What an amazing service applied on the 10 had a message saying approved today I cannot thank smart money for such help. Keep up the good work
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See what reviewers are saying
excellent customer service. had a problem with the app today completely an application, so i called in the staff member was very patient and helpful fixed the problem right away and stayed on the phon... See more
I've just had a major underpayment from work and universal credit. As a single mum, with Christmas less than a week away, it was all becoming so overwhelming whilst waiting for a reconsideration from... See more
I applied for the family loan thinking it would be simple to be granted to me as the payments are taken directly from your child benefit. This was not the case, I was denied on the basis of my cre... See more
Company details
Written by the company
Smart Money Cymru Credit Union provides straightforward, affordable financial services to anyone living or working in Caerphilly, Blaenau Gwent and Newport.
Contact info
64-66 Cardiff Road, CF83 1JQ, Caerphilly, United Kingdom
- 02920 883751
- info@smartmoneycymru.co.uk
- smartmoneycymru.co.uk
4.4
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have been a member of smart money…
I have been a member of smart money Cymru for 11 years, highly recommended! Professional, friendly staff and always willing to go above and beyond.
August 17, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Amy,
Thank you for taking the time to review Smart Money Cymru Credit Union. It's fantastic to see that you have been a long term member of ours and you are so happy with the service you have received during this time.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
I have saved with smart money cymru for…
I have saved with smart money cymru for over 10 years lovely professional friendly staff and a big thank you to abbie for sorting my loan today excellent customer service, would highly recommend to start saving with smart money . Thank you 👍
August 16, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Janine,
Thank you for taking the time to review Smart Money Cymru Credit Union. It's wonderful to see your have been a member of ours for such a long time and you would recommend us. Your comments about Abbie are great and I will make sure that she sees them.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
The loan application was so easy to…
The loan application was so easy to fill in and was super surprised when I got a phone call within 15 minutes of submitting the application. Abbie who I spoke to was so lovely and guided helped me through the process of signing forms online etc.
August 16, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Jade,
Thank you for taking the time to review Smart Money Cymru Credit Union. We are so happy to hear that you received a decision on your application so quickly, as we do try to get decisions to members as quick as possible. It's also lovely to see that Abbie was so helpful when you spoke to her.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Excellent customer service
Been a customer for years and the service has always been excellent. Recently applied for a loan and was approved within hours, I spoke to Abbie who was very helpful and friendly. Online application was easy to complete, 5 star service.
August 14, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Adam,
Thank you for taking the time to review Smart Money Cymru Credit Union. It's wonderful to see you have been a member for a while and your comments about Abbie are fantastic-I will make sure that she sees them. It's great to hear that you found our online application easy to use and you are happy with the service you received.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Always a great service
Been with this company for years and can't recommend it enough.
August 13, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Danielle,
Thank you for taking the time to review Smart Money Cymru Credit Union and for being a member for quite some time. It's wonderful to see that you would recommend us.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Absolutely amazing service
Absolutely amazing service, Zoe was so helpful today it was all complete in less than 3 hours. Thank you very much
August 12, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Claire,
Thank you for taking the time to review Smart Money Cymru Credit Union. It's great to see that you were happy with the service you received from Zoe and I will make sure she sees your lovely comments.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Applied this morning for a loan to…
Applied this morning for a loan to cover funeral expenses after loosing my mother and was granted within half hour Zoe and Matthew was extremely helpful and understanding I’ve been a member for over 15 years and they have been a god send in difficult times the Caerphilly branch are amazing
August 12, 2021
Unprompted review
So easy to apply and open a account
So easy to apply and open a account. Staff are friendly an the whole process was easy an quick.
August 12, 2021
Unprompted review
The whole team were fantastic
The whole team were fantastic. We had drama with my bank but Abbie was great throughout the whole process and was patient whilst waiting for documents.
August 12, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Tasha,
Thank you for taking the time to review Smart Money Cymru Credit Union.
Abi is great isn't she! It's lovely to hear that you are happy with our application process and we were able to help you resolve your issue with the bank. We are always willing to help our members through any stage of their application with us and no issue or question is ever too much for our team.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
I would like to thank Abby and Zoe at…
I would like to thank Abby and Zoe at the Caephlly branch for all their help today. Two lovely ladies really helpful and went above and beyond to help us with our loan application.
August 11, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Susan,
Thank you for taking the time to review Smart Money Cymru Credit Union. It's wonderful to hear that you've had such great experience with our Underwriting Team, I will make sure that they see your fantastic comments about them, as they really do go above and beyond for our members.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Just applied for a loan to start a…
Just applied for a loan to start a burger van business and abi helped me through the process she was absolutely great phoning me back to help me with a few problems I encountered just want to say thank you for ur help ur a credit for smart money Cymru
August 10, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi,
Thank you for taking the time to review Smart Money Cymru Credit Union. It's wonderful to hear that you've had such great experience with Abi, I will make sure that she sees your fantastic comments about her. She really is a credit to the team.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
I cannot thank this credit union enough…
I can't thank this credit union enough for what they've done for me. I only applied yesterday afternoon to join to save and for a consolidation loan, by 9.10 this morning it was approved and all my money worries have literally vanished over night. Online application was easy and not long after Carol phoned me to welcome me to the credit union. This was such a lovely call and her friendly manner put me at ease. Not long after this Zoe called me to explain what I needed to provide so they could pay my creditors directly. Zoe was also wonderful; so friendly and understanding. Zoe dealt with numerous emails from me with different bits and bobs and organised them her side (this must have been a nightmare which I kept apologising for as I sent so many but nothing was too much trouble for Zoe). This morning at 9.10am Zoe phoned me to say my loan was approved and what the next steps were. Zoe has kept me in the loop with everything including payments she has put through to my creditors. Her understanding nature and friendly personality have really made this process a nice one for me. Zoe is a credit to Smart Money Cymru Credit Union.
August 10, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi G. Lewis,
Thank you for taking the time to review Smart Money Cymru Credit Union. We're over the moon with this fantastic review of our team, especially Carol and Zoe (who like you say are amazing!) from start to finish. We really do try to do that little bit extra for our members, by giving them a personalised welcome into our community. Nothing is ever too much trouble for our team and they are always willing to help with any question-big or small, so our members understand our processes from the start.
It's also amazing to hear of how we able to help you with your finances and we hope that you start to feel more of the benefits of consolidating your payments into one affordable monthly payment soon.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Blackwood branch- rang this morning as…
Blackwood branch- rang this morning as I forgot my pass code for online Ceri was was friendly and went out of her way to help me, cant thank her enough. Also applied for a loan top up and Abi who processed it kept me updated with phone calls, really polite on the phone. Couldn't recommend these girls in blackwood branch, nothing was to much trouble for them.
Thank you
Natasha
August 6, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Tasha,
Thank you for taking the time to review Smart Money Cymru Credit Union.
We try to keep our members informed at every stage of the application, so they know our processes from the start and it's wonderful to hear of your experiences with our team. Kerry and Abi always go above and beyond for members, no matter what the query and we're glad to hear you're back online and keeping up-to-date with your balances.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Easy to apply fast decision excellent customer service
Fast and easy to use decision within a very short time. Excellent customer care thank you for getting my finances on track Abbie and Zoe your stars
August 5, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Barcoe,
Thank you for taking the time to review Smart Money Cymru Credit Union.
We do our best to get decisions to members as quickly as possible, so it's amazing to hear that you are impressed with the ease and speed of our processes. You're right, Abi and Zoe really are stars and I'll pass on your lovely comments to them.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Amazing service and quick decision from…
Amazing service and quick decision from Abbie and Zoe. thanks both.
July 29, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi James,
Thank you for taking the time to review Smart Money Cymru Credit Union.
We do our best to get decisions to members as quickly as possible, so it's amazing to hear that you are impressed with the speed of our processes and the Underwriting Team.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Abbie and Zoe
Abbie and Zoe - fantastic, fast, friendly and efficient. Would be happy to deal with anyday :)
July 27, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Alison,
Thank you for taking the time to review Smart Money Cymru Credit Union.
What lovely words you've used to describe our Abi and Zoe. They really are that and more! I'll ensure that they see your lovely comments about them.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
i applied for a loan yesturday by 11…
i applied for a loan yesturday by 11 clock 2day i got a phone call to say iv been approved
July 26, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Paula,
Thank you for taking the time to review Smart Money Cymru Credit Union.
We do our best to get decisions to members as quickly as possible, so it's amazing to hear that you are impressed with the speed of our processes. We've spent a lot of time improving the service we offer to members over the last year and it seems like it's paid off when we get reviews like yours.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Long standing customer
I’ve been with this branch for a few years now, they’ve always been extremely helpful. They offer lots of advice and also encourage you to save as well as if you need to borrow. I find their application process very efficient now it’s moved online, and someone always answers promptly when I email. Also handy that I have an online account to check payments and amounts saved/borrowed. Overall I wouldn’t hesitate to recommend the team here and the service, they’ve really helped me a lot over the last few years.
July 24, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Kelly,
Thank you for taking the time to review Smart Money Cymru Credit Union.
We've spent a lot of time improving the service we offer to members over the last year and it seems like it's paid off when we get reviews like this. Like you've said, it is just as important to us that we encourage our members to save as well as lend from us, so it's good to hear we've got it right for you and you would recommend us to others.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
Fantastic interest rate and customer…
Fantastic interest rate and customer service, application submitted this morning, the loan approved with cash in bank by afternoon.
July 22, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Martin,
Thank you for taking the time to review Smart Money Cymru Credit Union.
It's fantastic to hear you are impressed with our interest rates and customer service, as well as the speed of our decision and payment to you. As you know, we are much better for our local community than some other lenders and try to help everyone that joins us, so they too can access affordable loans.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
I applied for a loan today and within 2…
I applied for a loan today and within 2 hours I got a call back saying they have approved my application thank you very much for all your help today , your team are so polite over the phone too . Thank you
July 22, 2021
Unprompted review
Reply from Smart Money Cymru Community Bank
Hi Samantha,
Thank you for taking the time to review Smart Money Cymru Credit Union.
Here at SMCCU, we have spent a lot of time improving our members' access to fair, affordable quick finance and it's great to see that you have had your decision quickly. We are so proud of the Customer Service we offer too, so it's great to see that you are impressed with the team too.
We're also on Facebook, so please like our page to keep up to date with new products and information.
Best wishes,
Terri
SMCCU
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