Smartpackaging Direct Reviews 12

TrustScore 3 out of 5

2.8

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Company details

  1. Packaging Store

Written by the company

Smartpackaging.direct, a rapidly growing packaging supplier, is one of the UK's top resources for high-quality packaging materials, industrial packaging, as well as packaging supplies for moving house. We offer next working day deliverey if ordered before 4pm. We sell the following products: cardboard boxes, buuble wrap, tape, moving kits and packaing paper.


Contact info

2.8

Average

TrustScore 3 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I needed a supplier of cheap moving…

I needed a supplier of cheap moving boxes for a recent move across Ipswich. I didn't have anyone local, so it was a toss-up between Amazon and Smart Packaging Direct. In the end, I went with the smaller business and still got next working day delivery of double walled moving boxes and some other packing material, which was perfect.

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 1-2 bedroom package to include…

Ordered 1-2 bedroom package to include small medium and large boxes. Arrived with only small boxes big enough to only store knives and forks for example not a two bed flats contents. Have sent pictures in and now being ignored. Spent a lot of money and very angry

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer care

After part of my delivery went missing with the courier, the team at Smart packaging Direct were quick and efficient at sending out the balance of the order to me.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Move boxes

Not bad, ordered the large XXL boxes and other supplies. The only problem is that the boxes don't have handles, but otherwise pretty good.

January 1, 2024
Unprompted review
Rated 2 out of 5 stars

Bad quality box

I bought some “double strength large moving boxes” and found them to be very fragile. You could easily punch a hole in the box with your finger nail. I think their prices are cheaper for a reason.

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Not next day delivery as paid for

I ordered some packaging and paid a large some of money, almost as much as the cost of the items ordered for next day delivery.
The items did not arrive the next day after I waited in for the parcel to arrive.
If you charge the price for next day delivery then PLEASE deliver it the next day!
Also the contact email address does not work which may have saved this review being so low as I may have been able to sort the problem with the company.

November 20, 2023
Unprompted review
Smartpackaging Direct logo

Reply from Smartpackaging Direct

Hi, I am sorry but this review is incorrect. Our email address works perfectly fine. I think as well you may have ordered after the 3pm deadline as listed on the website for next-day delivery. Please call me on 07898737495 to resolve this. Kind regards, Chris

Rated 1 out of 5 stars

Still waiting for my packaging after 3…

Still waiting for my packaging after 3 days when i wanted next day delivery and said it would be here today. No one replying back to tell me what happening. Also can't send message to them on here as it says 'could not be delivered.' Now i want a refunded. Would not recommend anyone.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Needed boxes and tape for moving home…

Needed boxes and tape for moving home and came across Smartpackaging.direct with their ready-made kits. Perfect for what we needed. Products were exactly as described and delivery was super quick.

September 16, 2022
Unprompted review

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