SmartCustomer Reviews 305

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... See more

Company replied

Rated 1 out of 5 stars

On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... See more

Company replied

Rated 1 out of 5 stars

Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows... See more

Company replied

Rated 1 out of 5 stars

I’ve found writing reviews on this site to be frustrating. Even after submitting a review along with proof of purchase, it doesn’t get published. It feels like a waste of time when genuine feedback is... See more

Company replied

Company details

  1. Review Site

Written by the company

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

better than trust pilot in some regards…

better than trust pilot in some regards however they manually review stuff and they often do not post things because they want business to pay them so not ethical, i wonder if sitejabber and trustpilot are run by same people

April 12, 2020
Unprompted review
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Reply from SmartCustomer

Hi Sonny! Trustpilot is not affiliated with Sitejabber by any means. You may not be seeing your review due to our Review Filter. The filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. You may see reviews move in and out of the filter as the filter learns more about the trustworthiness of the reviews of a particular site. I hope this helps.

Rated 5 out of 5 stars

Great Review Site

After spending a lot of time writing reviews on other websites, I've found SiteJabber to have an easy-to-use website with a great user interphase experience. Similarly to other reviews sites, there are always some reviews that get through that have nothing to do with the company, are completely unhelpful, or are gibberish, but I've had that experience less with SiteJabber than Trustpilot. SiteJabber does have about 1.5 million site visits per day (as per SimilarWeb) compared to Trustpilot's 30 million+ per day, but I like their site a lot especially with the community of reviewers. I like that users can see how many times their reviews were viewed, one another's votes on each review, and reviewers' fans.Overall great experience

March 25, 2020
Unprompted review
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Reply from SmartCustomer

Hey Sam, we’re stoked to hear that you found Sitejabber easy-to-use. We appreciate reviewers like you so much! Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

This website made my online experience flawless

This is a great website! I always check it when dealing with online services. It helped me to stay off the poor services and check only the best, so most of my online experiences are free from troubles. This was a great idea indeed, and good that the website moderators do not intervene a lot. Reviews sound natural and looks like they easily recognize fake ones to delete them.

March 25, 2020
Unprompted review
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Reply from SmartCustomer

Hi Roxy! Thank you so much for the awesome feedback. We appreciate you so much!

Rated 1 out of 5 stars

Horrible

Horrible, fake reviews, they don't remove the the spam reviews and it's just a bad way of getting info

March 12, 2020
Unprompted review
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Reply from SmartCustomer

Hi Jan, review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved.

Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.

Rated 1 out of 5 stars

I placed a review on Sitejabber for…

I placed a review on Sitejabber for DHGATE and I had hoped that they would help me, They are NO different to DHGATE scammers who take your money and do NOT send any items.
This site was meant to help and I have now been totally ignored by Sitejabber.
I had messaged a DHGATE rep and they say they cant help... More to the point they WON'T HELP ME, My order number is 3171106911 and they have now IGNORED me, DHGATE have stolen money from me and the seller who is HIHIR1219.
2019-12-16 23:10:01 Amount: £62.80 Seller: hihir1219 Online Chat Message Seller
Order NO:3171106911
Buyer canceled refund request The item(s) will be shipped on or before 2020-03-05 23:11:29.

Christian Dior bag Wo ...
Option: 1
£31.40

2 Piece .
I have waited 4 months and DHGATE thinks this is acceptable!
I am totally disgusted with them all, I am a pensioner and they have robbed me of my pension, I just hope that their parents do not suffer the way I have.
Pay me my money back is all that I ask.
Thank you

March 7, 2020
Unprompted review
SmartCustomer logo

Reply from SmartCustomer

Hi Trudy, we can’t imagine how frustrating this experience must have been, however Sitejabber is not affiliated with DHGATE. We kindly ask that you please move your review to the correct domain so that others can be warned. Thank you!

Rated 1 out of 5 stars

Posted my review and then a few days…

Posted my review and then a few days later took it down and ghosted me. Looks like they are actually an online scam to extort companies by posting negative reviews, and then removing them, I presume for a fee.

February 23, 2020
Unprompted review
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Reply from SmartCustomer

Hey Tom, we appreciate the opportunity to address this. You may not be seeing your review due to our Review Filter. The filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review.

You may see reviews move in and out of the filter as the filter learns more about the trustworthiness of the reviews of a particular site You can learn more at https://www.sitejabber.com/faq#filter Hope this helps!

Rated 1 out of 5 stars

Don't post real reviews

I've tried leaving a couple reviews on sitejabber, both times the reviews were never posted, what's the point?

February 11, 2020
Unprompted review
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Reply from SmartCustomer

Hey Mike, there are two things that could’ve happened here that are resulting in you not seeing your reviews. Either the review was filtered (more info on that can be found at https://www.sitejabber.com/faq#filter), or more information was required. We hope this helps.

Rated 4 out of 5 stars

Way better than Trustpilot so far

Way better than Trustpilot so far. Not deleting reviews just because they are unflattering for the company. Sadly also lack of control over some seemingly fake reviews. But definitely more reliable than Trustpilot

February 1, 2020
Unprompted review
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Reply from SmartCustomer

Hey Danielle, thanks for the feedback. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. We’re not perfect but always try our best.

Rated 1 out of 5 stars

IS SITE LEGIT?!

What is this site?! I submitted a review and they shut me off? What is going on?

January 21, 2020
Unprompted review
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Reply from SmartCustomer

Hello! We are definitely legit and have been around since 2007 :) We’d like to learn more about your experience, can you share more details with us at sayhello@sitejabber.com

Rated 5 out of 5 stars

Good Website

A site that published true to like experiences based on site joined by each members. A good website, that will plays a big role to help researchers, readers about their inquiries.

January 18, 2020
Unprompted review
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Reply from SmartCustomer

Hi! Thanks for the review. We’re so grateful.

Rated 4 out of 5 stars

Ultimate comfort...

Super easy to assemble. Quality is far better than expected. One thing i really appreciate about this chaise lounge is the seating cushion which provides long lasting comfort... Velvet fabric is so plush and softness is amazing.Very pleased with the item...

January 17, 2020
Unprompted review
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Reply from SmartCustomer

Hi Garrett, think you may have submitted a review here of a different company? Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We kindly ask that you move this review to the correct domain so that the right company gets the credit. Thanks!

Rated 4 out of 5 stars

"Highly recommended product"

Simply a beautifully crafted sofa. I really like the fabric of the sofa and the two pillows provides an attractive and fresh look to this sofa. It is perfect for my home and i am happy that it is very easy to have it moved from one place to another as per the requirement/needs. Also i received the item on discounted price. No issue with the purchase. Everyone liked it.

December 25, 2019
Unprompted review
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Reply from SmartCustomer

Hey Sonia, we think you likely submitted a review here of a different company. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We kindly ask that you move this review to the correct domain. Thank you.

Rated 1 out of 5 stars

Very bad site

Very bad site, won't allow posts unless they conform to their standards. Reviews of companies should be on our terms not theirs.

November 15, 2019
Unprompted review
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Reply from SmartCustomer

Hey Mark. Sitejabber uses a Review Filter and algorithm that attempts to display only the most relevant content for buyers by screening certain reviews. You can learn more at https://www.sitejabber.com/faq#filter. Reviews are also flagged for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations.

Rated 4 out of 5 stars

Reliable reviews

Reliable reviews
The reviews here seems very reliable and not fake reviews like on Trustpilot.

Just try looking up the same company/site both om SiteJabber and Trustpilot and see the difference.Then it's clear who to trust. :-)

Last star is missing because it's not possible to login using Google or LinkedIn accounts. Only Facebook is supported.

November 15, 2019
Unprompted review
SmartCustomer logo

Reply from SmartCustomer

Hey! We’re so glad you find our site reliable, that’s exactly what we strive for. We’re excited to announce that we now offer Google login as well. Thank you!

Rated 4 out of 5 stars

Overall it was a great experience

Overall it was a great experience, including customer service. Good value for money for small business owners who are starting out new and trying to build the online presence with genuine testimonials at affordable rates.

November 7, 2019
Unprompted review
SmartCustomer logo

Reply from SmartCustomer

Hi Urvi! Thanks for the review, we’re so happy to hear you’ve had a great experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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