Smart Clear Vision Reviews 140

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting that refurbished items appear brand new and function perfectly. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders within 24-48 hours. Reviewers also appreciate the excellent customer service and the helpful, polite staff, including delivery drivers who often go the extra mile. However, some customers experienced issues with delivery, including discrepancies in booking and refusal to leave items in safe places or with neighbors. A few other people also felt that the hardware quality of some products, particularly refurbished TVs, was unreliable, leading to lagging and freezing issues shortly after purchase.

What people talk about most

Product

Consumers generally express satisfaction with the products received, often highlighting great prices and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency, with... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, friendly, and helpful... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Many customers received products in excellent, almost new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I wanted a new television, this company stood out amongst all the others. There service, quality and care was second to none. There product knowledge was very impressive. I shall be going bac... See more

Rated 5 out of 5 stars

EXCEEDED EXPECTATIONS Louise from the company phoned to let me know when the tv would arrive - with the bad weather delivery delayed and they were great in keeping me advised .Their new delivery drive... See more

Rated 5 out of 5 stars

Cust serv called night b4 to confirm deleivery time. I asked for a call from courier before hand which was kindly arranged. Quick, friendly service, reccommended. Ta

Rated 5 out of 5 stars

Had some issues with the delivery of my item due to me being on holiday and the delivery company not receiving my response. Smart clear vision called me straight away to try and resolve this. Would re... See more

Company replied


Company details

  1. Electronics Store
  2. Audio Visual Equipment Supplier
  3. Computer and Accessories Store
  4. TV store

Written by the company

For over 20 years we've worked in the graded stock and returns industry, building strong relationships with major UK retailers and manufacturers. That experience lets us pass on real savings to our customers — eye-watering discounts against RRP without compromising on quality. Every TV and monitor we sell is fully tested by our team before listing. Brands we stock include Samsung, LG, Sony, Hisense, Toshiba, TCL, Bush, Panasonic, Acer, AOC and more — graded A through C with the condition clearly stated on every product page so you know exactly what you are getting. What you can expect from Smart Clear Vision: - 90-day warranty on every TV and monitor - Free UK delivery within 3-5 working days, with full tracking - Honest grading — each unit is photographed and described against our published grading scale - Specialist Delivery for larger TVs, delivered in person by our own van team - Real customer support from a UK-based team - Refurbished smart TVs and monitors from £59.99 We may not be the cheapest in the industry, but we are consistent and honest — our Trustpilot reviews speak for themselves. Whether you are buying for yourself, kitting out a rental, or fitting out a hospitality space, we have the stock and the experience to help. Browse the full range of refurbished smart TVs and monitors at smartclearvision.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Toshiba 43UA3D63DB

Great TV. As described. 3 Months warranty. Came with what it needed. Used their website and got 10% off. Good communication throughout.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, got our telly a couple of weeks ago now and it’s brilliant, the price was superb! And the customer service we received was also fantastic! Will be definitely using them again for a tv for my daughters room!

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

tv is broken poor communication won’t…

tv is broken poor communication won’t answer my emails

October 30, 2024
Smart Clear Vision logo

Reply from Smart Clear Vision

Hi we have answered you, you messaged 16/11/24 at 12.20 am, we answered 16/11 07.26am, then again at 08.40 am asking for further info and we have not heard back from you. Please check your junk mail so that this can be sorted for you

Rated 5 out of 5 stars

Convenient to pick up and in original…

Convenient to pick up and in original box. TV was still for sale at Currys and the ex display model I purchased was 40% of the cost with no stand ( I was fitting it on a wall) and still has cellophane on the frame. Very pleased

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Need to return this item

Need to return this item. It's scratched on back and does not look new. Also no stand.

November 10, 2024
Smart Clear Vision logo

Reply from Smart Clear Vision

Hi Gail, I have just checked your order and can see that you ordered an item with no stand, we also only sell refurbished items as clearly advertised on our front page and also on each item

Rated 1 out of 5 stars

No instructions packed

No instructions packed. Missing stand, therefore unable to actually use the televsion

October 27, 2024
Smart Clear Vision logo

Reply from Smart Clear Vision

Hi the stand is there as you sent us a picture of the stand and we advised that they screw into the underneath of the TV, we also sent you a link to the instructions

Rated 5 out of 5 stars

Great service & product

Great value & quality (Toshiba) tv at a great price. Order rapidly processed & safely delivered a few days later by efficient couriers (Furdeco). TV was even better than described & works perfectly. Very impressed with both the product & overall service 👍

October 8, 2024
Rated 1 out of 5 stars

I bought a Samsung TV

I bought a Samsung TV, and It doesn't work at all, red light always on but the screen is black. I called to get my refund and I've been told to send an email to smartclearvision. It's seems to be slow as no one has got back to me yet.

September 26, 2024
Smart Clear Vision logo

Reply from Smart Clear Vision

Hi there we have been trying to get in touch with you via your email and you mobile number, check your junk mail, please get in touch so that we can sort this out for you. Buyer was refunded after he eventually got back to us after several attempts at contact by us

Rated 1 out of 5 stars

TV fine delivery company HORRENDOUS

ordering from this company was fine, easy to buy and the TV is working... but.. the delivery services they use are HORRENDOUS and i would never buy from these again because of that. I recently bought a TV and they use a company called furdeco. They arranged a delivery day for Tuesday to where nobody would be home so I called the office up to rearrange for another day where someone would be home to collect and sign. On the phone they said this would be fine and offered me wed, Thurs, and Friday for delivery and that the cancellation had all been processed and the date was changed to Friday. The following day arrived (Tuesday) and I got a call saying they where not far away to deliver my TV, I told them I'd called the office and rearranged to which they had no idea and said I have to call the office again, so I did.. They then stated they hadn't received any notes to say I had changed the delivery day and that Friday couldn't be promised for delivery now as it takes 2 days to process a delivery date change? even though another member of staff offered me a date change within 24 hours? so this i didn't quite understand and i was rather annoyed as I'd arranged someone to be at my home Friday, they said I'd only find out Thursday whether this could still be delivered on Friday. It's now wednesday and they send a text saying my TV is getting delivered tomorrow (Thursday) i called and said I'm not going to be home AGAIN unless it's early morning and they said it could be delivered early possibly but again i won't find out untill later on tonight. Fortunately it came through to a time where my partner would be at home before work so we accept the delivery. Delivery day came and the drivers couldn't find my house ( I don't know why as I've never had problems with any delivery I live on a main road?) they had me sending screen shots of my house on whatsapp and was calling me none stop at work and giving me attitude on the phone from the get go, I asked if they put in the right address and he said obviously he's not stupid (to which I heard his delivery partner reading out a postcode in the background which wasn't mine?) they finally arrived and my partner was now rushing for work and he couldn't find the house key to open the door so he asked them to wait one second and they was on the phone to me at the same time.. to which he said I haven't got time for this I'm taking you tv back, it isn't my problem your partner can't find his house key so I'm leaving (he had been stood there for less than a minute) so i asked him why is he being so awkward for and if its a problem to leave it there and my partner will grab it in a second, he said no as it had to be signed for (which i understand) so I asked if you have to leave urgently can you take it to my back door and he said no im taking it away with me your not having it. The way he was talking to me on the phone was APPALLING I was shocked! so i asked for his name to which he said your not having the TV or my name.. i asked again and he said no and put the phone down on me. I called the office to report it and the first time they said they'd transfer me to the manager to which the phone went down and then i called back and the next person said she has no record of me calling and she won't pass me through to the manager as they're busy. I haven't even gone into great detail but what i can say is IVE NEVER EXPERIENCED customer service like it.. I'm 31 and very rarely complain!. DISGUSTED. by the time this had all happened my partner sent me a picture of the TV in our hallway, so he deliberately was being arsey for no reason.

September 27, 2024

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