Hello, Could you please check on order #2223? It has been 21 days since the order was placed on September 7th, yet no preparations for shipment have been made, I have contacted you sever... See more
Company replied
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See what reviewers are saying
It’s my second time using these guys to purchase some of my favourite perfumes and they are fab!! Fast delivery, great communication, and generally lovely. Followed me up with an appreciative email af... See more
So far not so good. Ordered late Tuesday, no confirmation email. Yesterday realised my order still had not been sent so sent a message using Facebook from their website, no answer and still no answe... See more
I started buying from Creed Perfume Samples about 2 years ago. I am a thorough devotee of Creed's "Princess Oud" and had run out of my signature fragrance, so I did a random serach online and this com... See more
3.2
Average
350 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Perfect product and speedy service A++++
I couldn't recommend them enough, there are a lot of companies claiming to do the same but they don't.
October 28, 2024
Unprompted review
Great website
A big variety of fragrances very easy to use good customer service prompt delivery overall very pleased.
October 29, 2024
Unprompted review
Second purchase
I purchased from them back in 2022, and more samples in 2024. They are pretty good for sampling and comparing before deciding to splurge on a full-size bottle, I also use them for travels.
Did not encounter any problems with shipping and dispatching, items were well-packed too.
October 25, 2024
Unprompted review
Great products and fast delivery
Great products and fast delivery. Very impressed and would highly recommend 👌🏻
September 6, 2024
Unprompted review
Great service, will use again
Used these over the years, great service quick turn around. Exactly what you want when you wan to try a scent but not have to buy a full bottle to do so! Will always use these again.
September 11, 2024
Unprompted review
Awful website they are scammers I…
Awful website they are scammers I didn’t receive my parcel and I complained they make excuses and didn’t give me money back and there is no parcel they just take money from account
August 12, 2024
Unprompted review
Reply from Smelltoimpress
Im.sorry your tracking says delivered to your exact address. We cant due to privacy reasons copy and paste these here for people to see. Unfortunately we did have few people getting their items and then tried to claim the money back also. To their surprise even their own banks didnt side with them.
Awesome experience!
I wanted a particular perfume but it wasn’t showing on the website. After contacting Smell to Impress, Antonia searched for the sample I wanted, listed it on line and text me several times to let me know what she was doing. WOW! Fantastic service, fast delivery, gorgeous perfume and just an amazing experience. I will only buy my perfumes from smelltoimpress.com from now on. Antonia you are awesome, thank you. 🤩
August 14, 2024
Unprompted review
DONNA AQUA 12ML SAMPLE UPDATE
HI I REALLY DIDNT WANT TO HAVE TO SPEAK TO YOU YET AGAIN ON HERE BUT SEEING AS YOU ARE STILL IGNORING E MAILS YOU GIVE ME NO CHOICE . I HAVE NEVER EVERRR ORDERED FROM YOU BEFORE INFACT IM NEW TO E BAY . THE PERSON YOU ARE REFERRING TO THAT GAVE 1 STAR REVIEW ON THE 10TH OF FEBRUARY THIS YEAR IS CALLED TRACEY HART .... MY NAME IS TRACEY SHAW IF YOU DONT MIND !!!!! HOW DARE YOU TRY AND SAY THAT IVE DONE THIS BEFORE . YOU REALLY ARE DIGGING YOURSELF DEEPER ALL THE TIME AND REALLY SHOWING ME AND EVERYONE ON HERE YOUR TRUE COLOURS . GET YOUR FACTS RIGHT BEFORE YOU ACCUSE SOMEONE OF SOMETHING THEY HAVNT DONE . I REALLY DONT WISH TO SPEAK TO YOU AGAIN TWICE HAS BEEN TOO MUCH !!!!!!!!!
August 12, 2024
Unprompted review
I use this site often to order clive…
I use this site often to order clive christian samples among others & have always received a great service prices are really good & great communication from the customer service team. Highly recommended
August 3, 2024
Unprompted review
Great Perfume at great prices and…
Great Perfume at great prices and fantastic customer service
June 3, 2024
Unprompted review
Very bad service
Very bad service, unprofessional customer service, bad quality of product and item not sealed , really unprofessional service
June 11, 2024
Unprompted review
Reply from Smelltoimpress
We smell competition in this guy. He just wont prove anything he does, just keeps giving 1 star reviews without reason. Sorry but we dont have time for this sort of nonsense that you showing here on trustpilot.
Genuine Fragrance Sample
Genuine Fragrance Sample. Friendly service. Plenty of choice.
June 10, 2024
Unprompted review
No delivery and poor communications
When I initially placed the order I was advised it may take 2 weeks to fulfil as the main product would be shipping from France.
After 3 weeks I reached out to Smell To Impress as I still hadn't received the order, and was advised by Pete that they were still expecting to fulfil the order but there had been a number of bank holidays in Europe which had delayed delivery.
I'm now almost 6 weeks after the order was placed and still no delivery. I've been trying to get an update for the past week and even asked for a refund but had no reply.
Very disappointed with the customer service and I will not be ordering from them in future.
April 19, 2024
Unprompted review
Order 37577
Update : 25/05/2024 19.00hrs
Have updated as have heard from the company and part of the problem is my fault.
I should have read the terms carefully, and I didn’t!
Apologies for that!
I may update again when I’ve received the product.
Order 37577
Ordered nearly a week ago and had zero contact or info since!
Terrible way of doing business!
And saying it’s unfair for customers to leave one star reviews is not supportive or conducive to good business practices either.
If it’s the delivery company’s at fault, vent venom on them, not customers that have chosen to spend their cash with you!
May 19, 2024
Unprompted review
Reply from Smelltoimpress
Hi Steven, if you look carefully on the item description you will see a disclaimer that the item you have ordered is not kept in our UK warehouse and therefore the dispatch time is 2 weeks at least. Im sorry i know its easy to miss the message but 1 star for this is a bit harsh. We have sent you en email so if you could please let us know your answer. Thanks.
It’s the only one for me
Great for trying out new samples until you find the one you want
May 1, 2024
Unprompted review
Package lost in transit
Placed an order on 11th April (£38), and paid for the delivery even though the web says orders for £20 and above should have free delivery.
When I asked about it, they replied it was because it had been shipped from France.
A week later I requested the status of the order and Pete replied that it should have been on the way and wait a few days for the package.
Turns out the package was lost in transit and they refunded the full amount.
April 11, 2024
Unprompted review
Reply from Smelltoimpress
Hi Maria, your order has been refunded as it got lost in transit. Really sorry about that.
The quality of the perfumes were…
The quality of the perfumes were great!! Will
Be ordering from you in future.
April 23, 2024
Unprompted review
All good with my Diorella except that…
All good with my Diorella except that the top doesn’t stay on !
April 20, 2024
Unprompted review
Do not hesitate to order
Have used this company a few times never had any problems look forward to the next time kind regards Paul Kelly
March 28, 2024
Unprompted review
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