BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.
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Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the... See more
Company replied
Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various... See more
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid question... See more
Company replied
Company details
Written by the company
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560) Follow Us: Facebook: https://www.facebook.com/SmartCruiser/ Twitter: https://twitter.com/smartcruiser Instagram: https://www.instagram.com/smartcruiser/ YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
Contact info
4800 N. Federal Highway, Suite D-200, 33431, Boca Raton, United States
- 1-800-444-1560
- admin@smartcruiser.com
- smartcruiser.com
3.3
Average
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It was my first experience dealing with…
It was my first experience dealing with cruise reservation with company so far away from home. Everything went smoothly and prossionaly. I was answered on every issue ,quickly with my full satisfaction.
Especially thanks to agent Kim.
Love to make another cruise reservation with them, in the future.
Thank you
Hana Gruber
May 17, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad you had a good experience. We have clients all over the US and Canada, even some throughout Europe have found us! The power of the internet and phones means we can provide great service and excellent value to clients, no matter where they are located. Glad you found us and we look forward to having Kim take care of you on your next cruise vacation.
Great service even in New Zealand
We are based in New Zealand and were recommended Smart Cruiser by friends who had found them very good and very price competitive on a range of cruises.
We have now used them for 3 cruises and the service and pricing has been great. They have even matched and ships deals and then given even more onboard credit.
Communication has been good and we have had no problems.
May 17, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. We do our best to provide great service and extra value to our clients stretched across the globe. We look forward to working with you again.
I have used Smartcruier for over 15…
I have used Smartcruier for over 15 years, and have received excellent service. I especially want to send a great job Patti has done with finding cruises and follow up call backs.
May 16, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. Patti is an excellent travel advisor. We do our best to provide you with great service and excellent value. We look forward to continuing to work with you on your cruise vacations.
Great way to help your customers with…
Great way to help your customers with the information they need, good job done. Thanks
May 16, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy you had a good experience. We strive to take care of our clients and provide you great value. We look forward to helping you plan your next cruise vacation.
Patti is the best always looking…
Patti is the best always looking forward to helping us
May 16, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Patti does enjoy working with clients and they come back to her cruise after cruise. Thank you for your loyalty. We do our best to provide our clients with great service and extra value.
Excellent services from Sandy
Excellent services from Sandy. Always keeping in touch.
May 16, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide you with caring service and great value. We look forward to helping you plan your next cruise vacation.
Excellent
Excellent, we have always had very fine experiences when dealing with Smart Cruiser.
May 15, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad we have been able to consistently assist you. We look forward to helping you with your next cruise vacation.
Knowledge,Professional,and Best Priced Cruises
The cruise specialist was very knowledgeable,professional,and friendly! I enjoyed the experience and by the way the cruise price was the lowest. I will definitely book again!
May 15, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad we made your vacation planning experience a good one. We try to provide great value to our clients. We look forward to working with you again.
I have used Smart Cruiser many times to…
I have used Smart Cruiser many times to book cruises. They are wonderful knowledgeable people there. I would tell anyone to book with them
May 15, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your kind words. It means so much to us. We look forward to helping you again.
Great price and service delivered on…
Great price and service delivered on all the extra perks,thanks
May 15, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do take pride in providing great service and excellent value to our clients. We are glad you appreciated it. We look forward to working with you again on your next cruise vacation.
Excellent service as well as up to date…
Excellent service as well as up to date with price drops.
May 14, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to ensure our clients always have the best deals. We look forward to helping you plan your next cruise vacation.
Smart Cruiser Review
We have always had wonderful experiences booking trips with Smart Cruiser. Jennifer Boose is an exceptional agent and continually updates us on perks. She returns calls quickly and makes us feel special.
May 13, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you have found Jennifer to be responsive. We do our best to provide service and value to our clients. Thank you for your loyalty and we look forward to assisting you again.
We really enjoyed our cruise
We really enjoyed our cruise, everything was perfect. Also, thank you for the onboard credit, my massage was wonderful.
May 13, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you enjoyed your cruise vacation and the extra value we provided with the additional onboard credit. We look forward to working with you again.
We were not advised of port change
We were not advised of port change in Japan. Cost us a huge runaround and $200 for a cab. Otherwise OK if you are American. If you're Canadian hard to get the Canadian pricing.
Better dealing directly with the cruise line in my opinion
May 12, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Completing the required online check in process with the cruise line should ensure you would receive notifications of any changes. We do strive to provide extra value to our clients by offering additional onboard credit on top of any cruise line offers. Even after the price of you cruise dropped after final payment and the cruise line would not make any adjustments for you, as a repeat client, we gave you even more onboard credit. We hope you will see the great value we have given you and continue to have us plan your cruise vacations
Reply from SmartCruiser.com
Thank you for your feedback. Our company is focused on providing great service and excellent value to your guests We are glad you appreciate it. We look forward to helping you plan your next cruise vacation
Excellent service and very responsive…
Excellent service and very responsive to queries and questions.
May 12, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide knowledgeable, prompt service to meet your vacation needs. We would be happy to assist you again with your next cruise vacation.
The best service you can have
The best service you can have
Jesper Fogh Sørensen Denmark
May 12, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate those kind words! We look forward to assisting you with your next cruise vacation.
In a nutshell
In a nutshell:
Helpful, cheerful, forthright
Prices very competitive
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Concise! Like it! We look forward to helping you plan your next cruise vacation.
Our travel advisor has always been…
Our travel advisor has always been prompt and thorough with our plans.
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide great service and value to our clients. We look forward to helping you plan your next cruise vacation
Very good prices
Very good prices. 5* assistance and costumer care. Really honest,safe and reliable. I am using SmartCruiser.com for more than 10 years and I definitely recommend their services!
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. We strive to provide excellent service and great values to our guests. We look forward to helping you plan your next cruise vacation.
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