I ordered a sleigh cot bed with mattress for around £300 using the “no rush” delivery option, happy to wait a couple of weeks. After about a week, delivery was confirmed, only to then be told... See more
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Tried a cheaper pump and was rubbish. Bought this and honestly was a breeze pumping up the tyres, even with the awkward angle. Handy it was small and compact
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... See more
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... See more
Company details
Information provided by various external sources
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Contact info
4.1
Great
387 reviews
Hasn’t replied to negative reviews
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Delivered when originally said it would…
Delivered when originally said it would be but l changed delivery date and it was acknowledged but not adhered to. But would buy from them again
June 28, 2022
False information about delivery..
False information about delivery..
I have ordered the 5 of June 2022 stroller,
still not despatched, every time I call they
given me false information about the
delivery.I'm very disappointed.
June 28, 2022
Reply from Smart Kid Store
Dear Muna Mohamud
Thank you for taking the time to post your review and we are sorry that you are not happy with the service. As per the information on your order this was a pre-order and the stock was not available when you made the purchase. As with any pre-ordered item we can never 100% guarantee the arrival date due to a number of issues. These have now arrived but we can see that you have elected to cancel the order.
Kind regards
The Customer Service Team
The product was great and very happy…
The product was great and very happy with it but I suggest you don't use Hermese to deliver as no tracking system and no notification when it was arriving and left at doorstep for potential theft.
June 23, 2022
Super fast delivery on the new buggy…
Super fast delivery on the new buggy for my granddaughter
And she loves it
June 18, 2022
Excellent service and products
June 17, 2022
Unprompted review
Ordered my child’s cot from the smart…
Ordered my child’s cot from the smart kid store took them four days to send me an email to state they can’t deliver it to my address, when ordering it asked me for my postcode and it was accepted for postage, now I have to wait god knows how long for a refund,
Then had the cheek to ask me to sort out my own delivery for them to send it shocking
June 15, 2022
Unprompted review
Reply from Smart Kid Store
Dear Alexandra MacPatrick
Thank you for taking the time to post your review and we are sorry that you weren't happy with the cancellation. As per the delivery details on our website, unfortunately we are unable to ship heavy items such as Nursery Furniture to Northern Ireland and we do ask customers ot contact us before placing orders. Due to the ferry journey the couriers do charge a lot to ship furniture to your location. We did as we would do normally and asked if you had any onward freight forwarders that you wanted to use as some customers take this option. We can see that the item was refunded within our 2 working days policy.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
I got my order after a review was made…
I got my order after a review was made and was happy they delivered my product as promised. Thank you
June 14, 2022
Unprompted review
Still haven’t received my high chair…
Still haven’t received my high chair despite paying postage for quicker delivery. Email saying it would arrive today but having checked with dpd looks like Monday. Very disappointed with the service
June 10, 2022
Reply from Smart Kid Store
Hi Ruby Whitelaw
Thank you for taking the time to post your review and we are sorry that you are not happy with the service, the delivery timescale that you paid for takes this up until Tuesday next week so don't worry it will be with you within this time. We can see that we have provided the tracking so please do keep an eye on this.
Please don't hesitate to contact us if you have any further concerns
Kind regards
The Customer Service Team
Giraffe
Fantastic product excellent service good value for money bought this for my granddaughters 1st Christmas I know she will just love it
June 9, 2022
amazing company very happy with…
amazing company very happy with everything I've ordered 😊
June 9, 2022
Great service fast delivery
June 8, 2022
Delighted with the Hauck Buggy I bought…
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes complete with a rain cover. Love the Winnie the Pooh design on the seat too.
Great communication from Smart Kids Store too. Kept me updated at all times regarding delivery. Fab service all round. Thank you so much. Highly recommended.
June 3, 2022
excellent website
excellent website, easy to use, clear delivery timescale, easy checkout with lots of pay later payment options, free gift also as we spend over £200
June 2, 2022
Unprompted review
Still not despatched!!
Delivery times stated 3-7 days.. its now 8 days since ordered and its not even been dispatched yet.
June 2, 2022
Reply from Smart Kid Store
Dear Janine Lawson
Thank you for your review and we are sorry that you are not happy with the delivery timescale. As you have stated the delivery timescale is up to 7 working days which takes this up until next Tuesday as it has only been 5 working days so far. As per the delivery page as you live in Northern Ireland there is also an extra 2 working days due to the ferry crossing, therefore you will receive your item by next Thursday.
Please don't hesitate to contact us at hello@smartkidstore.com if you have any further questions
Kind regards
The Customer Service Team
Great price for obaby cot bed
Great price for obaby cot bed, delivered promptly and with free mattress protector.
May 30, 2022
Delivery was super quick!!
May 30, 2022
Unprompted review
excellent service thank you
May 28, 2022
False information about delivery
Unfortunately when I called costumer service been given false information about delivery time which lead me into cancellation of order and asking for a refund, plus due to not enough time to order item elsewhere i will have to use old stroller for my trip.
May 27, 2022
Reply from Smart Kid Store
Hi Simona
Thank you for taking the time to post your review and we are sorry that you were not happy with the service. Having reviewed this and listened to the phone call you made we can confirm the following. This item is a pre-order for when it was due back into stock today. The availability date was shown on the front of the item page as the 27th May, there is then the delivery timescale. We can see that you phoned earlier in the week and were told that it was due back into stock in three days time, we understand that you understood this to be delivered to you in three days time. Please accept our apologies if there was any confusion.
Kind regards
The Customer Service Team
Pram universal adaptors
Second time I buy from this store and products, service and delivery is outstanding. Highly recommended.
May 23, 2022
Good experience really liking the many…
Good experience really liking the many different payment options at what is an expensive time
May 15, 2022
Unprompted review
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