Smarter Phone Reviews 

3,452
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I am pleased with purchase and return service. I had trouble with first purchase, returned it with no problems and received phone that worked. No problems what so ever,

Rated 3 out of 5 stars

Got iPhone last September work well now it’s heating up severely try to get back on the website it’s down doesn’t exist anymore now have to buy a new phone again

Rated 3 out of 5 stars

Had I been given a 0 star option I would have used it. I've been waiting for over a month for a response to a question I had regarding a return I need to make. Now I can't find contact number I needed... See more

Rated 3 out of 5 stars

The phone did not work when I brought to the cellphone store. Not compatible with the US Cellular network. Hence the low rating. It would have been a 1 star rating except.....Smarter Phone issued me a... See more

Company details

  1. Cell Phone Store
  2. Electronics Store

Information provided by various external sources

Shop Reburbished Smartphones - All Passing 28-Point Inspection, Charger & Cable Included, 6-month Guarantee, No Contracts. Our Products are Carefully Packaged Before Being Shipped. Find a Product to Suit Your Style, Budget ...


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

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3.6

All reviews

(3,452)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got my phone 3 days after I ordered…

I got my phone 3 days after I ordered it and everything was great!! I would highly recommend ordering a phone from here and I'm glad I didn't let a few sketchy reviews sway me. It's a very good product!

November 13, 2019
Unprompted review
Rated 1 out of 5 stars

Sent me 2 international phones that did…

Sent me 2 international phones that did not work on verizon network as stated. Cost me $84.65 in charges with carrier because of 3 week delay trying to get me the advertised phone. Bought a phone from a different company had the correct phone in 3 days. Smarter will never get my business again.

November 13, 2019
Unprompted review
Rated 5 out of 5 stars

Great service, Great phones

Smarter Phone have a great range of reconditioned phones. We have now bought 3 and are happy with all of them. The description of the phones you buy is honest. Would definitely recommend buying your next phone from them.

November 1, 2019
Unprompted review
Rated 2 out of 5 stars

return two units

return two units
1 battery issue
1 version would not work with my provider

they did accept both back and refunded the purchase price, that is why they get two stars

November 13, 2019
Unprompted review
Rated 1 out of 5 stars

They are a con. STAY AWAY

They are a con. They sent me a phone with the screen already cracked. I have been back and forth with them regarding a replacement. But they keep doing is blaming the courier. I will never buy from them again and so if you don’t take my word you will learn the hard way. STAY AWAY for your own good. Still have the cracked screen phone.

November 12, 2019
Unprompted review
Rated 1 out of 5 stars

IPhone

my phone was stolen I bought an iphone and they didn't send it to me

November 12, 2019
Unprompted review
Rated 1 out of 5 stars

Poor experience with Smarter

Poor experience with Smarter. 2 phones sent : 2 useless phones.
Bad chat service who replies with automatic sentences.
1st phone: 128go ordered, 64go received. Smarter proposed to keep the phone with a voucher of 10€... i thought it was a joke but no.
Then the second phone was useless because a paper was stuck inside the sim rack !! They don’t verify any phone before sending them to customers. It’s a SHAME. I had to open a litigation with PayPal to get a free label to send back the second phone. .. never order with Smarter if you want a quality product and work.

November 12, 2019
Unprompted review
Rated 1 out of 5 stars

Bad experience with Smarter.

I had a great experience the first time I purchased a phone for my wife. I was hoping for the same experience when purchasing mine. I was told it was unlocked but it was actually locked to Verizon. After calling Smarter and not getting much help initially I called Verizon and was told the phone was showing as a reporting missing phone. After sending it back to Smarter I received a phone that had a broken home button which made the Touch ID function unusable. During the month or so dealing with Smarter and trying to remedy the issue I never felt they cared about my experience. I will never purchased another item from their site.

November 12, 2019
Unprompted review
Rated 1 out of 5 stars

Don’t order phone!!!

Ordered phone, never got it. Got in touch with the company and they said that none were in stock (even though it was in stock when I purchased it). After 2 weeks demanded for a refund and this happened so that’s the only good thing. If I didn’t get in touch I think I’d still be waiting as the company didn’t take the responsibility to inform me about anything!

November 12, 2019
Unprompted review

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