Smarthomesounds Reviews 

1,912
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff who provide great product information. Many appreciate the competitive pricing, often finding deals and lower costs compared to other retailers. Reviewers frequently commend the high quality of products, noting impressive sound and aesthetics. The fast and secure delivery, often with next-day options and good communication, is also highly valued. However, some customers also noted issues with products, such as items arriving damaged or developing defects, including a missing part in one instance. A few other people also felt that delivery times were not always met as promised, leading to inconvenience.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Customers consistently note positive experiences with product, praising the quality, sound, and overall... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive and good... See more

Service

Users describe positive interactions with service, consistently reporting excellent and great service from... See more

Order

Clients share positive opinions on order, frequently highlighting the speed and efficiency of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot fault their pricing and their customer service - by far one of the best experiences I’ve had with an advisor in generals. Jamie helped me out with a query and spent time pulling together someth... See more

Company replied

Rated 5 out of 5 stars

Excellent advice before purchasing via online chat. Already own Bose Quiet Comfort Ultra and wanted to know if the talk around the Sennheiser ADB 630 was justified to be that much better. I was told... See more

Company replied

Rated 5 out of 5 stars

I needed a new TV and being out of the loop for many years around TV technology I was so glad  Cheltenham Smart Home Sounds were recommended to me by a friend.  If you want great service, excellent pr... See more

Company replied

Rated 5 out of 5 stars

After selling my Sonos port I needed a new speaker for my lounge and one for my dining room. I had already identified the Sonos Era 100 and Sonos Roam 2 as my solution. Whilst waiting for the sale to... See more

Company replied


Company details

  1. Electronics Store

Information provided by various external sources

Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup​ and configuration of your Sonos product


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,912)

359 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic support - great result

I knew some of the items I wanted for a great music experience in my new home, but was not sure how I was going to achieve it as the house was an old farmhouse with wiring challenges. I went back and forth many times with Smart Home Sounds and each time a greater understanding was achieved on both sides, with a lot of patience on their part. I am really happy with the end result and would highly recommend them.

March 21, 2026
Unprompted review
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Reply from Smarthomesounds

Hello Teg, thank you so much for this wonderful review! We're so pleased we could help with your new home, it's always exciting to see these kinds of projects come through! Wishing you all the best - SHS :D

Rated 5 out of 5 stars

First purchase from Smarthomesounds

First purchase from Smarthomesounds and couldn’t be more happy, Excellent product at a very reasonable price and fast free delivery, what more can you ask for 👍

March 21, 2026
Unprompted review
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Reply from Smarthomesounds

Hi John,

Thank you for your kind review! We're pleased to hear that your purchase went smoothly!

All the best :)
SHS

Rated 5 out of 5 stars

Competitive prices and super fast…

Competitive prices and super fast delivery

March 21, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Stuart,

thank you for your review! We are glad you were pleased with our service and we hope you enjoy your new product!

All the best :)
SHS

Rated 5 out of 5 stars

Absolutely recommend this company

My daughters wanted to get a special present for their dad's 60th birthday and he is over the moon with the sound quality, aesthetics and user experience of the Pro -Ject T1 Evo Black turntable system.
Thank you Jamie for your time, patience and expertise. From start to finish this was a professional and reliable service with awesome customer service.
Very secure packaging on arrival..My husband is now enjoying his new toy..Thank you very much
Camille and girls

March 20, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Camille,

Thank you so much for your lovely review! We’re thrilled to hear your husband is enjoying his Pro-Ject T1 Evo turntable and We’ll be sure to pass your kind words on to Jamie. We’re delighted everything from service to delivery met your expectations and we hope to hear from you again!

All the best :)
SHS

Rated 5 out of 5 stars

Smart Home Sounds are Smart!

This is the 2nd time I have used Smart Home Sounds, and the reason I came back the 2nd time, is because the initial purchase was easy, they had a good price, the finance options were simple, straightforward, and effective. This time I wanted some information about the turntable I was buying, and upon that advice, I purchased it. Very good staff with excellent knowledge of what they are selling. Highly recommended.

March 17, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Colin,

Thank you for choosing Smart Home Sounds again, your continued support really means a lot to us! We’re so pleased to hear that both your experiences have been smooth and straightforward, from pricing and finance options to getting the right advice for your turntable purchase.

Thanks for your recommendation and enjoy your new setup!

All the best :D
SHS

Rated 5 out of 5 stars

Really good company to work with

Really good company to work with
,fast delivery and the best price on the net and a 6 year guarantee .set the system (sonos) at the weekend really good well pleased

March 18, 2026
Unprompted review
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Reply from Smarthomesounds

Hi John,

Thanks so much for your kind words! We're thrilled to hear you're happy with your Sonos system and that everything from price to delivery met your expectations. Enjoy your new setup!

All the best,
SHS :)

Rated 5 out of 5 stars

Highly Recommend

I’m so happy with my JBL Charge 6, fantastic price, excellent communication and delivery arrived so smoothly! Highly recommend this business, 10/10 service.

March 15, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Lisa,

thanks so much for the kind words! We’re really glad to hear you’re enjoying your JBL Charge 6
and It’s brilliant to know everything went smoothly from ordering through to delivery, and that our communication hit the mark as well!

All the best, SHS :)

Rated 5 out of 5 stars

Excellent service

Helpful and pleasant staff. Ordered speakers at 4pm and they arrived the following day. Excellent service.

March 12, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Tim,

Thank you for your kind words! We're really pleased to hear you had a great experience with our team and that your speakers arrived so quickly. We truly appreciate your support and hope you enjoy your new setup!

All the best,
SHS :)

Rated 5 out of 5 stars

Rega io amplifier and Kyte speaker bundle

I received lots of useful information that helped me with my purchase. Everything was compatible with my own system. All great and sounds great.

March 13, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Barry, Thank you for your kind feedback! We're really glad to hear the information was helpful and that everything worked seamlessly with your system. It's great to know you're enjoying the sound too, your support means a lot to us! All the best - SHS :D

Rated 5 out of 5 stars

New record player and amp package

Great product and service at the best bargain price I could fined very very pleased enough said!

March 14, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Charlie, thank you for your kind review! We’re delighted to hear you’re pleased with both the product and the value you received. Your support really means a lot to us! - SHS :)

Rated 5 out of 5 stars

Fast and good prices

Second time ordering from here. Fast delivery of quality Sonos products at great prices. Great service

March 10, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Tom, Thank you for your lovely review and for choosing Smart Home Sounds again! It means a lot to us to have your continued support, and we look forward to helping you again in the future! - best wishes, SHS :D

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Fast delivery. Great product with a great warranty.

March 17, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Jack, We're thrilled you had a great experience! Thanks for the 5-star review and for appreciating our service, fast delivery, and warranty.

All the best from SHS :)

Rated 5 out of 5 stars

Excellent buying experience.

When searching for a specific turntable, for my Grandson's Birthday present, Smarthomesounds was listed. I wasn't aware of their existence!
Their price was the same or less than other major sellers with the advantage of a £10 voucher for a first order.
I took advantage of the Paypal "Pay in three" offer and went ahead with the purchase.
Their website is very easy to navigate with lots of useful information for each product. The purchase went through without any problems and the included delivery was next day (Saturday).
I was informed, by e-mail, of the complete order progress, from start to finish.
I would highly recommend this business.

March 14, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Peter

Many thanks for your order with SHS and for taking the time to leave such a lovely review!

It's great to hear you enjoyed your shopping experience with us and we really appreciate your invaluable feedback.

We hope your Grandson has a great birthday and that he enjoys his present.

Please feel free to let us know if there's anything we can do to help with any future projects - SHS

Rated 2 out of 5 stars

Warranty issues

I purchased a Samsung Q80D QLED TV from Smart Home Sounds, which was advertised as including a “Free 5-Year Warranty.” Unfortunately, when I needed warranty support, the retailer refused to honour it, citing promotional terms and claiming it was my responsibility to register with Samsung within 90 days.
Despite sending emails explaining my situation, I received no helpful response, and no effort was made to assist me as a customer. This was extremely disappointing, especially given the cost and the way the product was advertised.
Thankfully, Samsung themselves repaired the TV promptly, replacing the backlight and main board, and the picture is now perfect. That said, my experience with Smart Home Sounds leaves me unable to recommend them, as they clearly don’t go the extra mile for customers.

February 1, 2026
Unprompted review
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Reply from Smarthomesounds

Hello Dave,

Thank you for taking the time to leave your feedback.

You mentioned that the free 5-year warranty was an important reason for choosing to purchase from us.

Where we advertise the extended warranty, we also display the warranty registration information in two separate places before checkout, including links to Samsung’s terms and conditions and instructions on how to redeem the offer, so you know before purchasing that you will need to redeem the warranty.

As part of Samsung’s promotion, the extended warranty must be registered directly with Samsung within 90 days of purchase. This requirement is set by Samsung and applies to all retailers participating in the promotion, and unfortunately retailers aren’t able to override or backdate registrations outside of this window.

Following your emails, our support team responded promptly and also liaised with Samsung on multiple occasions to see whether a goodwill repair could be arranged or if the warranty could be extended despite the registration window having passed. As the promotion is administered directly by Samsung, these decisions ultimately sit with them.

That said, we’re very pleased to hear that Samsung were able to repair your TV promptly and that everything is now working perfectly again. - SHS

Rated 5 out of 5 stars

Excellent customer service

Overall really pleased with the headphones I purchased. I needed to get back in touch as the headphone pads developed an issue. The customer service I received from Amelia has been excellent. She was super friendly, helpful and proactive in getting the issue sorted.

March 10, 2026
Unprompted review
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Reply from Smarthomesounds

Thank you for your kind review! We're really pleased we can help, If you ever need anything else, we're always here to help! - SHS :)

Rated 5 out of 5 stars

Great Product Prices!

Quality products with highly competitive prices! Free delivery on orders over £99, even to the Scottish Highlands! Easy to navigate website with excellent customer service and support. Expecting my order soon and feeling good!

February 27, 2026
Unprompted review
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Reply from Smarthomesounds

Thank you for the fantastic review! We're really glad you found our prices competitive and the website easy to use. If you ever need any help or advice, we're always here to help! - SHS :)

Rated 5 out of 5 stars

Excellence perfected

Excellent website that showcases their products passionately. Clear photos with concise information help guide you to the perfect match. Prices are market beating and delivery was fast and well packaged. The feeling that your purchase is paramount to the business and the genuine care that is shown makes you want to be a loyal customer. Excellent service all round.

March 2, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Jeph,

Thank you so much for this amazing review! We're over the moon to hear that our website and product placement has made a positive impact on your buying experience!

Take care and speak soon!
SHS :D

Rated 5 out of 5 stars

Helpful

Helpful, friendly and knowledgeable staff.

March 8, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Ronnie, thank you for the lovely review! We're so glad to have helped :) - SHS

Rated 5 out of 5 stars

Smart home Sounds made it very easy to…

Smart home Sounds made it very easy to make my purchase , I paid with Apple Pay & I had full support every step of the way , the customer support is flawless SHS go out of their way to support your purchase .

my purchase was dispatched within a couple of hours & arrived the next day via DPD , I was able to track the package so knew exactly when it would arrive at my door .
the price is always very competitive , They stock the very latest kit & all the major brands I won't shop anywhere else .

Their you tube videos are very in depth & informative & go a long way to help your purchase decision .

March 2, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Stuart, thank you for a great review! We're really happy that your purchase was smooth and we hope we can help you again! - SHS :)

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