Called as needed emergency help with boiler not working, told id need to pay the excess of £60 (fine) but also had to pay the full remaining balance of the policy of £170 before they would help me. Pa... See more
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Bought emergency home cover for my elderly neighbour over 2 weeks ago, we haven’t even received the paperwork or an email to confirm the cover. She now has a leaking tap, tried to call them numerous... See more
The staff were helpful & polite. After claim approved (same day)slight hiccup with processing. The repair company arranged date & time when the engineer would arrive. On time and solved the problem 1s... See more
Terrible company please everyone "stay away" from them Nobody ever answers the phone or calls back and emails are left unanswered. It's take your money and"Bin Voyage" I have personal tried ca... See more
Unexpected costs be careful
I june this year (2022) i reported a fault with an appliance.
Initial communication & service was excellent. I got regular updates, dealt with the same person & found the very efficient & friendly.
This deteriorated after the 1st repariers visit who advised it was beyond ecomonic repair.
The case was then passed to the replacement dept to source a new appliance. I was then advised they believed it could be repaired & decided to send another engineer to take a look.
It was deemed repairable but parts would be required. After sever weeks i was advised the parts were delayed as they were being sourced from China.
I got a weekly text message stating they still hadn't arrived but they would be in touch when they did to arrange the repair. In fact i am still getting the texts now.
After several more weeks i was infomed that the parts were actually obsolete. I do not understand how i could have waited 6 - 8 weeks for parts that were so called delayed in shipping when they are obsolete. How could they have ever been ordered.
As a replacement now needs to be sourced i was informed at this point that i would be liable for some of the costs. The cost of the repairer would be taken off the value i could spend on a new one & i would have to pay the delivery & installation costs which they advised was over £200.
When i took the policy out it was on the understanding it was nee for old, how can delivery & installation NOT be included in this.
Having sent many emails to try & understand this all i kept getting in response, regardless of the questions i asked, seemed to be a standard one which was no help.
So to replace my appliance has actually cost me which is what i was paying insurance for to avoid this.
Check what you policy covers & excludes carefully before taking a policy out
November 4, 2022
Unprompted review
Would have given 5* but for delay
The staff were helpful & polite. After claim approved (same day)slight hiccup with processing. The repair company arranged date & time when the engineer would arrive. On time and solved the problem 1st attempt. Very informative man.
August 16, 2021
Unprompted review
got a quote today from smart cover the…
got a quote today from smart cover the person i spoke to was very helpful and friendly and also polite i was very please with the quote
November 24, 2020
Unprompted review
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