Smart Kid Store Reviews 387

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I ordered a sleigh cot bed with mattress for around £300 using the “no rush” delivery option, happy to wait a couple of weeks. After about a week, delivery was confirmed, only to then be told... See more

Rated 5 out of 5 stars

Tried a cheaper pump and was rubbish. Bought this and honestly was a breeze pumping up the tyres, even with the awkward angle. Handy it was small and compact

Rated 5 out of 5 stars

Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... See more

Rated 5 out of 5 stars

Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... See more

Company details

  1. Baby Store

Information provided by various external sources

Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.


Contact info

4.1

Great

TrustScore 4 out of 5

387 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Customer service good but had to chase a few times.

Overall the items arrived within 2 weeks and I am still waiting on the last item to arrive which has been dispatched now. If you want to save money then it's a great shop to shop top brands. Just be prepared to chase for items that should have arrived with the order to begin with if you ordered a 6-piece set. Customer service girls are really good, prompt and got back to me to resolve matters quickly.

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

WOW..AMAZING..

Wow, this company are fantastic. I contacted customer care before ordering, to clarify a few things, response was quick and helpful.. Order arrived on time, but an issue with delivery company, (item missing, but driver had left it on van) which was resolved and delivered later the same day...100% recommend smart kid store, and their fantastic customer care...THANKYOU..

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great products, great prices

Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20 working days. There was a manufacture problem with this ordered and Smart Kid Store promptly sorted out the issue and sent a replacement within 2 days. Would recommend just pick the correct delivery option for your needs.

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

Time scale was up to 14 days

Time scale was up to 14 days, it is 3 weeks already and still did not received the item or at least the update about my order. Do not recommend. Will never buy anything here again.

August 13, 2022
Rated 1 out of 5 stars

Still haven’t received my order…

Still haven’t received my order delivery said 5-10 days

August 11, 2022
Smart Kid Store logo

Reply from Smart Kid Store

Dear Helen Coffey

Thank you for taking the time to post your review and we are sorry that you are not happy with the service. We can see that the delivery timescale on your order takes this until tomorrow which is the 10 working days. We can also see however that the item was dispatched on the day that you ordered it as per the tracking provided. We can also see that it has been out for delivery on 3 occassions and the latest status is as follows

Your parcel is being held securely at our depot and we have advised the addressee that it needs to be collected

It looks as though you may have eneterd your address incorrectly when placing the order but please can we advise you to contact parcelforce asap as otherwise they may return this to us.

Please also feel free to contact us as hello@smartkidstore.com if you have any further concerns

Kind regards

The Customer Service Team

Rated 1 out of 5 stars
Smart Kid Store logo

Reply from Smart Kid Store

Hi Jill Lewis

Thank you for posting your review, you won't have received your item as yet as the delivery timescale is 7-14 working days as per the information on your receipt. So far it has been 8 working days, the courier will therefore contact you over the next week to arrange the delivery

Please let us know if we can be of further assistance

Kind regards

The Customer Service Team

Rated 5 out of 5 stars

Highly recommend this lovely company

Highly recommend this lovely company. I decided to order the joie double (after a bottle of wine) and didn't realise it was pre order only for end of September, I noticed the next day when checking emails etc. I needed it ASAP in time for holiday 🙈🤦‍♀️ so I messaged their customer services and explained what I had done, the lovely lady who emailed me back checked and said they had a few left from a previous shipment & had the warehouse sort and send me one the next day. Thanks again for fixing my stupid mistake and for doing it so quickly!!

August 9, 2022
Rated 1 out of 5 stars
Smart Kid Store logo

Reply from Smart Kid Store

Dear Rod Boyd

Thank you for taking the time to post your review and we are sorry that you are unhappy with the service, we can see that you selected the free no rush delivery option at checkout but don't worry as the item will be with you well within the delivery timescale selected.

Please don't hestitate to contact us if we can be of further assistance

Kind regards

The Customer Service Team

Rated 5 out of 5 stars

Bought a double stroller

Bought a double stroller. They have the best prices on the market and delivery was pretty quick.
I had a slight issue with payment but the customer service was very helpful and immediately resolved it. I would definitely recommend this website and buy from here again.

June 30, 2022
Unprompted review

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