Smileactives Reviews 597

No where was it explained or shown that when I purchased the trial size toothpaste it would automatically enroll me into a subscription and charge my card. It has been a hassle for 3 months getting it cancelled being told different things each time I called. Still receiving bills for a product I didn’t authorize. Sneaky business and very dishonest.

I was lead to believe it was once time purchase..now I recieved more that I didn't ask for...

Be careful with this company, they will automatically signed you up for automatic subscription without your knowledge with your first order to try their product. They will automatically charged your credit card again after a month without your consent. Today, I received an email from them saying I owe them something when in fact, they already charged me with the product they sent me on Jan. 18 & Feb 18 & I have cancelled the subscription on February after the second charges was made. Beware of scammers.

They actually stole from my bank account after I canceled. I canceled after one delivery, paid the amount off and they deducted from my bank another 2 months. Calling bank to make a claim

I ordered the bogo for 25.00 plus the toothbrush for 15.00 then a month later see a charge 47.25 on my card 2 more times why? I didn’t enroll in a membership so I cancelled they r telling me I have to still pay them 93.00 I’m going to dispute them all now. This is a horrible business and to say the least it doesn’t whiten that great either! I will contact the BBB if I need to.

If could give them a zero I would. This is the kind of shady company that you would be better off avoiding like the plague. No matter how you try to cancel, they keep billing you.

Smileactives are the same criminals they were when they were Smile Direct Club. I ordered the teeth whitening gel before I realized they were the same criminals as before. Suddenly I had a subscription. I cancel the subscription and they tell me I still owe $114 on my subscription. What company does that for a returnable product? They gave me the option of paying now or installments. Absurd.

The subscription was hidden. I received notice that was being billed so I called to cancel. A whole other system sill came, not just the toothpaste but all the equipment that was in the first order. I called for a refund, and sent the box back. I had to pay $18 to ship it, and then got a partial refund. Then in a few weeks, I got a notice of another payment being taken. I called again to say that I had cancelled the subscription and already sent the product back. I still only got a partial refund. The product itself was just ok. Certainly not worth the extreme hassel!

I wish I had read other users' reviews before ordering.
The actual product worked as expected. However, there is an EXPENSIVE and DECEPTIVE subscription attached to your initial order. It is time consuming to cancel, and I had to engage in a lengthy online chat. After spending all the time in the chat, I am still on the line for THEIR shipping costs as well as MINE sending the product back. Would NOT recommend.

This product/company seems to be a highly advertised scam. The product is mediocre, at best, and the billing process is not made clear. Your second order of a full-size contained is approx. $90 dollars! It is broken down into monthly payments of $29.90. Even if you cancel, you still will be billed for this $90 dollar amount. I should have been more careful, but I never fully knew that the larger container was actually $90 a pop. Never again!

Doesn’t work and continuously charges your account after cancelling. Not smiling now!

I’d give a 0 if I could. Another example of a crappy product and crappy customer service. You get suckered into a subscription and then a new order is placed. Within seconds of email, I tried to cancel order (order says waiting for details, shipping TBD) but of course the rep says- sorry- order has been shipped. I’m calling BS because now I have to wait to receive the product I didn’t want in the first place, return it and jump through all the hoops and pay for S&H. The products didn’t work so why would I want more? Don’t waste your money and time!

No advance notice of charges to my account. I had a hard time cancelling online. Had to call and spent 25 min on phone to cancel. Made my teeth very sensitive. Wouldn’t recommend.

I signed up in January to receive product which I did receive. In February, I received more product and was charged for the product. They put you automatically into an AutoShip program. I contacted them via chat and told them to remove me from any autoship program and was told I was removed. Just received my statement and I was charged again and this time with NO product. These guys are hard to reach but I'll let my credit card company deal with them and backcharge them for the entire amount DON"T Sign up for their product.

Fake product. Did not work and after a one time purchase I was automatically signed up for an account with subscription which they automatically charged to my account without permission. To get a refund I had to spend $15 to ship it back only to find out they would not refund that, or the cost of shipping the original product I didn’t ask for or the taxes so now not only have they charged $60 unauthorized I’m losing $10 on taxes and shipping and another $15 on shipping it back. Trash. Don’t trust this product or company.

I purchased the introductory Smileactives kit (tooth whitening gel, toothbrush) and used the product. It has a very slight effect on my teeth, but I continued using it. I meant to cancel it, but forgot and the second shipment was mailed out. Upon receiving it, I immediately cancelled my subscription and requested that I return the 2nd shipment and start the process of a return. I tracked the return via the USPS, as instructed, and waited my "7-10 business days" for my refund. On day 9 I received 2 partial refunds of the 2 charges they had made, as the 2nd shipment was 3 times the stated amount, as the fine print states that the agreed upon amount would be charged in 3 payments. The 2 partial refunds were of the initial shipment #2 and the 2nd of the 3 payments. I was guanteed that the 3rd payment would not process. After the return and cancellation, I also deleted my payment information to circumvent any additional charges. When I called the company to see why I was only getting partial refunds, they stated they had not refunded the shipping - which they jacked up x 3, as the initial shipment had zero shipping, the 3rd payment isn't being charged (which included the shipping), so they rolled ALL of the shipping into the 2nd payment/shipment and kept a portion of my "refund". I was told I would receive a credit in the amount of $94.91, but only received 2 partial payments which totaled $81.99. I absolutely would NOT reccomend this company or product, as they are, indeed, deceitful in their charging and refund practices. It's take 3 calls already to try to straighten this out and I actually only have an email stating that I was partially refunded as they stated it would take "another 3-5 business days for my refund to process." DO NOT ORDER FROM THIS COMPANY. Also, the product doesn't really do as much, if any, of what it promises. I should know better, but I made the choice to try, as they guaranteed a 60 day money back refund, even if all of the product was used - which, it wasn't, as I sent back the 2nd shipment unopened. Bottom line, it's a difficult process to get a refund (still hoping it goes through, as promised) and the product doesn't live up to the advertisement.

I purchased Smileactives and was enrolled without my knowledge in a subscription plan that sent me products every three months and charged my credit card $90.00 for the three containers of Smileactives whitener that I received. Holy smokes! That is expensive. I called and tried to convince their customer service representative that I wanted to cancel this plan. I got pushback like crazy from her and I finally got an email saying that the plan was canceled. We'll see. She said two more tubes of the product were scheduled to be sent to me in April. I changed my credit card. Good luck trying to collect $60.00 in April. Don't buy this product. It really works--my husband and I really like it--but you'll get roped into a subscription plan and they'll milk your credit card account.

I should have done more research before ordering, that's on me. The hidden "recurring subscription" is just bad business. If you have a good product, no reason to hide it. Hard to cancel. No pre-ship warning. I had no idea this was a subscription, with an outrageous price! The product did not work for me, using twice daily per instructions, no noticeable difference. I did not attempt to return, my fault for not reading other reviews, so I can't comment on customer service.

Horrible customer service and fraudulent practices! They do not disclose that you are automatically enrolled in a subscription after first low price shipment. Next shipment is$149!!!! Try to cancel and you keep getting billed. Miss ONE payment and they send you to collections. No attempt to contact you. BUYER BEWARE

I wished I had checked out this company on Trustpilot before the one-time order of its product! As other reviewers have noted, this company put me on a subscription, which I specifically did not want, and continued to send me products every three months and charge my credit card. When I contacted customer service, I was told --after being given the run-around--I would not receive any other shipments and there would be no further charges to my credit card. I asked for verification in writing and was told I would receive an automatic email confirmation--first I was told I would get it immediately, then I was told within 30 minutes of the end of the call, and then "on this day" (which I clarified to mean sometime before the end of the day). I pointed out the conflicting statements. I asked to speak to a supervisor and was told none were available. I am going to report this company to my credit card company, and will be looking into the pattern of business practices of this company.