Smarter Home Store Reviews 

181
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I purchased a Home Assistant Green from this seller. The device was defective from the moment of delivery and never functioned properly. The seller refused to provide warranty service, using th... See more

Rated 2 out of 5 stars

When the Decos connect to the sky Q Box it shuts the sky box down and I have to keep rebooting it.i bought a repeater from te company for €20 and it does a better job than the €90 system.If it could c... See more

Company details

  1. Smart Shop

Information provided by various external sources

Online retailer of smart home technology products, making your home a connected home.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

181 reviews

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No recent history of asking for reviews

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2.4

All reviews

(181)

1 review in the last 12 months

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Rated 5 out of 5 stars

Purchased a Deco M5 mesh from Susan in…

Purchased a Deco M5 mesh from Susan in smarter Home store ... excellent communication from Susan from the beginning and a pleasure to deal with... it only takes about 15-20 minutes to to connect and it works ! ..... great to support an Irish company and all the staff were very polite.... Thank you 😊.

January 17, 2021
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Reply from Smarter Home Store

Hi David, thanks for the review and delighted that you are all up and running - The DecoM5 is flying out now after the review on this week's Irish Times. Enjoy the rest of the weekend.

Rated 5 out of 5 stars

Excellent advice and the level of service

Really happy with the level of service from Smarter Home Store. Before I bought the product (TP-link Deco M5), Susan Crowe answered all the technical queries I had and her advice was clear and very helpful. Once ordered, the product arrived within four days, was simple to install and works really well.

January 11, 2021
Rated 5 out of 5 stars

Top Product

My daughter is over the moon. She now has WiFi in her bedroom and can do her online schooling in her room in the peace and quiet. Great product. Would highly recommend and took less than 5 minutes to set up. 10 out of 10 and super quick delivery also.

January 8, 2021
Rated 5 out of 5 stars

Deco E4 (3 pack)

Very easy to set up once the app was installed.

January 8, 2021
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Reply from Smarter Home Store

Hi Oliver, thanks for taking the time to send us a review and I hope that you have WiFi everywhere now. Good WiFi is more important now than ever before - we love the TP-Link Deco E4. Happy New Year!

Rated 5 out of 5 stars

Very Efficient Service.

I was looking for a gateway for my new wifi socket to control my garden lights through Alexa. I found Smarter homes through Google , ordered at a great price and within a couple of days it was delivered, I'd set it up and all working fine. Thank you so much to Smarter Homes for your very efficient service.
Would recommend this company.

December 23, 2020
Rated 5 out of 5 stars

I have to say amazing service

I have to say amazing service. Order on the 18th of December arrived next. No issues and delivery company text time of delivery and arrived at time specified. Very happy. Thanks so much. I just hope the item works for my needs

December 21, 2020
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Reply from Smarter Home Store

Hi Sharon, thanks for your review - I have no doubt that you will be delighted with your new TP Link Deco once it is installed - all of our customers see a big improvement in WiFi coverage all over their homes one they are up and running. Thank you for shopping with us and have a lovely Christmas. Susan

Rated 5 out of 5 stars

I am so glad I used Smarter Home Store…

I am so glad I used Smarter Home Store to order my TP-Link Deco. My order arrived really quickly despite the Christmas rush. When I phoned for assistance during my initial installation, Susan could not have been more helpful. Such a refreshing change from the soulless large stores. I will be recommending you...

December 17, 2020
Unprompted review
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Reply from Smarter Home Store

Hi Lisa, thanks for taking the time to send us a review and we are delighted that you are sorted, This TP Link Deco E4 is a fantastic product - its will make all the difference to your WiFi coverage. Have a lovely Christmas. Susan & team at www.smarterhomestore.com

Rated 5 out of 5 stars

Great recovery from an error with my…

Great recovery from an error with my first order

December 14, 2020
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Reply from Smarter Home Store

Hi Doug, thanks for taking the time to give us a review and we are glad that you are all sorted with your Smart Heating products now. Best wishes.

Rated 3 out of 5 stars

Ease of Installation

Installation is not as easy as the instructions pretend.

December 9, 2020
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Reply from Smarter Home Store

Hi John, thank you for taking the time to send us a review. Sorry to hear that you found it tricky to install the TP-Link Deco M5 (3 pack). We have not come across this issue before. If you need to talk to us and if we can be of assistance please call us on 01-6855948. I can also send you further instruction via email if that helps. Rest assured, once this product is installed it will make the world of difference to the WiFi coverage in your home or workplace. Thanks again. Susan

Rated 5 out of 5 stars

Superb customer service

Smarter Home Store were incredibly efficient and professional to deal with. Great price and range in stock too. The delivery got slowed down by the couriers due to volumes but the store monitored it, kept in contact with me and met every deadline to report back. Absolutely superb service!!

December 3, 2020
Rated 5 out of 5 stars

Simple install even an adult can do it

Simple install even an adult can do it. Big improvement in WiFi strength all around the house, highly recommend.

November 30, 2020
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Reply from Smarter Home Store

Hi Frank, thanks for taking the time to review our product and service. Delighted that you are happy with the TP-Link Deco M5 - a super product, we have so many happy customers like you. It really does make a big difference at this time when so many of us are working and learning from home. Kind regards, Susan

Rated 5 out of 5 stars

Excellent service

We received excellent advice from smarter home store and are pleased with the product they recommended to combat the problem of poor WiFi coverage in parts of the house.Susan rang me back on two occasions to answer questions about the product I was interested in and was knowledgeable about her subject matter.The tp link deco mesh range extender arrived within 2days of ordering.I would definitely use their services again if required.

November 26, 2020
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Reply from Smarter Home Store

Hi Helen,
Thank you for taking the time to send us a review and we are delighted that the Deco E4 has worked out well for you. Best wishes. Susan

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