliance of combining the video knowledge with a 3-day online training with Sai through Learn To Trade was wonderful - getting the knowledge I had acquired in my head, down to the practical application in real time. Understanding a language takes time and I am giving myself that grace as I grow.

The 3 day workshop was informative , Sai was always cheerful, and knowledgeable . Sessions started on time and were not overlong.

I attended an evening session where the Smart Charts process was outlined and decided to sign up for the more detailed course and paid a £1000 deposit. On reflection I realised that I couldn't commit the time to the process and it also wasn't clear as to whether my pension could be used in tandem with Smart Charts.
I notified them the next day that I had decided to withdraw from the programme under the 14 day cancellation period specified in their T's and C's. and made certain I had not accessed any digital content whatsoever. They initially responded saying they would be in touch within 24 hours. That was a fortnight ago and despite sending them several further emails they still haven't made any attempt to get in touch.
I'm sure that their business makes enough profit to not have to plunder deposits from innocent attendees of their sales pitch.
Why a seemingly successful business would risk damaging feedback from bad reviews such as this is beyond me although it seems like I may not be the only casualty.
I wait in hope .......

Following the prompt response from Smart Charts below whereby they confirmed that my refund was on it's way back to me, another week has gone by with NO contact and needless to say NO refund.
This is despite me emailing them yet again.

Thankfully, I can now confirm that Smart Charts have returned my £1000 which is very much appreciated.