Quick delivery, but not as promised. Told Thursday delivery, but not delivered until Saturday! Great price, but next time I'll order it 3 days earlier.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tudo correto. Apenas dois dias de atraso na receção, mas porque tb apanhou o fim de semana.
Company replied
Super product at a great price, but they should let buyers know it takes a week or more to deliver...
Company replied
Great product at a great price, but the delivery from Spain took 4 days longer than expected
Company replied
Company details
Written by the company
Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- smashinn.com
3.9
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very efficient and timely delivery
April 7, 2026
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Fantastic product and service
Fantastic product and hassle free delivery to the UK with all import duties and tax included.
March 25, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
All good
No issues. Easy to order, good delivery options and returns policy
March 19, 2026
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Absolutely awful customer service!
The customer service was extremely poor. The dispatch and delivery process took over two weeks. When the parcel finally arrived in the UK and was ready for delivery, it was refused at the warehouse. It was then sent back to Spain. Despite the tracking clearly showing it was returned, the customer service representative or AI kept insisting it had been delivered. Several weeks have passed now. They have stopped responding to messages, but they still hold my money. Fortunately, I used PayPal and have opened a dispute. I hope to recover my money soon and will not be purchasing from the Smashinn / Tradeinn group again.
March 3, 2026
Unprompted review
Reply from Smashinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Customer service non existent, undelivered product to date
Second, updated review.
Continued automated replies to my emails. It has now been 25 working days and no shoes.
No answer to my questions about contacting the shipping company, or a refund.
As such, I will be lodging a complaint with the European Consumer Centre for Spain (ECC-Spain).
February 16, 2026
Unprompted review
Reply from Smashinn
Dear Yeshan,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
27-03-2026 15:17 The item has been delivered successfully HONG KONG
24-03-2026 09:18 The item is being held, addressee being notified HONG KONG
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The best sales offer for the shoes I…
The best sales offer for the shoes I wanted. At other websites more expensive.
March 1, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The awful experience
The awful experience. I made an order on the 5th of February. On the 20th when I did not receive the items, I requested support. They asked me to wait. Then I discovered that the DPD facility elevate my goods were, was robbed on the 11th (which was explicitly stated in the delivery status). I informed smashinn about this case. Since then neither they have sent the goods again, nor refunded me. I am not getting any updates from the customer service for 3 weeks already. It is 11th of March
February 5, 2026
Unprompted review
Reply from Smashinn
Good Morning,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
11/03/2026 16:53:46 - Refund Amount: 163.96 EUR
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Postage take too long
Website and ordering is easy to use but the delivery time to the uk is much longer than stated. My order took 10 days to arrive
March 3, 2026
Unprompted review
Reply from Smashinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Terrible service and misleading delivery estimate
I ordered a padel racket with an estimated delivery date of March 2–3. When the order had still not shipped after that date, I contacted customer support and requested cancellation because I needed the racket for a tournament that weekend.
Support confirmed the order had not yet been shipped, but ignored my cancellation request and shipped the item anyway later that day. They then replied with a generic message saying delivery times are not guaranteed.
This left me with a product I no longer needed and forced me to deal with refusing the delivery or paying return shipping.
Very disappointing customer service and poor handling of a simple cancellation request.
March 5, 2026
Unprompted review
Reply from Smashinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Super product at a great price
Super product at a great price, but they should let buyers know it takes a week or more to deliver...
March 2, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good
Good. Only thing was that the delivery status was not up to date. The status changed after I received the goods.
February 25, 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Still waiting for order of padel…
Still waiting for order of padel racket over 2 weeks late. Email replies are generic (possibly still AI even though meant to have been passed to a person)
Royal Mail say it’s expecting order but no update from the company
March 4, 2026
Unprompted review
Reply from Smashinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Fast shipping and padel shoes just as…
Fast shipping and padel shoes just as described for half the price I would of paid in the UK. Will definitely be using again.
February 27, 2026
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
AMAZING CUSTOMER SERVICE
March 3, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Quick delivery, great price.
Quick delivery, but not as promised. Told Thursday delivery, but not delivered until Saturday! Great price, but next time I'll order it 3 days earlier.
February 28, 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Best pricing and the shipment arrived…
Best pricing and the shipment arrived as promised
February 27, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Excellent product g ood cc…
Excellent product g ood cc communication. Would definitely recommend
February 24, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Frustrating experience
Frustrating experience, and I wouldn’t order here again.
February 21, 2026
Unprompted review
Reply from Smashinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Extremely poor customer service
Extremely poor customer service. It’s impossible to get in touch with a real person. I’ve been waiting three months for my order, and they haven’t offered a refund or any compensation.
Save yourself the trouble and avoid buying from this company.
November 19, 2025
Unprompted review
Reply from Smashinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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