BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.
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Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the... See more
Company replied
Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various... See more
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid question... See more
Company replied
Company details
Written by the company
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560) Follow Us: Facebook: https://www.facebook.com/SmartCruiser/ Twitter: https://twitter.com/smartcruiser Instagram: https://www.instagram.com/smartcruiser/ YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
Contact info
4800 N. Federal Highway, Suite D-200, 33431, Boca Raton, United States
- 1-800-444-1560
- admin@smartcruiser.com
- smartcruiser.com
3.3
Average
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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We are clients for over ten years-and…
We are clients for over ten years-and we are very pleased with their service.
May 24, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. We enjoy helping you plan your cruise vacations and will continue to provide you with service and value. Thank you for allowing us to assist you.
SmartCruiser has been easy and…
SmartCruiser has been easy and fantastic to work with. Whether it was a cruise booked initially with them or one transferred from a cruise line, the support and service have been top notch. The deals they offer are hard to match. All the Advisors we have worked with have been available or responded when needed and are superb to work with.
May 23, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so happy to know that you find our services to be great. We do our best to ensure you receive excellent value. Our entire team is committed to ensuring you have a wonderful experience planning your cruise vacation with us. We look forward to helping you again
Have great service from Sally Aronoff
Have great service from Sally Aronoff. Always talk to her for all our needs and she always helps.
May 23, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you enjoy working with Sally. We look forward to helping you plan your next cruise vacation.
Great company
We have used Smartcruiser for many years and have never been disappointed with the service or the value we received. Always there to help and greatly appreciated. Highly recommend.
May 23, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. We do our best to provide great service and excellent value to our guests. We look forward to working with you on your next cruise vacation.
Reply from SmartCruiser.com
Thank you for your feedback. We are glad you enjoyed working with Patti. We want to ensure we provide our clients with great service. We appreciate you and look forward to working with you again.
No receive credits onbording
May 22, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback Mario. We are sorry that MSC would not allow us to purchase the amount of onboard credit promised. I've researched your reservation and do see a note on your reservation . can't buy $146 sbc, will need to send refund check;
Last Updated by Kay <kay@smartcruiser.com> on Mar 27, 2019 at 03:04 PM
We will follow up with accounting to determine if a check was mailed to you and follow up separately by email. We apologize for any delay. We are committed to ensure you have the amount promised even though the cruise line would not allow us to make that purchase. We will use your email address on file. Thank you.
Exellent help and support
May 22, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad we were able to assist you and look forward to doing it again with your next cruise vacation
Could Be A 5-Star Experience
The only reason SmartCruiser does not get 5 stars is because the employees are not as friendly as they should be. Other than that, the pricing was the best and I will use them in the future for my cruising needs. If they could make me, as a customer, feel they are pleased to have business and be more friendly, I would consider using them for ALL my travel needs.
May 22, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are sorry to read you didn't feel appreciated or we didn't provide you with a friendly and personal experience. That is certainly not our standard. We will research this further as we take pride in providing great customer service and excellent value. We hope you allow us to plan your next cruise vacation for you.
My first time using Smart Cruiser was…
My first time using Smart Cruiser was great. I called a wonderful agent and even though I was on a cruise at that time she helped me book another quite easily. The price was excellent and the perks were sweet. Since this I have used Smart Cruiser to book another cruise.
May 21, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so happy you had a great experience with SmartCruiser. We do our best to provide great service and excellent values to our clients. We appreciate your loyalty and look forward to helping you plan your next cruise vacation.
Competitive pricing and extra on board…
Competitive pricing and extra on board credit were being offered when we booked our cruise through the website.
May 21, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We consistently provide you with better offers and do our best to make it a great experience for you either on line or on the phone with one of our agents. We look forward to helping you with your next cruise vacation.
Very easy to work with them
Very easy to work with them, and it saved me money!
May 20, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide you with great service and extra value. We are glad you enjoyed the experience and look forward to working with you again.
Its like doing business with friends
I was first recommended to Smartcruiser through an industry colleague. We have always found Lee and his team at Palm Coast Travel 100% efficient with all our cruise bookings. Their courteous attention to detail and help with bonuses is excellent.
May 20, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Lee and his entire team of Travel Advisors do their best to ensure our clients receive great service and extra value by booking your cruise vacation with SmartCruiser.com Thank you for your loyalty and we look forward to helping you again.
Smartcruiser was always fast in…responding.
Smartcruiser was always fast in answering my inquiries regarding my upcoming Alaskan cruise. Very helpful for someone who hasn't cruised in 20+ years and never booked for myself.
May 20, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you found us to be responsive with your Alaska cruise questions. Welcome back to cruising! It's changed quite a bit since your last experience. We are here to help you with your next cruise vacation.
Patti is always replying fast and…
Patti is always replying fast and accommodate my requests. Thank you.
May 20, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad to know you enjoy working with Patti. We do our best to ensure we take care of our clients and provide great value. We look forward to helping you plan your next cruise vacation.
Helpful
Very helpful. Planning cruise for 11 people and was helped with any questions I had.
May 19, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad we could help you and answer all your questions. We do our best to provide our clients with great service and extra value. We look forward to working with you again
Only complaint was that the free drink…
Only complaint was that the free drink package was very limited and didn’t include any slushy type drinks like pina colatas.
May 18, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We plan vacations for our clients with all the cruise lines. Your concern would be a cruise line issue vs the the services and value we provide to you as SmartCruiser.com to help you plan your vacation. We do our best to provide our clients with great service and extra value when you are choosing your cruise. We look forward to helping you plan another cruise vacation
Everything that was made by Patti was…
Everything that was made by Patti was excellent, she did everything what we needed, and we thank her allot ,
May 18, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy to know you had a good experience working with Patti. We take pride in providing great service and excellent value for our clients. We look forward to working with you again.
We so appreciate Smart Cruiser
We so appreciate Smart Cruiser! Robert is always extremely helpful and prices are usually better than what you can find elsewhere!
May 18, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate you! We are glad you enjoying working with Robert. We strive to provide excellent value to our clients and look forward to helping you plan your next cruise vacation.
Kim does a amazing job gets right back…
Kim does a amazing job gets right back to you and does what you ask
May 17, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad to know Kim has been helpful to you and you enjoy working with her. We look to provide great service and extra value to our clients. Kim will love to help you plan your next cruise vacation.
Great fantastic service !
May 17, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide our clients with great service and excellent added value. We look forward to working with you again on your next cruise vacation.
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