I am pleased with purchase and return service. I had trouble with first purchase, returned it with no problems and received phone that worked. No problems what so ever,
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got iPhone last September work well now it’s heating up severely try to get back on the website it’s down doesn’t exist anymore now have to buy a new phone again
Had I been given a 0 star option I would have used it. I've been waiting for over a month for a response to a question I had regarding a return I need to make. Now I can't find contact number I needed... See more
The phone did not work when I brought to the cellphone store. Not compatible with the US Cellular network. Hence the low rating. It would have been a 1 star rating except.....Smarter Phone issued me a... See more
Company details
Information provided by various external sources
Shop Reburbished Smartphones - All Passing 28-Point Inspection, Charger & Cable Included, 6-month Guarantee, No Contracts. Our Products are Carefully Packaged Before Being Shipped. Find a Product to Suit Your Style, Budget ...
Contact info
Northeast 10th Avenue 19575, 33179, Miami, United States
- +1 (646) 808-0640
- sav@smarter-phone.co
- smarter-phone.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
Just what I needed without having to pay full price for a phone I rarely use.
I got my phone 3 days after I ordered…
I got my phone 3 days after I ordered it and everything was great!! I would highly recommend ordering a phone from here and I'm glad I didn't let a few sketchy reviews sway me. It's a very good product!
Great shipping and customer service and…
Great shipping and customer service and nice product.
Sent me 2 international phones that did…
Sent me 2 international phones that did not work on verizon network as stated. Cost me $84.65 in charges with carrier because of 3 week delay trying to get me the advertised phone. Bought a phone from a different company had the correct phone in 3 days. Smarter will never get my business again.
Phone was in great shape have had it…
Phone was in great shape have had it since March this year no issues so far. I am pleased with my purchase
Good quality but Without all accessories
Good quality, my iPhone seems new. However, I find regrettable the fact that the earphones aren’t gave with the phone.
Great service, Great phones
Smarter Phone have a great range of reconditioned phones. We have now bought 3 and are happy with all of them. The description of the phones you buy is honest. Would definitely recommend buying your next phone from them.
return two units
return two units
1 battery issue
1 version would not work with my provider
they did accept both back and refunded the purchase price, that is why they get two stars
Item paid but not delivered
Item paid but not delivered ! no service by asking for help by mail...
never again.
I had to send my phone back 2x already…
I had to send my phone back 2x already because is freeze up. I can't dial out or receive call. and other things I am disappointed with the phone.
Ordered two iPads air
Ordered two iPads air. Both times they sent the wrong item.
They are a con. STAY AWAY
They are a con. They sent me a phone with the screen already cracked. I have been back and forth with them regarding a replacement. But they keep doing is blaming the courier. I will never buy from them again and so if you don’t take my word you will learn the hard way. STAY AWAY for your own good. Still have the cracked screen phone.
Fast reliable service
Fast reliable service. Telephone as described. Highly recommended
Trustworthy company
Trustworthy company, with very good responsive customer care.
IPhone
my phone was stolen I bought an iphone and they didn't send it to me
Poor experience with Smarter
Poor experience with Smarter. 2 phones sent : 2 useless phones.
Bad chat service who replies with automatic sentences.
1st phone: 128go ordered, 64go received. Smarter proposed to keep the phone with a voucher of 10€... i thought it was a joke but no.
Then the second phone was useless because a paper was stuck inside the sim rack !! They don’t verify any phone before sending them to customers. It’s a SHAME. I had to open a litigation with PayPal to get a free label to send back the second phone. .. never order with Smarter if you want a quality product and work.
Bad experience with Smarter.
I had a great experience the first time I purchased a phone for my wife. I was hoping for the same experience when purchasing mine. I was told it was unlocked but it was actually locked to Verizon. After calling Smarter and not getting much help initially I called Verizon and was told the phone was showing as a reporting missing phone. After sending it back to Smarter I received a phone that had a broken home button which made the Touch ID function unusable. During the month or so dealing with Smarter and trying to remedy the issue I never felt they cared about my experience. I will never purchased another item from their site.
Don’t purchase from this seller!
I was sent an unrecognizable device twice! I was very lucky to get my money returned after a two month ordeal. Don’t purchase from this seller.
Don’t order phone!!!
Ordered phone, never got it. Got in touch with the company and they said that none were in stock (even though it was in stock when I purchased it). After 2 weeks demanded for a refund and this happened so that’s the only good thing. If I didn’t get in touch I think I’d still be waiting as the company didn’t take the responsibility to inform me about anything!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








