I had to get an ephoto with a digital code done for France. As I was travelling outside the country at that time, I thought it would be impossible to do so as you normally need to get this done in an... See more
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Disappointing. I had to retake the photo over 6 times, the AI continuing to crop the picture in a way that your own system rejects. Every time, I took the picture differently, the output was the same... See more
Company replied
I have used this app several times, both for French residence visas and for the renewal of my British passport. In all cases, the photos are reviewed, redone if necessary and reviewed again until comp... See more
Company replied
Used for photos for 3 UK passports - once all were confirmed OK by the app (had to retake a few times until we got it right) very easy to use the code when applying for passports and no issues with ac... See more
Company replied
Company details
Written by the company
We provide compliant passport photos globally. Smartphone iD is the ideal solution for official online document applications, with double validation by AI and expert review. It’s your go-to choice if you're unsure about size and requirements and want a reliable, ready-made solution. A free version is available for informal documents that don't require expert validation.
Contact info
38 Rue Servan, 75011, Paris, France
- contact@smartphone-id.com
- smartphone-id.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchase their driving licence photo…
I purchase their driving licence photo check service. The service didn’t work well for me on this occasion but they refunded me with no fuss. Great service from their customer service team and clear and transparent communication. Very happy customer.
December 16, 2025
Unprompted review
Reply from Smartphone iD
Hello,
We always do our best to help our customers.
Thank you so much for your confidence 🙂
See you soon!
The Smartphone iD team 💚
Reply from Smartphone iD
Hello,
Thank you so much for your positive review 🙂
See you soon!
The Smartphone iD team 💚
Reply from Smartphone iD
Hello,
Thank you so much for your positive review.
See you soon!
The Smartphone iD team 💚
The app was easy to use but the 1 star…
The app was easy to use but the 1 star is due to the fact that they use AI to edit your photo. I wouldn’t recommend this app. Passport photos are not accepted if they are edited using AI.
December 11, 2025
Unprompted review
Reply from Smartphone iD
Hello,
We apologise for the inconvenience. This was an exceptional internal error, which has now been resolved.
We remain at your disposal.
Kind regards,
The Smartphone iD team 💚
Reply from Smartphone iD
Bonjour,
Merci beaucoup pour votre retour positif 🙂
A bientôt !
L'équipe Smartphone iD 💚
Reliable and efficient!
I discovered this app during Covid and have been using it ever since whenever I need ID photos. It’s very easy to use, the photos have always been accepted, and it’s especially helpful for children and baby ID pictures - when you often need more than one try to get it right! I would highly recommend it to anyone looking for a reliable service with fast home delivery
December 10, 2025
Unprompted review
Reply from Smartphone iD
Hello,
Thank you very much for your review. It's very comfortable for babies and children to stay at home 🙂
See you soon!
The Smartphone iD team 💚
Reply from Smartphone iD
Hello,
Thank you very much for your positive review.
See you soon !
The Smartphone iD team 💚
This service is so easy to use
This service is so easy to use! The photos come out so much nicer than in the photomaton booths. Customer service is 10 star!!! I made a mistake on my email and they corrected it. I made another mistake, they reimbursed me. You are not just dealing with a robot, but a human being.
December 11, 2025
Unprompted review
Reply from Smartphone iD
Hello,
Thank you so much for your wonderful review.
We’re delighted to hear that you are satisfied.
See you soon!
The Smartphone iD team 💚
All is fine until the printed version invoice
Guidance and feed-back until the right result is great. All is working fine until the envoice : still waiting for the printed version after more than 1 week without information about the status of the envoice.
November 22, 2025
Unprompted review
Reply from Smartphone iD
Hello,
Thank you very much for your review 🙂
You have received only the electronic invoice.
For your printed photos, delivery usually takes 2 to 5 business days.
Please send us your order number at contact@smartphone-id.com or via Trustpilot, and we will be happy to help.
Have a nice day,
The Smartphone iD team 💚
I've used the app a few times
I've used the app a few times. The last time, the photos were bad. They were too bright and blurry. I wasted my money; they didn't pass the validator.
December 3, 2025
Unprompted review
Reply from Smartphone iD
Dear customer,
We apologise for the inconvenience.
Please send us your order number at contact@smartphone-id.comnor via Trustpilot so we can assist you as quickly as possible.
Kind regards,
The Smartphone iD team 💚
Reply from Smartphone iD
Bonjour,
Merci pour votre retour positif 🙂
A bientôt !
L'équipe Smartphone iD 💚
It's a really useful App
It's a really useful App, but really frustrating that there is no frame and guidance is not really complete. It would be useful to know that ears must be showing, for example. The process took 4 attempts for each of mine and my wife's photos, all for different reasons - please consider making the guidance pre-photos more complete.
December 2, 2025
Unprompted review
Reply from Smartphone iD
Hello,
We apologise for any inconvenience caused and fully understand your point of view.
We will take your feedback into consideration and work on improving our service.
Kind regards,
The Smartphone iD team 💚
Not Happy very complicated took a while…
Not Happy very complicated took a while to come through and charged £5.99 couldn’t find how to cancel. In the mean time completed my Gov application with a free photo option. Don’t waste your money.
November 29, 2025
Unprompted review
Reply from Smartphone iD
Hello,
We are sorry to hear about this unpleasant experience.
You made your first attempt at 5:48 pm, then another at 5:50 pm, and your photo with the code was validated at 6:20 pm, which falls within a reasonable processing timeframe.
We apply strict compliance criteria to ensure your photo is not rejected by the authorities.
To help you take fully compliant photos, the following recommendations apply in most cases: look directly at the camera lens, keep your shoulders visible, use a plain and light background, avoid shadows and face natural light, wear a dark top and keep your neck clear. Make sure your ears are visible, keep hair away from your face, avoid large accessories, and hold your phone at the correct distance and height in relation to your face.
Feel free to share your feedback at marketing@smartphone-id.com
so we can provide more personalised assistance.
Kind regards,
The Smartphone iD team 💚
They altered my photo too much and don’t answer me
They altered my photo so much, that it wasn’t myself anymore. My skin tone became more orange than Trump’s face, and my face became way more round. Moreover, I forgot to remove my glasses, but the system didn’t catch it. After that they validated my photo without asking me, I had no chance to take another one, and their customer support takes forever to answer. I highly do not recommend this app.
November 26, 2025
Unprompted review
Reply from Smartphone iD
Hello,
We are sorry for the inconvenience.
We recently experienced some technical issues, which explains the delay in our response. Our customer support team will get back to you shortly.
Thank you for your patience.
Best regards,
The Smartphone iD team 💚
Still waiting for paper pictures..
Still waiting for paper pictures... No tracability of the progress. Provide stress when an appointement is scheduled.
November 22, 2025
Unprompted review
Reply from Smartphone iD
Hello,
Delivery times are as follows:
• Metropolitan France: 2 to 5 business days
• Europe: 3 to 6 business days
• Worldwide: 7 to 12 business days
If you need assistance, please contact us at contact@smartphone-id.com
Best regards,
The Smartphone iD team 💚
The app was really easy to use and…
The app was really easy to use and following the direction I had a photo taken that was then verified by ‘Smartphone iD’ as passing the criteria for use on a passport application. After paying the money ‘Smartphone iD’ sent me the photo and code to use during the passport electronic application. Unfortunately it was then turned down as not meeting the criteria!
I messaged ‘Smart iD’ for a refund but heard nothing.
Bottom line I paid for their service which didn't work and had no feedback from them.
I suggest trying something other that ‘Smart iD’ if you are after a passport approved digital photography.
November 24, 2025
Unprompted review
Reply from Smartphone iD
Hello,
Our customer service department replied to you on 26/11.
Don't hesitate to reply at this email to continue to help you.
Best regards,
The Smartphone iD team 💚
Reply from Smartphone iD
Hello,
Thank you so much for your review.
See you soon 🙂
The Smartphone iD team 💚
The reference number didn’t work for my…
The reference number didn’t work for my residence permit in France. And no reply from customer service.
November 20, 2025
Unprompted review
Reply from Smartphone iD
Hello,
We sincerely apologize for the inconvenience. We experienced a technical issue, which caused a delay in our customer service responses.
Our team will get back to you shortly with two options:
Retake your photo for free with a new photo code
Receive a refund
If you need anything else in the meantime, please feel free to reach out.
Kind regards,
Do NOT waste your time with this app
I should have read the reviews before I used this worthless app. Their photo did not work as advertised and - shocker - they did not answer my request for assistance with making it right. Do NOT waste a moment of your time with this app.
November 13, 2025
Unprompted review
Reply from Smartphone iD
Dear Lori,
We apologize for the inconvenience.
We have checked your approved photo and tested it on our side — it can be uploaded correctly to your platform.
Please send us an email at contact@smartphone-id.com
with your order number so that we can assist you further.
Best regards,
The Smartphone iD team 💚
Great if in a rush
Very strict for the picture, more than normal photomatons but great because it works.
It gives you a completely valid picture for official documents.
Great if you dont have time to go take a picture
October 1, 2025
Unprompted review
Reply from Smartphone iD
Hello,
Thank you for your feedback. We verify 50 official requirements to ensure your photo meets the standards and won’t be rejected by the authorities. If our system flags it, you can retake your photo as many times as you like, at no cost.
Have a great day,
The Smartphone iD team 💚
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