I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... See more
Company replied
On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... See more
Company replied
Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows... See more
Company replied
I’ve found writing reviews on this site to be frustrating. Even after submitting a review along with proof of purchase, it doesn’t get published. It feels like a waste of time when genuine feedback is... See more
Company replied
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
700 El Camino Real Suite 120, 94025, Menlo Park, United States
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
better than trust pilot in some regards however they manually review stuff and they often do not post things because they want business to pay them so not ethical, i wonder if sitejabber and trustpilot are run by same people

Reply from SmartCustomer
After spending a lot of time writing reviews on other websites, I've found SiteJabber to have an easy-to-use website with a great user interphase experience. Similarly to other reviews sites, there are always some reviews that get through that have nothing to do with the company, are completely unhelpful, or are gibberish, but I've had that experience less with SiteJabber than Trustpilot. SiteJabber does have about 1.5 million site visits per day (as per SimilarWeb) compared to Trustpilot's 30 million+ per day, but I like their site a lot especially with the community of reviewers. I like that users can see how many times their reviews were viewed, one another's votes on each review, and reviewers' fans.Overall great experience

Reply from SmartCustomer
This is a great website! I always check it when dealing with online services. It helped me to stay off the poor services and check only the best, so most of my online experiences are free from troubles. This was a great idea indeed, and good that the website moderators do not intervene a lot. Reviews sound natural and looks like they easily recognize fake ones to delete them.

Reply from SmartCustomer
Horrible, fake reviews, they don't remove the the spam reviews and it's just a bad way of getting info

Reply from SmartCustomer
I placed a review on Sitejabber for DHGATE and I had hoped that they would help me, They are NO different to DHGATE scammers who take your money and do NOT send any items.
This site was meant to help and I have now been totally ignored by Sitejabber.
I had messaged a DHGATE rep and they say they cant help... More to the point they WON'T HELP ME, My order number is 3171106911 and they have now IGNORED me, DHGATE have stolen money from me and the seller who is HIHIR1219.
2019-12-16 23:10:01 Amount: £62.80 Seller: hihir1219 Online Chat Message Seller
Order NO:3171106911
Buyer canceled refund request The item(s) will be shipped on or before 2020-03-05 23:11:29.
Christian Dior bag Wo ...
Option: 1
£31.40
2 Piece .
I have waited 4 months and DHGATE thinks this is acceptable!
I am totally disgusted with them all, I am a pensioner and they have robbed me of my pension, I just hope that their parents do not suffer the way I have.
Pay me my money back is all that I ask.
Thank you

Reply from SmartCustomer
Posted my review and then a few days later took it down and ghosted me. Looks like they are actually an online scam to extort companies by posting negative reviews, and then removing them, I presume for a fee.

Reply from SmartCustomer
I've tried leaving a couple reviews on sitejabber, both times the reviews were never posted, what's the point?

Reply from SmartCustomer
Way better than Trustpilot so far. Not deleting reviews just because they are unflattering for the company. Sadly also lack of control over some seemingly fake reviews. But definitely more reliable than Trustpilot

Reply from SmartCustomer
This assignment is of a very good standard overall with reasoned arguments expressed with clarity demonstrating critical thinking and excellent insight into the issues.
well done was very good job
What is this site?! I submitted a review and they shut me off? What is going on?

Reply from SmartCustomer
A site that published true to like experiences based on site joined by each members. A good website, that will plays a big role to help researchers, readers about their inquiries.

Reply from SmartCustomer
Super easy to assemble. Quality is far better than expected. One thing i really appreciate about this chaise lounge is the seating cushion which provides long lasting comfort... Velvet fabric is so plush and softness is amazing.Very pleased with the item...

Reply from SmartCustomer
Simply a beautifully crafted sofa. I really like the fabric of the sofa and the two pillows provides an attractive and fresh look to this sofa. It is perfect for my home and i am happy that it is very easy to have it moved from one place to another as per the requirement/needs. Also i received the item on discounted price. No issue with the purchase. Everyone liked it.

Reply from SmartCustomer
Great experience with Winni, that i cannot describe in just words.

Reply from SmartCustomer
Reviews made by ACTUAL people and not fake/bought reviews as on Trustpilot.

Reply from SmartCustomer
Actually might be a better review platform than trustpilot because of the manual review? I dont know.

Reply from SmartCustomer
Very bad site, won't allow posts unless they conform to their standards. Reviews of companies should be on our terms not theirs.

Reply from SmartCustomer
Reliable reviews
The reviews here seems very reliable and not fake reviews like on Trustpilot.
Just try looking up the same company/site both om SiteJabber and Trustpilot and see the difference.Then it's clear who to trust. :-)
Last star is missing because it's not possible to login using Google or LinkedIn accounts. Only Facebook is supported.

Reply from SmartCustomer
Overall it was a great experience, including customer service. Good value for money for small business owners who are starting out new and trying to build the online presence with genuine testimonials at affordable rates.

Reply from SmartCustomer
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.