Cannot fault their pricing and their customer service - by far one of the best experiences I’ve had with an advisor in generals. Jamie helped me out with a query and spent time pulling together someth... See more
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Review summary
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Reviews shaping this summary
Excellent advice before purchasing via online chat. Already own Bose Quiet Comfort Ultra and wanted to know if the talk around the Sennheiser ADB 630 was justified to be that much better. I was told... See more
Company replied
I needed a new TV and being out of the loop for many years around TV technology I was so glad Cheltenham Smart Home Sounds were recommended to me by a friend. If you want great service, excellent pr... See more
Company replied
After selling my Sonos port I needed a new speaker for my lounge and one for my dining room. I had already identified the Sonos Era 100 and Sonos Roam 2 as my solution. Whilst waiting for the sale to... See more
Company replied
Company details
Information provided by various external sources
Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup and configuration of your Sonos product
Contact info
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Happy
Very good. Love my new purchase.delivery was next day. Great customer service made wrong choice of tv emailed them and replied back quickly. And found my purchase cheaper here. Would use again. Thanks
January 20, 2026
Unprompted review
Reply from Smarthomesounds
Hello Sean, thank you so much for this lovely review! We're so glad we could help with the TV and we hope to help again soon - SHS :D
Exceptional Service and Sound
Absolutely delighted with my purchase of the 2 x Sonos 100 speakers.
The team were fantastic to deal with — great communication throughout, friendly, professional and very easy to work with. The whole process was smooth from start to finish, with a quick turnaround and fast delivery.
The speakers arrived exactly as described and are excellent quality. I couldn’t be happier with both the product and the service. Would highly recommend and wouldn’t hesitate to buy from them again!
January 13, 2026
Unprompted review
Reply from Smarthomesounds
Hello Hannah, thank you so much for this lovely review! We're so glad we could have helped and we hope you're loving the new Era 100 speakers! All the best from the team here :D
Professionally handled
Bought an LG G5 TV from them in January. There were some hiccups with the delivery, but the staff at Smart Home Sounds were great to deal with throughout.
January 19, 2026
Unprompted review
Reply from Smarthomesounds
Hello David, thank you so much for this lovely review! We're so glad we could have helped and we hope you're loving the new TV :) - SHS
Faultless
Faultless, Oled TV purchase ,Customer Service and rapid delivery. Cant fault my experience.
January 15, 2026
Unprompted review
Reply from Smarthomesounds
Hello Roy, thank you so much for this lovely review! We're so glad you had a good experience and we hope you're still loving the new OLED! - SHS :)
Quick delivery and good communication
Quick delivery and good communication. The guys who delivered were super helpful and the box was in good condition
January 28, 2026
Unprompted review
Reply from Smarthomesounds
Hello Jo, thank you so much for this great review! We're so glad to hear the delivery went smoothly :) - SHS
First Order Delight
After selling my Sonos port I needed a new speaker for my lounge and one for my dining room. I had already identified the Sonos Era 100 and Sonos Roam 2 as my solution. Whilst waiting for the sale to go through the offers on both I seen on various websites had ended and both were showing full price almost everywhere. I found the best offer on a rival website but made contact via Smarthomesounds price match promise and they did indeed price match plus I got free Sunday delivery as they arrived the next day. Will definitely consider using again next time I need something they sell.
January 10, 2026
Unprompted review
Reply from Smarthomesounds
Hello Eddie, that's great news, thank you so much for the lovely review! It was a pleasure helping you, and we hope we can help again soon :D - SHS
Reply from Smarthomesounds
Hello Martin, thank you for this great review! We hope you're enjoying your order and we can't wait to help again - SHS :D
Brilliant Service and Knowledge
After a great phone call with Tom, I ordered a blue tooth record deck and blue tooth speakers from Smart Homes Sounds. It was delivered within 24 hours and soon set up. I am so pleased I followed Toms advice and the prices from this company. Definitely will buy any future hi fi equipment from them.
February 11, 2026
Unprompted review
Reply from Smarthomesounds
Hi Charles, Many thanks for your order with SHS and for taking the time to leave this lovely review! It's great to hear that Tom and the team provided some great advice and that you're pleased with our delivery timeframes. We look forward to helping with your next project and all the best in the meantime! - SHS
Customer Service like you deserve - unfortunately rare in this day and age.
Bought some Audio-Technica earphones in August 2025 which developed a fault in January 2026 - no sound from the right earphone. Contacted their customer service to discuss repairing/replacing under warranty and after a couple of messages back and forth they arranged for the product to be returned. Received an update a week after the return to confirm they'd been passed to Audio-Technica for testing and that the fault had been confirmed. Replacement received direct from Audio-Technica approximately a week after. Could not fault the customer service representatives or the service they provided. Would definitely recommend this company.
February 7, 2026
Unprompted review
Reply from Smarthomesounds
Hello Paul, thank you so much for your lovely review! We're so glad we could have helped and we hope you're back to enjoying your earphones! - Thanks :)
Excellent Customer Support
Great prices around Black Friday but even better support. I had an issue with a soundbar I ordered which appeared within around a month of ordering and it was replaced with absolutely no qualms.
Phone support is great, and Amelia in their Customer team was a massive help over email too.
Would definitely recommend for peace of mind about orders placed!
January 5, 2026
Unprompted review
Reply from Smarthomesounds
Hello Iain, thank you for this wonderful review!
We're so glad despite the issue with the soundbar that you still have a great experience, thanks fantastic to hear.
We hope we're able to help again soon :) - SHS
Excellent Company.
Absolutely outstanding business! I can't praise this company enough.
Excellent service from point of order through to delivery. I have since placed further orders for vinyl records and will continue to use this fantastic service!
February 2, 2026
Unprompted review
Reply from Smarthomesounds
Hello Neil, thanks for this great review! We're so happy to hear you're getting your vinyl fix, that's what it's all about!
Happy listening, and please get back in touch if you need anything :) - SHS
Great to deal with
All I can say is that the service and customer experience is great. We wanted to get back into vinyls but after such a long time we weren’t really sure what we needed or who to buy from. Although we’re from West Yorkshire we visited their showroom in Cheltenham. We are extremely pleased with our purchase and wouldn’t hesitate to recommend them.
January 5, 2026
Unprompted review
Reply from Smarthomesounds
Hello Janet, thank you for your kind review! We're so glad you came to visit us in Cheltenham and you found the experience great! That's exactly what we aim for. Please let us know if we can help again and thank you for being a valued customer! - SHS
Excellent communication
Excellent communication and service from Smart Home Sounds.
Great TV at a great price with fast delivery.
Many thanks
December 17, 2025
Unprompted review
Reply from Smarthomesounds
Hello Gavin, thanks for this wonderful review! So glad to hear that you're happy with your new TV - SHS :)
Rega Turntable.
Fast and very efficient delivery received within 24 hours.Extremely pleased with quality of the turntable.
December 15, 2025
Unprompted review
Reply from Smarthomesounds
Hi Colin, many thanks for the order and review! All the best for enjoying your new Rega turntable :)
Sonos Ace headphones
I purchased Sonos Ace headphones. The price was more competitive than Sonos direct or some other retailers. I was kept up to date the whole time, and delivery was quick considering the time of year. I wouldn’t hesitate to recommend Smart Home Sounds.
December 15, 2025
Unprompted review
Reply from Smarthomesounds
Hello Claire, thank you for this great review! We hope you're loving the new headphones! - SHS :D
Top quality, and very fast shipping
Purchased a Audio-Technica AT-LP60XUSB & Edifier R1280DB on the 15th Dec 25 arrived next day 16th with communication throughout the shipping process.
The audio equipment it self is top quality, with a sound which brings out the best in my vinyl
December 16, 2025
Unprompted review
Reply from Smarthomesounds
Hello Ronnie, thank you so much for this wonderful review! We are so happy to hear that you're loving the new set-up, that's wonderful news! - SHS :D
I purchased a stereo for a Christmas…
I purchased a stereo for a Christmas gift, it was surprised and very happy it arrive the next day.
It was package well, so no bumps or damage.
My husband was over the moon, the quality is really great. Our only problem is we need to buy something small part as it echoed back.
I am unsure if this is due to the speakers or the stereo.
Would definitely recommend
December 26, 2025
Unprompted review
Reply from Smarthomesounds
Hello there, thank you so much for this lovely review! We're so glad to hear your husband was so happy, and if we can help with any technical issues, please pop us an email on: info@smarthomesounds.co.uk - thank you - SHS :D
Reply from Smarthomesounds
Hello Jordan, thank you for this lovely review! All the best - SHS :D
Fast delivery and good price
Great range of products at a good price. I was happy with the ease of placing my order and then very impressed by the speed of delivery.
December 13, 2025
Unprompted review
Reply from Smarthomesounds
Hello Lorraine thank you for leaving us this great review! We're so happy that the delivery was quick - SHS :D
Fantastic company
Absolutely cannot fault this company. They were nothing but helpful throughout my purchase and made it so simple. Fantastic products, great prices.
December 12, 2025
Unprompted review
Reply from Smarthomesounds
Hello Gemma, thanks for this lovely review! We hope we can help you again soon :D - SHS
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