I ordered a sleigh cot bed with mattress for around £300 using the “no rush” delivery option, happy to wait a couple of weeks. After about a week, delivery was confirmed, only to then be told... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tried a cheaper pump and was rubbish. Bought this and honestly was a breeze pumping up the tyres, even with the awkward angle. Handy it was small and compact
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... See more
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... See more
Company details
Information provided by various external sources
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Contact info
4.1
Great
387 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
top jonny banana site
April 1, 2023
Unprompted review
Quick and easy 😌 👌
March 28, 2023
Very good service and quick delivery
Very good service and quick delivery, would recommend!
March 26, 2023
I can't fault this online store to be…
I can't fault this online store to be honest, although I haven't been happy with my purchase (stroller arrived scratched) they were very quick to sort out a replacement frame from kinderkraft directly. Unfortunately the stroller just wasn't what I had hoped, with poor stitching and other niggles. Once we had got over a miscommunication between myself, this store and kinderkraft the store were quick to arrange collection for refund.
Kinderkraft however, I wouldn't purchase again and don't care much for their customer service.
March 28, 2023
Unprompted review
Happy Customer!
Bought the pram for travelling. Very lightweight as stated, easy to assemble and fold. We are not using the pram until we go abroad but have pushed it about the house and haven’t found any fault in it. Good value for money and received the pram very quickly.
January 10, 2023
Ordered and delivered on time
January 5, 2023
Great customer service
November 10, 2022
Unprompted review
good service
November 10, 2022
Unprompted review
easy to use website
easy to use website, lots of payment options which always help, quick delivery
November 1, 2022
Unprompted review
Puss with partial.ly it wasn’t stated…
Puss with partial.ly it wasn’t stated that you didn’t receive the items until after all was paid. So I cancelled it. reordered the pram and it arrived next day it’s lovely.
But I never received my refund from them from the cancelled partial.ly order. It’s left me with nothing in the bank I’m not happy and they don’t seem concerned.
EDIT
I got in touch with smart kid store regarding partial.ly and they assured me they’d look into it. Which they did do and I got my refund the next day. They also kindly refunded 5% of my order as a good will gesture. Which was very kind. Thankyou so much for good customer service. Would shop here in the future.
November 7, 2022
Slight mistake with the order
Slight mistake with the order
One phone call and the problem was sorted, excellent service
October 7, 2022
Delivery was when they said it would…
Delivery was when they said it would be. Driver sent a delivery time estimate also.
Love the stroller. Just what I wanted and exactly as shown online.
November 1, 2022
I purchased the Graco Move with Me…
I purchased the Graco Move with Me swing and canopy Stargazer.
I was able to follow once despatched and was notified what day and time.
The swing it’s self was very sturdy easy to assemble and it only took about 5 minutes to get it up and running.
I really liked this swing and would certainly recommend.
October 23, 2022
Unprompted review
Have shopped here many times and cannot…
Have shopped here many times and cannot fault the service, easy website to use lots of payments options and quick delivery with good communication
October 17, 2022
Unprompted review
Excellent service will definitely be…
Excellent service will definitely be back
October 18, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.