Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I have have been using for many many years. Will defin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only... See more
Excellent service and product. Despite postal workers strike delivered in two days. Description on site classed phone as “very good”, on very close examination I couldn’t find a single blemish on it.... See more
First comment is that I’ve used the service for many years for many products and from my point of view this review is just par for the course… I’ve had my latest SmartFoneStore acquired iPhone... See more
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Second Hand Store
Information provided by various external sources
📲 Buy your sustainable smartphones, tabs, macs & watches with 5 ⭐ service
Contact info
3 Long Yard, WC1N 3LS, London, United Kingdom
- 02074046466
- sales@smartfonestore.com
- smartfonestore.com
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kept up to date with progress of order
Kept up to date with progress of order. Product was first class, very accurate description. Rapid delivery considering time of year. Would definitely use again.
December 5, 2022
Fantastic service
Fantastic service
You always get what you paid for
Had about 6 phones . Brilliant condition and 1st class delivery
November 23, 2022
Nice service
Found the website because it gave Bluelight discount. Delivered my new phone quickly. Recommend to everyone
November 7, 2022
Delivered so quickly and the “fair”…
Delivered so quickly and the “fair” grade phone is still in very good condition - perfect!
November 21, 2022
Sent me an email telling me the item…
Sent me an email telling me the item was back in stock, so I ordered it. Couple of days later order cancelled because no stock. Got refunded, but why send an email if you cannot fulfill the order.
November 22, 2022
Reply from SmartFoneStore
Hi Donald,
You would have received email notification of the cancellation and the reason, which was unavailable stock.
Our products tend to sell quickly from when we send out back in stock notification, so unfortunately if not quick enough they may be gone even before you see the email.
Kind Regards,
SFS
Quick service and good price
November 14, 2022
Great prices on the apple magic…
Great prices on the apple magic keyboards with touch ID and fast delivery too - would recommend to all
November 21, 2022
Superb value !!!
Superb value. I thought SmartFoneStore seemed too good to be true. I bought 2 keyboards at an excellent price, expected them to be graded and they were as new. Delighted !
November 16, 2022
The phone was as described and worked…
The phone was as described and worked fine, very pleased. This is the fourth time I have used Smart Fone Store and they hav'nt let me down.
November 8, 2022
Very Cheap
First They confirmed the order for almost a day and then cancelled just by saying their payment gateway asked them to cancel.
Ridiculous.
October 27, 2022
Reply from SmartFoneStore
Hi Muhammed,
As explained in our previous email to you, there were multiple security concerns surrounding your order. We have sent you another detailing this.
We reserve the right to cancel any order.
Kind Regards,
The SFS Team
Excellent service
Excellent service, as always. The phone was ‘good’ condition but I can’t see any visible issues and the battery is perfect. I would definitely recommend for used phones.
November 8, 2022
Excellent service
Excellent service. Product better than described and very fast delivery. I have no hesitation in recommending this company.
November 8, 2022
I paid for something that did not work.
I was supplied with an item that did not work. It was returned to Smartfone store but was not delivered. It got lost in the process. Nobody was to blame but customer service didn’t want to know. They weren’t able to give a straight answer to my messages just fobbed me off over and over.
I certainly won’t risk using this business again.
29th Dec
You said you would look into it and get back to me and as before nothing has happened. Confirming my review!
November 7, 2022
Unprompted review
Reply from SmartFoneStore
Hi Sally,
We are sorry to hear this. I can see you ordered through BackMarket, therefore all customer service is handled via them. So, we were not aware of this.
We will look into this and keep you updated.
Kind Regards,
The SFS Team
excellent excellent excellent
November 3, 2022
Terrible service
Terrible service , my order got cancelled without any reason . Emailed the sales team without any joy. 👎🏼
October 26, 2022
Reply from SmartFoneStore
Hi Vivian,
We are sorry to hear this. Your order was cancelled due our security system being unable to verify the payment. We see the email you sent on Saturday oddly bypassed our inbox and went to our spam folder, which is why you didn't receive a response. We apologize for the inconvenience and confusion caused here.
A refund was processed immediately when the order was cancelled. You should have received your refund by now, if not in the coming days.
Kind Regards,
The SFS Team
Great Phone - no fuss
A fast service. Efficient delivery and lovely phone exactly as described. Delighted.
October 24, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.