Smart Pet Devices Reviews 186

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent product. Easy to use for me and my gremlin pooches. They mastered it in a day but it took me a couple more to learn about the locking device. This is only because I didn't read the instru... See more

Rated 5 out of 5 stars

Ordered Sureflap Microchip Cat Flap Dualscan Connect With WiFi Hub Bundle -App Controlled Cat flap. Arrived quickly and as described. Cheaper than any other website by around £60 at the time of purcha... See more

Rated 5 out of 5 stars

Fitting of the door was done by a local glazing company as it went into a double glazed conservatory door and the whole glass panel had to be replaced with the hole for the dog door cut into it. Onc... See more

Rated 5 out of 5 stars

Catflap arrived quickly. Exactly what we wanted to allow 2 cats free access and the kitten to stay inside. 1 cat has mastered the new catflap. The other one doesn't like the clicking noise but we ar... See more

Company details

  1. Pet Store

Written by the company

Smart Devices For Your Pet, We Supply Smart App-Controlled Microchip Cat Flaps, Pet Doors, & Pet Feeders. Classic Microchip Cat Flap, Pet Camera`s, Self-Cleaning Litter Boxes, Large Dog Doors, Clear Cat Flaps, We Offer Advice & Guidance On Which Product Best Suits Your Cat, Dog & Home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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Rated 5 out of 5 stars

Really good shop!

Really good shop! Despatched and delivered items really quickly and have a good range of smart pet products.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

So happy with the excellent service

I was so happy to find that you had stock of the Sureflap Microchip Cat Flap Connect when they were out of stock everywhere else. Great service and fast delivery. Can’t wait for my cats to use it when it is installed in our back door. I will send a photo when it is installed. I would highly recommend this company.
Many thanks to you.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

very efficient company would highly recommend

We purchased this cat flap as it was already recommend to us, came very quickly with lots of emails to update us on progress , as it was going into a double glazed door we had to get a glazier to do the work , the glazing was fitted after a couple of weeks looks fantastic, it's just day one for our two furbaby's trying to use , as the back door been open all summer , very pleased with the whole system of how the cat flap works and very pleased with the company we used to purchase it from .

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Microchip catflap

Catflap arrived quickly. Exactly what we wanted to allow 2 cats free access and the kitten to stay inside.
1 cat has mastered the new catflap. The other one doesn't like the clicking noise but we are persevering. The kitten has already worked out what to do before she's even allowed to use it.

October 12, 2021
Rated 5 out of 5 stars

Great supplier

Great supplier, kept me informed and delivered quicker than I thought. The cats aren’t sure of the cat flap but will get used to it I am sure

October 3, 2021
Unprompted review
Rated 5 out of 5 stars

Always great service from Smart Pet…

Always great service from Smart Pet Devices, quick delivery and a great choice of good quality products - highly recommended

September 23, 2021
Smart Pet Devices logo

Reply from Smart Pet Devices

Thanks for choosing us again and supporting our little business. Glad we can help.

Rated 5 out of 5 stars

Reliable Company

My first time purchasing from Smart Pet Devices. I ordered a transparent cat flap, which had all the information needed, providing measurements, a good description, had plenty of photographs, and was a very good price. I paid for the premium delivery service so would have expected next day delivery, but nevertheless it still arrived in good time (2 days). I will certainly come back in the future, and recommend to others. Keep up the great work.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Money well spent

Pet flap is fabulous,money well spent, my Jack Russell can go in and out when ever he wants and I don't have to keep getting up and down to open the door for her, highly recommend it

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Arrived really quickly and the device…

Arrived really quickly and the device is relatively simple to set up and has been great to see how often our two cats go in and out using the flap. The adapter kit was perfect and it was all installed really easily. Great service from smart pet devices.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent dog door for my double glazed…

Excellent dog door for my double glazed patio door. Have had one of these for a good few years and this is a replacement. Quick and easy to change over and my little dog finds it super easy to use. Delivery was next day and we’ll packaged, can’t recommend enough.

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Really happy with my new Pet Door Connect

Really happy with my new Pet Door Connect. Arrived very well packaged also arrived so quickly. The price was also a lot cheaper than other shops & websites. I did have a little query which I emailed them & straight away they called me back on my mobile. Very reassuring indeed & will definitely be using them again. Absolutely brilliant…Thank you 😻

July 27, 2021
Rated 2 out of 5 stars

Quick delivery of sureflap microchip pet but…

Quick delivery and pet flap good but wondering if the extra hub to tell you when your pet was in and out was really worth it. It really isn’t reliable at picking up our cats activity.

July 23, 2021
Smart Pet Devices logo

Reply from Smart Pet Devices

That's unusual, sorry to hear that Fiona. It will be covered by the 3 year warranty though, so best thing to do is to give Sureflap a call as they are the manufacturer of the cat flap, so the warranty lies with them. The number to call is 0800 0124511. They have a fab customer care team there and will be able to help you. Thanks, Sarah

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